International Journal of Business and Society, 2021
Business environment is highly competitive for food & beverage (F&B) industry due to the low entr... more Business environment is highly competitive for food & beverage (F&B) industry due to the low entry barrier. In order to improve their financial performances, F&B manufacturers opt to offer contract manufacturing services (CMS). There is a formal relationship established between the service provider and the buyer. However, the impact of service quality on retaining the business relationship particularly has not been empirically investigated. To fill this gap, this study explores the determinants of contract manufacturing service quality (CMSQ) and the interrelationship between CMSQ, customer satisfaction and loyalty of the F&B CMSs’ customers in Malaysia. Four focus group interviews (28 participants) were held in this study and they comprised 12 contract manufacturers and 16 business customers. Three new dimensions were discovered from the focus group interviews; product development capability, Halal certification and outcome quality in addition to the SERVQUAL dimensions. Relevant i...
People with disabilities require consistent and inclusive healthcare services from the related st... more People with disabilities require consistent and inclusive healthcare services from the related stakeholders to leverage their socio-economic well-being. Seven focus group discussions (participated by community-based rehabilitation centre managers, trainers, and parents) were conducted in Malaysia. Each group had 10-15 participants. The discussions were audio-recorded and analysed carefully to form meaningful themes. The findings suggested six important dimensions of rehabilitation service excellence culture: Trainee orientation, Competitor orientation, Inter-functional coordination, Excellence-driven, Long-term focus, and Employee orientation. These dimensions and their respective items would be used to operationalise the multi-item measures for the quantitative questionnaire survey.
Medical students constitute a small part of the university population and are young people with h... more Medical students constitute a small part of the university population and are young people with high level of knowledge and creativity that the state focuses on training. They are important human resources to meet the industrial expectations, typically for national health. The employment of medical college graduates is not only related to the happiness of thousands of families, but also related to the quality of people's life and health, economic development, and social stability in China. In the face of increasingly severe employment situation, how to alleviate the "employment difficulty" of college students has aroused widespread concern in the society. In career planning education, the medical college students should be encouraged to know themselves, improve themselves, and improve their employment competitiveness. At present, the career planning education of college students in China still remains at the level of employment guidance, which needs to be constantly im...
Sustainable socioeconomic development service dimensions, determining the suburban residents’ sat... more Sustainable socioeconomic development service dimensions, determining the suburban residents’ satisfaction from the residents’ perspectives, have yet to be contextually identified for more effective policies and strategies to benefit the targeted households. This case-based empirical research paper aims to examine the relevant sustainable suburban socioeconomic service dimensions from the residents’ perspectives. Interviews and questionnaire survey data were employed to identify the numerous dimensions and items in relevance. Batu Kawa suburban in Kuching (Sarawak, Borneo), Malaysia, was chosen based on its exemplary socioeconomic development and multi-ethnicity. The survey involved 283 respondents. The findings reveal that there were ten dimensions for the sustainable socioeconomic development service dimensions. The findings also indicate that the residents were generally satisfied, but there is still room for further improvement, especially in terms of public transport system, ro...
International Journal of Service Management and Sustainability, 2020
There are many types of eco-cultural tourism products and the homestays are popular in Malaysia. ... more There are many types of eco-cultural tourism products and the homestays are popular in Malaysia. In Sarawak, the Longhouse homestay programmes are attractive to foreign tourists and the tourists from China are great potential customers. Hence, the expectations and experiences of the China tourists need to be wellunderstood as they might have different expectations. The main objective of this exploratory research was to identify the important dimensions and specific aspects of the China tourists’ experiences with the longhouse homestays, specifically with a Bidayuh longhouse in Kuching. It was a qualitative research using site visits and focus group interview. The visits and interviews involved fiveChina tourists. The contents of the interviews were analyzed and their experiences were categorized to form more than 15 dimensions with the respective items. The fifteen dimensions were, namely: Journey, ICT, Communication with Tourist, Culture, Moral,Education, Tourist Service, Tourist E...
Proceedings of the 2019 6th International Conference on Biomedical and Bioinformatics Engineering
In this paper, the roles of attitudinal factors and fish were investigated to explore their relat... more In this paper, the roles of attitudinal factors and fish were investigated to explore their relationships with the health performance of individuals. Specifically, the variables included were: Health Orientation (HO), Diet Orientation (DO), Life Satisfaction (LS), Attitude toward Fish (ATF), Fish Consumption (FC) Demographic variables and Health Performance (HP). A total of 300 respondents participated in the structured questionnaire survey. The data analyses included multi-item scale reliability, Chi-square, means, t-Test, ANOVA and multiple regression analyses. The influences of the various socio-demographic variables on attitudes and personal health were investigated accordingly. The attitudinal factors (i.e., Attitudes towards Health and Eating, Life Satisfaction and Attitudes towards Fish) had shown significant positive relationships with the personal health performance of individuals. The results suggested that the human factor engineering in biomedical sciences is essential. The attitudinal factors are potential determinants for personal health and should be managed effectively and efficiently.
