Southeast Asian Mathematics Education Journal, 2017
The purpose of this study was to describe mathematical hands-on activities that can support stude... more The purpose of this study was to describe mathematical hands-on activities that can support students to gain better understanding of dividing fractions. This preliminary research phase was started by testing, analyzing, and refining the initial hypothetical learning trajectory (HLT), then in the pilot experimental phase the revised HLT was implemented, and ended with the teaching experimental phase by developing a learning trajectory for 12-year old students in understanding division of fractions. In developing the trajectory, a design research methodology was employed by using four contextual-based learning series (sharing biscuit, sharing remaining chocolate bar, arranging bedroom mats, and running around school yard), including providing some concrete materials or pictorial models as manipulative tools. Seven mathematics experts and twenty five 12-year old students were involved during the research. The four designed learning goals were determining the quotient of division of int...
The trend of citizen journalism enables people to actively share the knowledge. This research aim... more The trend of citizen journalism enables people to actively share the knowledge. This research aimed to analyze which factors that influence individual to share knowledge in citizen media. Our research model was organized using Stimulus-Organismic-Response (SOR) framework by focusing stimulus from social and technological environment. The five points Likert scale questionnaire was developed and distributed to 850 Kompasiana’s contributors (the largest citizen media platform in Indonesia) via message feature, thus obtaining 295 valid respondents who fill the questionnaire completely. Those data then were analyzed by Structural Equation Modelling method using AMOS 22.0. The result shows that both social and technological environment significantly influences the intention to share knowledge
A study conducted by The Standish Group in 2012 categorized only 39% of worldwide software develo... more A study conducted by The Standish Group in 2012 categorized only 39% of worldwide software development projects were successful while 43% were challenged and 18% were failed. This study aims to analyze critical success factors (CSFs) of software development projects in Indonesia in order to increase the likelihood for projects’ success. We initially conducted systematic literature review to identify the CSFs. These CSFs were then evaluated by 3 experts and the result was given as the input to the Analytic Hierarchy Process (AHP) tool namely the Expert Choice to yield a ranking. The AHP involved 23 experts in software development projects from Project Management Institute of Indonesia. This study found that business goal fulfilment is the most critical criterion while project management is the most critical category. Thus, considering both criteria and category, AHP primarily recommend scope management. Therefore, this study highly recommends project manager as well as software development organizations to establish a good strategy in implementing scope management.
This research aimed to examine the influence of knowledge management system (KMS) quality tow... more This research aimed to examine the influence of knowledge management system (KMS) quality toward user's continuance intention in KMS usage. The research model is developed by integrating the concept of DeLone & McLean IS Success Model and the concept of expectation confirmation model. To examine the model that has been developed, a survey conducted in three companies that have implemented KMS with a total of 131 respondents. The data are processed by Partial Least Square (PLS) method. This research proves that system quality and information/knowledge quality influenced all factors that drive the continuance intention in KMS usage, which are perceived usefulness, satisfaction, and trust. Moreover, satisfaction proved to have an impact on recommendation to use KMS. Therefore, company should improve KMS quality in order to drive employee to use KMS continuously and give recommendation to others.
The purpose of this study is to analyze determinants of customers’ intention to perform online gr... more The purpose of this study is to analyze determinants of customers’ intention to perform online group buying which involves Electronic Word of Mouth (eWOM), information searching, vendor trust, product trust, monetary value, hedonic value and utilitarian value. Research model was analyzed using partial least squares approach to 196 respondents who conducted an online group buying transaction. The data are analyzed using Smart PLS 2.0.M3 software. In conclusion, eWOM significantly influenced information searching and trust, information searching significantly influenced product trust and perceived value significantly influenced the intention to online group buying.
In this digital age, modern citizens’ lives have considered information services provided by gove... more In this digital age, modern citizens’ lives have considered information services provided by government agencies as one of their vital aspects. Along with the increasing number of social media users, some government agencies have chosen this new media as a channel for the delivery of information services. One important aspect that affects user satisfaction of information services through social media is information quality. Nevertheless, previous researches have not yet addressed the area of information services through social media that are provided by government agencies and answered specifically the question what information quality dimensions affect user satisfaction of the respective services. Hence, this study aims to answer accurately the question using a case study approach of the Ministry of Education and Culture (Kemdikbud) in Indonesia. Data of 150 respondents were collected through a survey towards the agency’s social media followers. This study found that intrinsic information quality, namely accuracy, believability, reputation, and objectivity, is essential to user satisfaction. In terms of representational quality, ease of understanding and interpretability is considered crucial while in the contextual information quality, completeness, timeliness, informativeness, and value-added is deemed important.
