XCover.com & Booking Protect Reviews

We were very grateful for the swift return of our monies, after an illness prevented us from attending an event. It was disappointing to miss the performance but Booking Protect refunded us promptly and efficiently. Thank you!

Date of experience: 26 October 2024

I had to reclaim a refund on one of my tickets for a recent event, as sadly my husband passed away between the time I booked and the event.
They could not have been more helpful or sympathetic and I much appreciated their very cooperative attitude.

Date of experience: 23 October 2024

Flawless from start to finish to be honest did not think I'd get a full refund but was happily surprised.Gutted to miss the concert at the Royal Albert Hall but very relieved to get a full ticket refund of £125.The funds were deposited within 24 hours of notification that the refund had been awarded.Will only be using Booking Protect in future on all concert arrangements worth every penny.

Date of experience: 14 October 2024

The refund process was very quick and easy but did require a fair bit of information to be provided for the claim. I would definitely use this service again for peace of mind as you never know if you might need it.

Date of experience: 20 October 2024

An unfortunate accident meant that my wife and I could not attend a concert for which we had bought tickets. I invoked the protection system and having supplied the required information received a refund of the ticket price within a day or so.

Date of experience: 24 October 2024

All I had to do was upload my medical
Certificate saying why I couldn’t attend a concert, and I got a full refund straight away! I am so happy I added booking protect to my purchase.

Date of experience: 26 October 2024

Took out their policy for a concert at the Royal Albert Hall but couldn’t travel on the day due to Storm Ashley. Apparently it didn’t affect the south east (seriously) despite local travel warnings and the sea coming over the sea wall. Insufficient evidence they say. So it’s been refused. Never again and a costly £80 lesson 🤬

Date of experience: 20 October 2024

It was a pretty good experience in that I received the refund I was looking for. However, the hoops that I had to jump through made it more difficult than it needed to be

Date of experience: 20 October 2024

Incredibly unhelpful, very vague answers. how does one prove “family relation”? if that is answered i’ll change my review

Date of experience: 31 October 2024

Absolutely no problems with my claim and although they said 10 working days for the $’s to go in the bank the refund was there the same day.

Date of experience: 25 October 2024

When we needed to make a claim it was relatively easy to complete the on line form and upload the supporting documentation. How claim was handled promptly and we received confirmation that it was successful a few days later followed by the refund via bank transfer

Date of experience: 14 October 2024

Website is easy to use, uploaded documents, my application was processed within 48hrs, thankfully it was successful and refund paid into my bank. It's well worth the additional cost as we could have lost a lot of money on top of dealing with family illness. Thank you.

Date of experience: 15 October 2024

What a great service!
I had initial help by email, and then it was easy to fill in the requested info and attach the required documentation. The response was very quick, and my refund was in the bank the morning after I completed my bank details. I am very impressed.

Date of experience: 16 October 2024

It was a bit of a pain to have to re-upload the documents twice, and to only be able to upload one file per category. But I was pleased not to get a bunch of run-around like wanting a letter from the surgeon explicitly saying that a week post-op I wouldn't be able to attend a concert.

Date of experience: 09 October 2024

I am very grateful for Booking Protect. They refunded me for an event I was unable to attend due to illness, which made me feel a lot better about missing it. Thank you!

Date of experience: 06 October 2024

Easy system to use and upload the documents required. Quick decision making and quick refund of payment made this a stress free exercise which is what you want when you are an inpatient in hospital and can’t attend the show you wanted to see!

Date of experience: 02 October 2024

It was very easy to request a refund following the bereavement of a family member who was due to attend a performance with me. I found the process quick and easy to use.

Date of experience: 30 September 2024

I was admitted to the hospital for 5 days very ill. There was no comparison or assistance's when I did buy the trip interruption. The hoops we needed to provide was large when ill and only one form of the way for refund was sketchy. Plus, no phone conversation possibility is sad. You need to improve for good people.

Date of experience: 03 October 2024

The best part of this process was the speed in which the matter was processed. It was only a few days before the concert I was unable to attend, but thankfully I received the news that my money would be refunded in plenty of time. Thankyou!

Date of experience: 11 October 2024

I had to ask for a refund as I was not able to go to a particular event due to health issues. The process was very straightforward as I provided my medical report along with basic information on their refund portal. My request was approved within a couple of days and the refund was deposited within a few extra days. Very smooth process all around.

Date of experience: 20 September 2024