Senior Lecturer Phone: +8055155088 Address: Department of Hospitality and Tourism Management, Faculty of Management Sciences, University of Port Harcourt, Choba, Rivers State
"Industrial relation practice is as old as human institution. The contemporary trend in the ... more "Industrial relation practice is as old as human institution. The contemporary trend in the Nigerian hospitality sector shows that there are widespread cases of employer-employee conflict, inhuman treatment of hotel workers, poor industrial democracy practices and high employee’s turnover thus, poor industrial relation practice . The Researchers examine if the stakeholders in the Nigerian hospitality industry have good knowledge of industrial relation practice. ii. If there is harmonious working relationship among the Nigerian hospitality industry parties. iii. If Nigerian hospitality industry have feasible industrial relation policy. Iv. If good practice of industrial democracy enhances sustainable hospitality business. To achieve these objectives, the researchers adopted a survey approach and four staged sampling method. Questionnaire was also used to gather necessary data for the study. Simple percentage and ANOVA were adopted for the analysis. The result shows that the stakeholders in the hospitality sectors have good knowledge of labour and industrial relation practices. The result further shows that there is harmonious industrial relationship between the two industrial relation parties in the Nigerian hospitality industry. In addition, the research shows that “good industrial relations system in a work place have positive impacts on sustenance of hospitality business. The researchers thus, recommend that Nigerian hospitality businesses operators should take issues of labour wages relations seriously. Hotel personnel should try to reciprocate the gesture of good welfare packages offered by their employees through loyalty and commitment to duty. Government should formulate legal framework on how hotel personnel should be remunerated. Nigerian hotels owners should allow hotels workers to have organized labour union to discuss their challenges. Industrial democracy should be encouraged in all Nigerian hospitality industry. Keywords: Labour, Employees, Remuneration, Industrial Relationship"
This paper proposes a theoretical model that explains predictive influence of edu-tourist policy ... more This paper proposes a theoretical model that explains predictive influence of edu-tourist policy strategies, and instruments, including, attitude of Malaysians towards international edu-tourists on sustainable edu-tourist industry in Malaysia. The design / methodology that was adopted in this article involves presentation of an hypothetical model which shows sustainable edu-tourist indusrty in Malaysia as a dependent variable been influenced by two (2) sets of independent variables: policy strategies, and instruments, including, the mediating influence of attitude of Malaysian towards internaional edu-tourists between Malaysian edu-tourist policy strategies, and instruments, and sustainable edu-tourist industry in Malaysia. These variables, whether consciously or unconsciously influence the choice of Malaysia as a preferred edu-tourist destination country among international edu-tourists. The limitations of this study stem from the nature of the study itself. The study integrate factors identified in existing literature that influence sustainable edu-tourist industry in other countries, hence, replicate same in the context of Malaysia. Future research on the subject in Malaysia context will examine the existing relationships among the aforementioned variables. In particular, it will give and analyse the weight of each factor and the relative importance of each element for the factor it belongs. Therefore, determining the relative importance of each element and factors they belong would constitute an important source of information for future work on sustainable edu-tourist industry in Malaysia. Since, there are few studies which try to examine the influence of policy strategies,and instruments, including, the mediating effects of attitudes of Malaysian towards internaional edu-tourists between edu-tourist policy strategies, and instruments, and sustainable edu-tourist industry in Malaysia from an integrated point of view, this paper contributes to bridging the gap. Keywords: Policy Strategies, Policy Instruments, Edu-tourism, Edu-tourist.
Strategic Journal of Business & Change Management
This study explored the relationship between employees’ empowerment, service quality and customer... more This study explored the relationship between employees’ empowerment, service quality and customer satisfaction among the front office staff in hotels in Benin City, Nigeria. To achieve the stated objective, questionnaires was used to collect data from respondents. Multiple regression analysis was used for the analysis of the data. Findings revealed that two dimensions of employee empowerment had a positive, and non- significant relationship with customers’ satisfaction. Regarding the strength of the relationship, the result showed that both structural and psychological dimensions had a positive, but not significant relationship. The result of the relationship between employee’s empowerment, and service quality showed a positive and significant relationship. The study further showed a positive but not significant relationship between employee’s empowerment, and customer’s satisfaction. Positive and significant relationship also exists between service quality and customer’s satisfaction. Based on these findings, the researchers suggested that authorities in charge of hotel industry in Benin City should structure their organisation to enhance intrinsic motivation of staff towards offering of quality service that could translate to customer satisfaction. Furthermore, it was suggested that emphasis on the right service culture, and organisational structure that promote meaning, competence, self-determination, and impact should be encouraged among the front office staff. Keywords: Employee empowerment, Customer’s satisfaction, Structural empowerment, Psychological empowerment.