International Journal of Business and Society, 2021
Business environment is highly competitive for food & beverage (F&B) industry due to the low entr... more Business environment is highly competitive for food & beverage (F&B) industry due to the low entry barrier. In order to improve their financial performances, F&B manufacturers opt to offer contract manufacturing services (CMS). There is a formal relationship established between the service provider and the buyer. However, the impact of service quality on retaining the business relationship particularly has not been empirically investigated. To fill this gap, this study explores the determinants of contract manufacturing service quality (CMSQ) and the interrelationship between CMSQ, customer satisfaction and loyalty of the F&B CMSs’ customers in Malaysia. Four focus group interviews (28 participants) were held in this study and they comprised 12 contract manufacturers and 16 business customers. Three new dimensions were discovered from the focus group interviews; product development capability, Halal certification and outcome quality in addition to the SERVQUAL dimensions. Relevant i...
People with disabilities require consistent and inclusive healthcare services from the related st... more People with disabilities require consistent and inclusive healthcare services from the related stakeholders to leverage their socio-economic well-being. Seven focus group discussions (participated by community-based rehabilitation centre managers, trainers, and parents) were conducted in Malaysia. Each group had 10-15 participants. The discussions were audio-recorded and analysed carefully to form meaningful themes. The findings suggested six important dimensions of rehabilitation service excellence culture: Trainee orientation, Competitor orientation, Inter-functional coordination, Excellence-driven, Long-term focus, and Employee orientation. These dimensions and their respective items would be used to operationalise the multi-item measures for the quantitative questionnaire survey.
Medical students constitute a small part of the university population and are young people with h... more Medical students constitute a small part of the university population and are young people with high level of knowledge and creativity that the state focuses on training. They are important human resources to meet the industrial expectations, typically for national health. The employment of medical college graduates is not only related to the happiness of thousands of families, but also related to the quality of people's life and health, economic development, and social stability in China. In the face of increasingly severe employment situation, how to alleviate the "employment difficulty" of college students has aroused widespread concern in the society. In career planning education, the medical college students should be encouraged to know themselves, improve themselves, and improve their employment competitiveness. At present, the career planning education of college students in China still remains at the level of employment guidance, which needs to be constantly im...
Sustainable socioeconomic development service dimensions, determining the suburban residents’ sat... more Sustainable socioeconomic development service dimensions, determining the suburban residents’ satisfaction from the residents’ perspectives, have yet to be contextually identified for more effective policies and strategies to benefit the targeted households. This case-based empirical research paper aims to examine the relevant sustainable suburban socioeconomic service dimensions from the residents’ perspectives. Interviews and questionnaire survey data were employed to identify the numerous dimensions and items in relevance. Batu Kawa suburban in Kuching (Sarawak, Borneo), Malaysia, was chosen based on its exemplary socioeconomic development and multi-ethnicity. The survey involved 283 respondents. The findings reveal that there were ten dimensions for the sustainable socioeconomic development service dimensions. The findings also indicate that the residents were generally satisfied, but there is still room for further improvement, especially in terms of public transport system, ro...
International Journal of Service Management and Sustainability, 2020
There are many types of eco-cultural tourism products and the homestays are popular in Malaysia. ... more There are many types of eco-cultural tourism products and the homestays are popular in Malaysia. In Sarawak, the Longhouse homestay programmes are attractive to foreign tourists and the tourists from China are great potential customers. Hence, the expectations and experiences of the China tourists need to be wellunderstood as they might have different expectations. The main objective of this exploratory research was to identify the important dimensions and specific aspects of the China tourists’ experiences with the longhouse homestays, specifically with a Bidayuh longhouse in Kuching. It was a qualitative research using site visits and focus group interview. The visits and interviews involved fiveChina tourists. The contents of the interviews were analyzed and their experiences were categorized to form more than 15 dimensions with the respective items. The fifteen dimensions were, namely: Journey, ICT, Communication with Tourist, Culture, Moral,Education, Tourist Service, Tourist E...
Proceedings of the 2019 6th International Conference on Biomedical and Bioinformatics Engineering
In this paper, the roles of attitudinal factors and fish were investigated to explore their relat... more In this paper, the roles of attitudinal factors and fish were investigated to explore their relationships with the health performance of individuals. Specifically, the variables included were: Health Orientation (HO), Diet Orientation (DO), Life Satisfaction (LS), Attitude toward Fish (ATF), Fish Consumption (FC) Demographic variables and Health Performance (HP). A total of 300 respondents participated in the structured questionnaire survey. The data analyses included multi-item scale reliability, Chi-square, means, t-Test, ANOVA and multiple regression analyses. The influences of the various socio-demographic variables on attitudes and personal health were investigated accordingly. The attitudinal factors (i.e., Attitudes towards Health and Eating, Life Satisfaction and Attitudes towards Fish) had shown significant positive relationships with the personal health performance of individuals. The results suggested that the human factor engineering in biomedical sciences is essential. The attitudinal factors are potential determinants for personal health and should be managed effectively and efficiently.
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Papers by Boo Ho Voon