International Journal of Physical Distribution & Logistics Management, 1997
The Japanese distribution system is often accused of being inefficient and responsible for high c... more The Japanese distribution system is often accused of being inefficient and responsible for high consumer prices. Discusses some critical dimensions that make distribution appear to be less efficient in Japan than the US. An empirical study compares distribution costs at all levels of the channel in the two countries, including the costs of distributing industrial products, which are ultimately borne
International Journal of Physical Distribution & Logistics Management, 2001
ABSTRACT The growth of logistics departments in colleges and universities has been unprecedented ... more ABSTRACT The growth of logistics departments in colleges and universities has been unprecedented in the past ten years. In response to this demand, schools expanded their programs to accommodate more students at both the graduate and undergraduate levels. While schools have typically structured their logistics departments differently, they, for the most part, failed to develop their programs to more accurately reflect the multi-disciplinary nature of supply-chain management. The article examines the structures of logistics departments against the backdrop of teaching supply-chain management. Strengths and weaknesses of the structures are identified with a series of recommendations set forth to help schools cope with the increased enrollments and the dynamics of the logistics field.
Initially, development of theory and processes for the evaluation of service quality lagged behin... more Initially, development of theory and processes for the evaluation of service quality lagged behind that for evaluating product quality. Even now, service quality measurement is beset by several problems. Describes some of the difficulties in evaluating service quality and presents a framework for evaluating it which uses a general systems theory approach. Suggests that, to understand consumers′ views of the
... by Craig Atwater Temple University Ram Gopalan Temple University Richard Lancioni Temple Univ... more ... by Craig Atwater Temple University Ram Gopalan Temple University Richard Lancioni Temple University and James Hunt Temple University INTRODUCTION ... Page 2. 130 ATWATER,GOPALAN, LANCIONI & HUNT changes to be more likely than others? ...
... behavioral response of decision makers to the price stimuli of brands in choice situations ha... more ... behavioral response of decision makers to the price stimuli of brands in choice situations has established that individuals utilize various standards (called reference prices) to evaluate these prices either favorably or unfavorably (eg, Kalwani and Yim [16], Rajendran and Tellis ...
ABSTRACT Historically, researchers have addressed pricing issues from many different perspectives... more ABSTRACT Historically, researchers have addressed pricing issues from many different perspectives, including the firm's business model (cost structure, experience curve), stakeholders (customers and channel partners), competition (market structure and intensity), and macroeconomic issues (interest rates, economic growth). An important dimension of organizational price setting that has been neglected is the impact that the firm's internal political system, reflected in interdepartmental coordination and rivalry, has upon price setting. A study of managers who are influential in shaping the firm's pricing strategy was conducted to identify intraorganizational issues and their relative impact on the firm's pricing strategy. The results of the study provide important implications for the development and execution of a firm's pricing strategy.
... Fleming, 1997 Neil Fleming, Coping with a revolution: Will the Internet change learning?, Lin... more ... Fleming, 1997 Neil Fleming, Coping with a revolution: Will the Internet change learning?, Lincoln University, Canterbury, New Zealand (1997) Dallas, TX. ... Rajan Chandran is Vice Dean, Fox School of Business and Management, Temple University, Philadelphia, Pennsylvania. ...
... in the field of logistics and marketing and has conducted numerous seminars for many of the F... more ... in the field of logistics and marketing and has conducted numerous seminars for many of the Fortune 500 companies including IBM, General Motors, Exxon-Mobil ... His research interests include customer service, pricing management, supply chain management, and marketing. ...
... planning level (strategic, tactical or operational) has the Internet had the most profound im... more ... planning level (strategic, tactical or operational) has the Internet had the most profound impact? ... This has enabled buyers to develop knowledge of competitor prices and make more economical ... Better management of this process will help firms reduce this cost by as much as 50 ...
International Journal of Physical Distribution & Logistics Management, 1997
The Japanese distribution system is often accused of being inefficient and responsible for high c... more The Japanese distribution system is often accused of being inefficient and responsible for high consumer prices. Discusses some critical dimensions that make distribution appear to be less efficient in Japan than the US. An empirical study compares distribution costs at all levels of the channel in the two countries, including the costs of distributing industrial products, which are ultimately borne
International Journal of Physical Distribution & Logistics Management, 2001
ABSTRACT The growth of logistics departments in colleges and universities has been unprecedented ... more ABSTRACT The growth of logistics departments in colleges and universities has been unprecedented in the past ten years. In response to this demand, schools expanded their programs to accommodate more students at both the graduate and undergraduate levels. While schools have typically structured their logistics departments differently, they, for the most part, failed to develop their programs to more accurately reflect the multi-disciplinary nature of supply-chain management. The article examines the structures of logistics departments against the backdrop of teaching supply-chain management. Strengths and weaknesses of the structures are identified with a series of recommendations set forth to help schools cope with the increased enrollments and the dynamics of the logistics field.
Initially, development of theory and processes for the evaluation of service quality lagged behin... more Initially, development of theory and processes for the evaluation of service quality lagged behind that for evaluating product quality. Even now, service quality measurement is beset by several problems. Describes some of the difficulties in evaluating service quality and presents a framework for evaluating it which uses a general systems theory approach. Suggests that, to understand consumers′ views of the
... by Craig Atwater Temple University Ram Gopalan Temple University Richard Lancioni Temple Univ... more ... by Craig Atwater Temple University Ram Gopalan Temple University Richard Lancioni Temple University and James Hunt Temple University INTRODUCTION ... Page 2. 130 ATWATER,GOPALAN, LANCIONI & HUNT changes to be more likely than others? ...
... behavioral response of decision makers to the price stimuli of brands in choice situations ha... more ... behavioral response of decision makers to the price stimuli of brands in choice situations has established that individuals utilize various standards (called reference prices) to evaluate these prices either favorably or unfavorably (eg, Kalwani and Yim [16], Rajendran and Tellis ...
ABSTRACT Historically, researchers have addressed pricing issues from many different perspectives... more ABSTRACT Historically, researchers have addressed pricing issues from many different perspectives, including the firm's business model (cost structure, experience curve), stakeholders (customers and channel partners), competition (market structure and intensity), and macroeconomic issues (interest rates, economic growth). An important dimension of organizational price setting that has been neglected is the impact that the firm's internal political system, reflected in interdepartmental coordination and rivalry, has upon price setting. A study of managers who are influential in shaping the firm's pricing strategy was conducted to identify intraorganizational issues and their relative impact on the firm's pricing strategy. The results of the study provide important implications for the development and execution of a firm's pricing strategy.
... Fleming, 1997 Neil Fleming, Coping with a revolution: Will the Internet change learning?, Lin... more ... Fleming, 1997 Neil Fleming, Coping with a revolution: Will the Internet change learning?, Lincoln University, Canterbury, New Zealand (1997) Dallas, TX. ... Rajan Chandran is Vice Dean, Fox School of Business and Management, Temple University, Philadelphia, Pennsylvania. ...
... in the field of logistics and marketing and has conducted numerous seminars for many of the F... more ... in the field of logistics and marketing and has conducted numerous seminars for many of the Fortune 500 companies including IBM, General Motors, Exxon-Mobil ... His research interests include customer service, pricing management, supply chain management, and marketing. ...
... planning level (strategic, tactical or operational) has the Internet had the most profound im... more ... planning level (strategic, tactical or operational) has the Internet had the most profound impact? ... This has enabled buyers to develop knowledge of competitor prices and make more economical ... Better management of this process will help firms reduce this cost by as much as 50 ...
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