Balancing economic and environmental activities is an important issue for organizations. Green IT... more Balancing economic and environmental activities is an important issue for organizations. Green IT has emerged as a solution towards the problem. This research attempts to measure the maturity of Green IT in organizations in Indonesia based on the G-Readiness model and also to identify drivers of and inhibitors to its implementation. Then, it tries to identify strategy for organization and government to enhance Green IT adoption. This was done by conducting a questionnaire survey to IT workers from various companies in Indonesia. The results show the maturity is at medium level and that it focuses on energy consumption efficiency. Furthermore, economic factors, i.e. improving brand image and reducing operational cost of IT function, are identified as main drivers. In addition, internal factor, namely, lack of leadership ability was found to be the main inhibitor. Additionally, it is also revealed that government support in form of incentives and regulations are necessary.
Chapter in "Design Solutions for Improving Website Quality and Effectiveness", G. Sreedhar (Ed.)
Today's Internet technology has been utilized in various fields, one of which is to provide servi... more Today's Internet technology has been utilized in various fields, one of which is to provide services in the field of education. Internet technology in the form of website enables organizations to provide anywhere anytime services to their customers, thus it is expected increasing customers’ satisfaction. This research aims to develop a service design framework that can be used to evaluate the quality of website service at the university and formulate solutions for its improvement, by combining E-SERVQUAL, Kano Model, and Quality Function Deployment (QFD). To demonstrate the use of the proposed framework, we conducted a case study in one of the private universities in Palembang, Indonesia. Step by step of the framework usage is discussed, to provide a better understanding of the framework we are proposing.
International Journal of Business Information Systems
: The opportunity to broaden the marketing target by taking advantage of the emerging technology ... more : The opportunity to broaden the marketing target by taking advantage of the emerging technology of cloud computing is encouraging the business provider in launching the Software as a Service (SaaS) as a service product for the consumers. However, the SaaS service provided sometimes is not running as smoothly as expected which may impact to the customers perception on the SaaS quality. The purposes of the research are to identify the SaaS quality factors and to utilize these factors in developing a framework to evaluate the SaaS service quality given by the SaaS Providers. The framework is developed using the Analytic Hierarchy Process (AHP) and involving 10 respondents with 4-18 years experiences in SaaS field. The result of the process shows that there are 32 factors that influence the SaaS quality. These factors consist of 15 factors related to product, 10 factors related to process and 7 factors related to organisation. The highest priority of each group of factors are security factor for product group, quality control factor for process group and technically competent employees factor for organisation group. We also demonstrate the application of the SaaS service quality factors framework to evaluate the SaaS service quality in one of the SaaS based human resource management application vendor.
Knowledge Management & E-Learning: An International Journal (KM&EL) - Accepted
This paper aims to investigate the determinants of knowledge management (KM) adoption on both an ... more This paper aims to investigate the determinants of knowledge management (KM) adoption on both an organizational and on an individual level, and its impact on non-financial performance through an intermediary of organizational learning (“OL”). The KM adoption model was constructed by using a combination of TOE (Technology, Organizational and Environment) for the organizational level and TPE (Technology, Personal, and Environmental) framework for the individual level; this we called the TOPE (Technology, Personal, Organizational, and Environment) framework. Questionnaires were sent to 60 Indonesian big companies which participated in the Most Admired Knowledge Enterprise (MAKE) Award. Data from 139 respondents (51 companies) was analyzed using partial least squares (PLS). This study showed the most essential factors influencing KM adoption and practice are perceived usefulness, ease of use of KM technology, industrial factors, management support, organization culture, and IT infrastructure. Meanwhile, the factors that are loosely connected to adoption initiative and KM practice are mimmetic pressure, strategic planning, and organizational structure. In addition, the result of this study inferred that KM adoption and implementation fairly impact on the improvement of non-financial performance by the intermediary of organizational learning capability improvement.
Accepted as chapter in Encyclopedia of E-Commerce Development, Implementation, and Management, Edited by In Lee
Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its inc... more Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its increasing activities. This research focuses on investigating the antecedents, more specifically those related to the qualities of m-commerce sites, which affect customers’ emotions, attitudes, and behaviors to purchase impulsively. Qualities of m-commerce sites taken into account include content quality, appearance, service quality, and ease of use. As many as 212 respondents, who were users of respectable m-commerce providers in Indonesia, were obtained. Data gathered were analyzed using Partial Least Square Structural Equational Modelling (PLS-SEM). This research concludes that m-commerce site quality had significant influence towards the urge to purchase impulsively. Ease of use was found to be the leading quality with the highest positive influence on enjoyment, which then gave a positive influence on impulsiveness, browsing behavior and eventually towards the urge to purchase impulsively.