This article examined travel and tourism business confidence indices in Nigeria. The study relied... more This article examined travel and tourism business confidence indices in Nigeria. The study relied on 2013 travel and tourism competitiveness index report of 140 countries conducted by the world economic forum in collaboration with Deloitte, International Air Transport Association (IATA), and the International Union for Conservation of Nature (IUCN), World Tourism Organization (UNWTO), and the World Travel and Tourism Council (WTTC). Based on the report, the ranking and position of Nigeria among the 140 countries surveyed is subjected to analysis in these key areas: (1) travel and tourism regulatory framework; (2) travel and tourism business environment and infrastructure; and (3) travel and tourism human, cultural, and natural resources. The position of Nigeria in the report is subjected to a five-point Likert scale of: 1-30, excellent; 31-60, good, 61-90, fair 91-120 and 121- above, poor for ease of interpretation. The findings show that travel and tourism regulatory framework that...
Studies that examined the correlation between religion tourism and economic development of host c... more Studies that examined the correlation between religion tourism and economic development of host communities in Africa with focus on Nigeria had not been reported. This is despite the massive influx of foreign religion tourists to Africa and Nigeria in particular to seek faith adventures and solution for spiritual challenges. The article determines the perception of Nigerians, with emphasis on inhabitant of Auchi community about the concept of religion tourism and the extent it economically impacted their community. It also examines the relationship between religion tourism and dimensions of economic development in Auchi community. Economy Benefits Model (EBM) is adopted and modified to develop a model of religion tourism, and economic development for Nigeria (MREDN). About 320 questionnaires were administered by the researchers. Data collected were analysed using multiple regression. The results show that majority of the respondents attests that religion tourism could be described a...
This paper examines the effect of mixing varying quantities of rumen fluid with food waste (FW) t... more This paper examines the effect of mixing varying quantities of rumen fluid with food waste (FW) to generate biogas energy at ambient temperature (37 o C) in a batch anaerobic digestion process. The researchers adopted an anaerobic digestion process for the study. Food waste was obtained from selected fast food establishments at Auchi, Edo State, South-South, Nigeria. The rumen fluid was obtained from an abattoir located at Auchi, Nigeria. Anaerobic digestion of food waste without rumen fluid served as control experiment while 4 other digesters contained 20, 40, 60 and 80ml of rumen fluid for co-digestion experiment. The digesters were labelled FW1-FW5 based on their compositions. The laboratory experiment lasted for a retention time of 17 days without pH control and mixing. Cumulative biogas yield was measured daily by water displacement technique. The values were 2220, 2280, 1860, 1600 and 1420ml respectively. The results obtained showed that addition of rumen fluid did not have an...
This article conceptualised the intrinsic and extrinsic factors that influence international edu-... more This article conceptualised the intrinsic and extrinsic factors that influence international edu-tourists from the emerging economy to study in an emerging economy like Malaysia. A growing body of models has been developed to explain the factors influencing international edu-tourist from the emerging economies to choose to study abroad in the developed economy. In view of the new mobility trend of the international edu-tourists from the emerging economies to study abroad in an emerging country, including, limited model to explain this new mobility trend in Malaysia, this article contributes to the Malaysia literature pertaining to this subject. The article proposes 4 intrinsic and 2 extrinsic antecedent variables in predicting the new mobility behaviour of the international edu-tourists from the emerging economies who chooses to study abroad in Malaysia (an emerging economy). The limitations of this article stem from the nature of the study itself. Being a preliminary study, it inte...
This article developed and validates the psychometric properties of attributes that influences ed... more This article developed and validates the psychometric properties of attributes that influences edutourists from emerging economies to study in emerging country (AISE) in respect to Malaysia. A survey was done on 1000 international edu-tourists from Africa, Asia and Middle-East in 13 Malaysian edu-tourism institutions. The structure of the underlying dimensions of decision to study abroad was framed based on the Push andPull theory and literature. Reliability analysis, exploratory, and confirmatory factor analysis were applied to investigate internal consistency and construct validity of the AISE model using SPSS and Analysis of Moment Structure version 22. The Composite Reliability (CR) and Average Variance Extracted (AVE) were examined to determine the construct reliability and convergent validity. Result of exploratory factor analysis showed that four dimensions emerged with 20 corresponding items. The confirmatory factor analysis confirmed a three-dimensional model with14 corresp...
