Terms & Conditions
Commercial Business
Prices
US shipments are FOB Buffalo, NY and Canadian shipments are FOB Toronto, ON (refer to Spec’s shipping program). Prices include all carton and crating charges, and do not include any taxes, storage, shipping, or installation charges. Prices are subject to change without notice.
Warranty
We are pleased to provide the initial purchaser with a lifetime structural warranty against defects in design, construction, and materials. Finishes and cover materials are warranted for two years, subject to normal wear and tear. Our warranty will not apply where there is evidence of alteration, misuse, negligence, or abuse. No warranty shall apply to COM (customer’s own material) fabrics. During the warranty period, we will repair, or, at our discretion, replace any product where we are satisfied that the product is defective. Decisions on warranties rest solely with Spec. All freight charges for items being returned for service must be prepaid by the customer. If a claim is accepted, we will gladly refund the charges incurred.
Credit
All purchase orders are subject to credit approval. For our established dealers, terms are net 30 days from date of invoice. In some instances, a deposit may be required to accompany an order. We will advise you if a deposit is required when we acknowledge your order.
Damage and Claims
All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product (even if the carton is unmarked) that may have occurred during transit. Note any physical damage on all copies of the bill of lading, and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 15 days from delivery. Our customer service department would be pleased to help you in any way during the process.
Cancellations, Returns, and Changes
Orders are in process once acknowledged and may not be canceled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.
Ordering Procedures
Please submit all orders in writing and fax, email, or forward directly to the factory. Orders sent by fax do not require confirmation. Please use our model numbers and finish codes with a brief description of the product(s) being ordered. Your order will be acknowledged promptly and in writing to you (usually by fax or email) once clarified. We request your assistance in checking our acknowledgment’s accuracy of your order to ensure discrepancies do not occur. It is your responsibility to let us know of any discrepancies within 5 business days from the acknowledgment date.
Custom Orders
Custom orders are encouraged. Our constant design innovation and our commitment to adapting to new ideas are fueled by our customers. If you can’t find what you require, or have a unique application, simply contact us.
COM Shipping Instructions
All COM (customer’s own material) fabrics should be ordered and shipped directly to our factory at 165 City View Drive, Toronto, Ontario, Canada, M9W 5B1. For fabric originating in the United States, most suppliers are aware of the required documentation for entry into Canada. Please have your COM supplier mark on the customs documentation that BCB International is our customs broker. If there are any questions, please feel free to contact us. All COM fabric shipments should be shipped with freight prepaid.
Fire Retardant Standards
California Technical Bulletin 117-2013 [TB-117]
Spec Furniture products are built from components that meet or exceed TB 117-2013 standard.
California Technical Bulletin TB-133 [TB-133]
For opportunities that require compliance to TB-133, Spec Furniture can apply a barrier to upholstered parts to pass open-flame testing protocols – please see individual product price lists for barrier pricing.
If a customer requires a TB-133 certificate for a quoted product, a non-discountable test fee will apply - please contact Customer Service.
Spec Furniture Inc. assumes no responsibility for the flame retardancy of any customer-provided textile.
10 Day Quickship
10 Day Guarantee
Upon acceptance and acknowledgment, 10 Day Quickship orders will ship from our factory (165 City View Drive Toronto, Ontario, Canada) within 10 business days (excluding any statutory holidays) or the order will be deemed free. The original bill of lading, with your shipment from the Spec factory at 165 City View Drive Toronto, Ontario, Canada, shall determine the shipping date.
Spec will endeavor to expedite your shipment upon departure from the factory.
Spec reserves the right to cancel or change the 10 Day Quickship program at any time, and we may refuse to acknowledge a 10 Day Quickship order at our discretion.
Credit
All purchase orders are subject to credit approval. For our established dealers, terms are net 30 days from date of invoice. In some instances, a deposit may be required to accompany an order. When we acknowledge your order, we will advise you if a deposit is required.
Damage and Claim
All products are carefully examined before packaging for shipment. Ownership of your product passes to you upon pickup by the carrier at our factory. Upon receipt of your order, check for any physical damage to the product that may have occurred during transit (even if the carton is unmarked). Note any physical damage on all copies of the bill of lading, and enter a freight claim with the carrier immediately. If you discover damage while unpacking, arrange for a carrier inspection immediately. Any damage, visible or concealed, must be reported to the carrier within 15 days from delivery. Our customer service department would be pleased to help you in any way during the process.
Cancellations, Returns, and Changes
Orders are in process once acknowledged and may not be canceled without our consent. You may be responsible for work-in-process and administration costs, including labor and raw materials. Merchandise may be returned only with our clear written authorization. Freight costs for returns are your responsibility. Our product designs, processes, and materials are always under review, ensuring the best quality and value for you. We will do our best to notify you as improvements occur.
Ordering Procedures
Please submit all 10 Day Quickship orders in writing via fax or email directly to the factory. Orders sent by fax do not require confirmation. Please use model numbers and finish codes with a brief description of the product(s) being ordered. Once clarified, your order will be acknowledged in writing to you. We request your assistance in checking our acknowledgment’s accuracy of your order to ensure discrepancies do not occur. It is your responsibility to let us know of any discrepancies within 24 hours of receiving the acknowledgment.
Quantity Limit
The 10 Day Quickship program is available for a selection of Snowball seating, Urban seating, and Manhattan tables, to a maximum quantity of 20 pieces per order. If you need more than this quantity on a 10 Day Quickship order, please contact our customer service team for approval. We will do our best to accommodate your needs. Spec reserves the right to limit product quantities for 10 Day Quickship shipments. The standard Spec shipping program applies to all 10 Day Quickship orders. Please refer to our online shipping program or contact customer service at 1 888 761 7732.
Spec reserves the right to cancel or change the 10 Day Quickship program at any time and may refuse to acknowledge a 10 Day Quickship order at our discretion.