Accepted as chapter in Maximizing Healthcare Delivery and Management through Technology Integration
Hospital as a unique and complex entity must define standards and policies on its Information Tec... more Hospital as a unique and complex entity must define standards and policies on its Information Technology (IT). Subsequently, the hospital must implement health applications (i.e. Hospital Information System, etc.) in order to deliver its services effectively and efficiently. Unfortunately, most of Indonesian hospitals have not defined their IT standards and policies, resulting in poor services to the public. The objective of this research is to develop information system architecture for Hospital Information System (HIS) which suits to the services provided by the hospitals in Indonesia. This architecture defines vision, principles, and architecture needs with business and information system architecture based on TOGAF (The Open Group Architecture Framework) standard which widely used by most of the industries. This research is a qualitative study by conducting interview and observation in three public hospitals which have obtained high accreditation scores and provide numbers of health services, Ministry of Health, and represent service from World Health Organization (WHO) in Indonesia. The result of this research is an enterprise architecture model consists of business and information system architecture for basic services provided by the hospitals namely inpatient, outpatient and emergency services. The required process for those basic services are related to registration, medical action and billing management.
Micro, small, and medium enterprises (MSMEs) play a significant role in strengthening the nationa... more Micro, small, and medium enterprises (MSMEs) play a significant role in strengthening the national economy in a worldwide scale. However, in the near future the competition between MSMEs and corporation will be more intense than ever. Therefore, MSMEs need to grow and develop competitive advantages. These advantages could be achieved if the organizations succeed to improve their performance and ability to innovate. This research aims to analyze the relationship among knowledge management (KM) strategy (codification and personalization), innovation and performance in Indonesian MSMEs. The result of this study showed that KM strategy influences MSMEs’ innovation both quality and quantity. Our research also showed that KM strategy influences organizational performance, both directly and indirectly through the improvement of innovation.
Southeast Asian Mathematics Education Journal, 2017
The purpose of this study was to describe mathematical hands-on activities that can support stude... more The purpose of this study was to describe mathematical hands-on activities that can support students to gain better understanding of dividing fractions. This preliminary research phase was started by testing, analyzing, and refining the initial hypothetical learning trajectory (HLT), then in the pilot experimental phase the revised HLT was implemented, and ended with the teaching experimental phase by developing a learning trajectory for 12-year old students in understanding division of fractions. In developing the trajectory, a design research methodology was employed by using four contextual-based learning series (sharing biscuit, sharing remaining chocolate bar, arranging bedroom mats, and running around school yard), including providing some concrete materials or pictorial models as manipulative tools. Seven mathematics experts and twenty five 12-year old students were involved during the research. The four designed learning goals were determining the quotient of division of int...
The trend of citizen journalism enables people to actively share the knowledge. This research aim... more The trend of citizen journalism enables people to actively share the knowledge. This research aimed to analyze which factors that influence individual to share knowledge in citizen media. Our research model was organized using Stimulus-Organismic-Response (SOR) framework by focusing stimulus from social and technological environment. The five points Likert scale questionnaire was developed and distributed to 850 Kompasiana’s contributors (the largest citizen media platform in Indonesia) via message feature, thus obtaining 295 valid respondents who fill the questionnaire completely. Those data then were analyzed by Structural Equation Modelling method using AMOS 22.0. The result shows that both social and technological environment significantly influences the intention to share knowledge
A study conducted by The Standish Group in 2012 categorized only 39% of worldwide software develo... more A study conducted by The Standish Group in 2012 categorized only 39% of worldwide software development projects were successful while 43% were challenged and 18% were failed. This study aims to analyze critical success factors (CSFs) of software development projects in Indonesia in order to increase the likelihood for projects’ success. We initially conducted systematic literature review to identify the CSFs. These CSFs were then evaluated by 3 experts and the result was given as the input to the Analytic Hierarchy Process (AHP) tool namely the Expert Choice to yield a ranking. The AHP involved 23 experts in software development projects from Project Management Institute of Indonesia. This study found that business goal fulfilment is the most critical criterion while project management is the most critical category. Thus, considering both criteria and category, AHP primarily recommend scope management. Therefore, this study highly recommends project manager as well as software development organizations to establish a good strategy in implementing scope management.
