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Partner Support
The Trove Partner Support team is available to support Partners to access services and make the best use of Trove. We encourage you to contact us if you have any questions or concerns. As Trove Collaborative Services is an initiative of the National Library of Australia, we will respond in accordance with the NLA Service Charter.
Planned maintenance
The National Library of Australia is undertaking scheduled online maintenance during the following periods:
- 8pm Friday 7 March to 11am Saturday 8 March (AEDT)
- 8pm Friday 21 March to 11am Saturday 22 March (AEDT)
- 8pm Friday 28 March to 11am Saturday 29 March (AEDT)
- 8pm Friday 4 April to 11am Saturday 5 April (AEDT)
- 8pm Friday 11 April to 11am Saturday 12 April (AEDT)
During this time the following online Partner services will be unavailable:
| Trove | Australian Libraries Gateway (ALG) |
| Libraries Australia (LA) Search | Australian Interlibrary Resource Sharing (ILRS) Directory |
| Libraries Australia (LA) Administration | National edeposit (NED) Portal |
| Cataloguing client | National edeposit (NED) Support |
| Australian National Bibliographic Database (Libraries Australia) search | FTP deposit |
| Metadata harvesting (all scheduled metadata harvesting activities will be paused during the planned maintenance) | The National Library website and catalogue |
| Trove Partner Dashboard | Trove API |
| Trove Partner online support |
Further information can be viewed on the National Library’s website
If you have any questions regarding this maintenance please don’t hesitate to contact us via the options below.
Contact us
If you have a general enquiry, the best way to reach us is through our Trove Partner Support general enquiry form.
Submit a request to
- change a LADD charge.
- change/update deep linking details
- setup access to the Partner Dashboard
- setup access to the Partner Learning Hub
Report a technical issue
If you want to report a problem or technical issue with any of our Trove Partner Services, please contact Trove Support.
If you find something in Trove is not quite working as you'd expect, we recommend checking our page on known IT issues to see if the technical team is already working on it. The Trove system updates page also shares recent fixes and release notes on updates to the Trove system and includes a list of frequently asked questions that we update regularly.
Provide feedback
We welcome your feedback and suggestions to improve our services. Please provide comments via our feedback form.
Promote your organisation
Get in touch with us if you are interested in promoting your organisation, collections and content on the Trove website or through our monthly Treasures eNews.
Subscribe to the Trove Partner newsletter
Stay up to date with the latest in all things important to Trove Partners by signing up to the monthly Trove Partner news, delivered straight to your inbox. It is your one-stop spot for updates on upcoming projects, registrations to and recordings of our popular live webinar series, information on the services we provide and learning content to help you and your colleagues get the most out of them.
Contact Trove Partner Support to sign up.
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