This research aimed to examine the influence of knowledge management system (KMS) quality tow... more This research aimed to examine the influence of knowledge management system (KMS) quality toward user's continuance intention in KMS usage. The research model is developed by integrating the concept of DeLone & McLean IS Success Model and the concept of expectation confirmation model. To examine the model that has been developed, a survey conducted in three companies that have implemented KMS with a total of 131 respondents. The data are processed by Partial Least Square (PLS) method. This research proves that system quality and information/knowledge quality influenced all factors that drive the continuance intention in KMS usage, which are perceived usefulness, satisfaction, and trust. Moreover, satisfaction proved to have an impact on recommendation to use KMS. Therefore, company should improve KMS quality in order to drive employee to use KMS continuously and give recommendation to others.
The purpose of this study is to analyze determinants of customers’ intention to perform online gr... more The purpose of this study is to analyze determinants of customers’ intention to perform online group buying which involves Electronic Word of Mouth (eWOM), information searching, vendor trust, product trust, monetary value, hedonic value and utilitarian value. Research model was analyzed using partial least squares approach to 196 respondents who conducted an online group buying transaction. The data are analyzed using Smart PLS 2.0.M3 software. In conclusion, eWOM significantly influenced information searching and trust, information searching significantly influenced product trust and perceived value significantly influenced the intention to online group buying.
In this digital age, modern citizens’ lives have considered information services provided by gove... more In this digital age, modern citizens’ lives have considered information services provided by government agencies as one of their vital aspects. Along with the increasing number of social media users, some government agencies have chosen this new media as a channel for the delivery of information services. One important aspect that affects user satisfaction of information services through social media is information quality. Nevertheless, previous researches have not yet addressed the area of information services through social media that are provided by government agencies and answered specifically the question what information quality dimensions affect user satisfaction of the respective services. Hence, this study aims to answer accurately the question using a case study approach of the Ministry of Education and Culture (Kemdikbud) in Indonesia. Data of 150 respondents were collected through a survey towards the agency’s social media followers. This study found that intrinsic information quality, namely accuracy, believability, reputation, and objectivity, is essential to user satisfaction. In terms of representational quality, ease of understanding and interpretability is considered crucial while in the contextual information quality, completeness, timeliness, informativeness, and value-added is deemed important.
Balancing economic and environmental activities is an important issue for organizations. Green IT... more Balancing economic and environmental activities is an important issue for organizations. Green IT has emerged as a solution towards the problem. This research attempts to measure the maturity of Green IT in organizations in Indonesia based on the G-Readiness model and also to identify drivers of and inhibitors to its implementation. Then, it tries to identify strategy for organization and government to enhance Green IT adoption. This was done by conducting a questionnaire survey to IT workers from various companies in Indonesia. The results show the maturity is at medium level and that it focuses on energy consumption efficiency. Furthermore, economic factors, i.e. improving brand image and reducing operational cost of IT function, are identified as main drivers. In addition, internal factor, namely, lack of leadership ability was found to be the main inhibitor. Additionally, it is also revealed that government support in form of incentives and regulations are necessary.
Chapter in "Design Solutions for Improving Website Quality and Effectiveness", G. Sreedhar (Ed.)
Today's Internet technology has been utilized in various fields, one of which is to provide servi... more Today's Internet technology has been utilized in various fields, one of which is to provide services in the field of education. Internet technology in the form of website enables organizations to provide anywhere anytime services to their customers, thus it is expected increasing customers’ satisfaction. This research aims to develop a service design framework that can be used to evaluate the quality of website service at the university and formulate solutions for its improvement, by combining E-SERVQUAL, Kano Model, and Quality Function Deployment (QFD). To demonstrate the use of the proposed framework, we conducted a case study in one of the private universities in Palembang, Indonesia. Step by step of the framework usage is discussed, to provide a better understanding of the framework we are proposing.
International Journal of Business Information Systems
: The opportunity to broaden the marketing target by taking advantage of the emerging technology ... more : The opportunity to broaden the marketing target by taking advantage of the emerging technology of cloud computing is encouraging the business provider in launching the Software as a Service (SaaS) as a service product for the consumers. However, the SaaS service provided sometimes is not running as smoothly as expected which may impact to the customers perception on the SaaS quality. The purposes of the research are to identify the SaaS quality factors and to utilize these factors in developing a framework to evaluate the SaaS service quality given by the SaaS Providers. The framework is developed using the Analytic Hierarchy Process (AHP) and involving 10 respondents with 4-18 years experiences in SaaS field. The result of the process shows that there are 32 factors that influence the SaaS quality. These factors consist of 15 factors related to product, 10 factors related to process and 7 factors related to organisation. The highest priority of each group of factors are security factor for product group, quality control factor for process group and technically competent employees factor for organisation group. We also demonstrate the application of the SaaS service quality factors framework to evaluate the SaaS service quality in one of the SaaS based human resource management application vendor.
Knowledge Management & E-Learning: An International Journal (KM&EL) - Accepted
This paper aims to investigate the determinants of knowledge management (KM) adoption on both an ... more This paper aims to investigate the determinants of knowledge management (KM) adoption on both an organizational and on an individual level, and its impact on non-financial performance through an intermediary of organizational learning (“OL”). The KM adoption model was constructed by using a combination of TOE (Technology, Organizational and Environment) for the organizational level and TPE (Technology, Personal, and Environmental) framework for the individual level; this we called the TOPE (Technology, Personal, Organizational, and Environment) framework. Questionnaires were sent to 60 Indonesian big companies which participated in the Most Admired Knowledge Enterprise (MAKE) Award. Data from 139 respondents (51 companies) was analyzed using partial least squares (PLS). This study showed the most essential factors influencing KM adoption and practice are perceived usefulness, ease of use of KM technology, industrial factors, management support, organization culture, and IT infrastructure. Meanwhile, the factors that are loosely connected to adoption initiative and KM practice are mimmetic pressure, strategic planning, and organizational structure. In addition, the result of this study inferred that KM adoption and implementation fairly impact on the improvement of non-financial performance by the intermediary of organizational learning capability improvement.
Accepted as chapter in Encyclopedia of E-Commerce Development, Implementation, and Management, Edited by In Lee
Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its inc... more Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its increasing activities. This research focuses on investigating the antecedents, more specifically those related to the qualities of m-commerce sites, which affect customers’ emotions, attitudes, and behaviors to purchase impulsively. Qualities of m-commerce sites taken into account include content quality, appearance, service quality, and ease of use. As many as 212 respondents, who were users of respectable m-commerce providers in Indonesia, were obtained. Data gathered were analyzed using Partial Least Square Structural Equational Modelling (PLS-SEM). This research concludes that m-commerce site quality had significant influence towards the urge to purchase impulsively. Ease of use was found to be the leading quality with the highest positive influence on enjoyment, which then gave a positive influence on impulsiveness, browsing behavior and eventually towards the urge to purchase impulsively.
Accepted as chapter in Maximizing Healthcare Delivery and Management through Technology Integration
Hospital as a unique and complex entity must define standards and policies on its Information Tec... more Hospital as a unique and complex entity must define standards and policies on its Information Technology (IT). Subsequently, the hospital must implement health applications (i.e. Hospital Information System, etc.) in order to deliver its services effectively and efficiently. Unfortunately, most of Indonesian hospitals have not defined their IT standards and policies, resulting in poor services to the public. The objective of this research is to develop information system architecture for Hospital Information System (HIS) which suits to the services provided by the hospitals in Indonesia. This architecture defines vision, principles, and architecture needs with business and information system architecture based on TOGAF (The Open Group Architecture Framework) standard which widely used by most of the industries. This research is a qualitative study by conducting interview and observation in three public hospitals which have obtained high accreditation scores and provide numbers of health services, Ministry of Health, and represent service from World Health Organization (WHO) in Indonesia. The result of this research is an enterprise architecture model consists of business and information system architecture for basic services provided by the hospitals namely inpatient, outpatient and emergency services. The required process for those basic services are related to registration, medical action and billing management.
Micro, small, and medium enterprises (MSMEs) play a significant role in strengthening the nationa... more Micro, small, and medium enterprises (MSMEs) play a significant role in strengthening the national economy in a worldwide scale. However, in the near future the competition between MSMEs and corporation will be more intense than ever. Therefore, MSMEs need to grow and develop competitive advantages. These advantages could be achieved if the organizations succeed to improve their performance and ability to innovate. This research aims to analyze the relationship among knowledge management (KM) strategy (codification and personalization), innovation and performance in Indonesian MSMEs. The result of this study showed that KM strategy influences MSMEs’ innovation both quality and quantity. Our research also showed that KM strategy influences organizational performance, both directly and indirectly through the improvement of innovation.
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