International Journal of Social Sciences and Education Research
This paper tested a structural model that examines the proposed relationships between hotel attri... more This paper tested a structural model that examines the proposed relationships between hotel attributes and hotel choice in respect to customers in Port Harcourt, Rivers Nigeria. The study used a structured questionnaire hence, a quantitative research design. Multiple regression analysis was used for analysis of data collected using statistical package for social science (SPSS) software version 23. The result shows that all the six hotel attributes have positive and significant relationship with customer’s hotel choice behavior in respect to the study area. Result further validates the proposed Hotel Choice Indicators (HCI) Model for hotels in Port Harcourt City. This study contributed to the body of knowledge by proposing and validating the HCI Model for hotels in an emerging economy and Port Harcourt City in particular. It authenticates attribute that influence hotel choice behavior among hotel patrons in Port Harcourt. The study also increased the explanatory power of the push-pul...
Studies that examined the link between facets of job satisfaction and employees’ turnover in resp... more Studies that examined the link between facets of job satisfaction and employees’ turnover in respect of hotels in Lagos state are limited in literature. This study therefore aims to determine the correlation between five dimensions of job satisfaction and employees’ turnover in respect of hotels in Lagos state. The study adopted a survey design. Through on-site data collection, data were collected from 332 employees of 60 hotels in Ikeja, Lagos state. Partial Least Squares were adopted for the analysis and the result show that four of the five tested hypotheses were supported. The result further show that all the five dimensions of job satisfaction considered in this study put together have the tendency of influencing 43.2% of changes in employees’ turnover in hotels in Lagos State. By clarifying the connection between the facets of job satisfaction and employees’ turnover in Lagos State, this study offers an insight for effective management of employees’ turnover in hotel industry ...
International Journal of Social Sciences and Education Research, 2021
This paper tested a structural model that examines the proposed relationships between hotel attri... more This paper tested a structural model that examines the proposed relationships between hotel attributes and hotel choice in respect to customers in Port Harcourt, Rivers Nigeria. The study used a structured questionnaire hence, a quantitative research design. Multiple regression analysis was used for analysis of data collected using statistical package for social science (SPSS) software version 23. The result shows that all the six hotel attributes have positive and significant relationship with customer's hotel choice behavior in respect to the study area. Result further validates the proposed Hotel Choice Indicators (HCI) Model for hotels in Port Harcourt City. This study contributed to the body of knowledge by proposing and validating the HCI Model for hotels in an emerging economy and Port Harcourt City in particular. It authenticates attribute that influence hotel choice behavior among hotel patrons in Port Harcourt. The study also increased the explanatory power of the push-pull theory in explaining hotel choice attribute or attributes in an emerging economy.
Studies that examined the link between facets of job satisfaction and employees' turnover in resp... more Studies that examined the link between facets of job satisfaction and employees' turnover in respect of hotels in Lagos state are limited in literature. This study therefore aims to determine the correlation between five dimensions of job satisfaction and employees' turnover in respect of hotels in Lagos state. The study adopted a survey design. Through on-site data collection, data were collected from 332 employees of 60 hotels in Ikeja, Lagos state. Partial Least Squares were adopted for the analysis and the result show that four of the five tested hypotheses were supported. The result further show that all the five dimensions of job satisfaction considered in this study put together have the tendency of influencing 43.2% of changes in employees' turnover in hotels in Lagos State. By clarifying the connection between the facets of job satisfaction and employees' turnover in Lagos State, this study offers an insight for effective management of employees' turnover in hotel industry in an emerging economy. Hence, hotel owners and managers in Lagos State can minimize employees' turnover by enforcing strategies and practices gear towards limiting job stress, enhancing promotion opportunity , supervisor's support, and friendly workplace environment. To the best of the authors' knowledge, this study is the first to determine the connection between facets of job satisfaction and employees' turnover in respect of hotels in Lagos State using Smart PLS_SEM approach. The study argued that employees' retention in the hotel industry in Lagos State depends on the combination of management of job stress, enhanced promotion opportunity for staff, suitable supervisor's support, and provision of friendly workplace environment.
Purpose-This paper examines the extent feasible tourism regulatory framework can contribute to un... more Purpose-This paper examines the extent feasible tourism regulatory framework can contribute to unlocking Nigeria tourism economy. Research Methodology-The study been an exploratory study, reviewed various reports and previous literature in this domain of study upon which insightful inferences were made. Findings-The study finds that Nigeria can only maximise her tourism economy potentials if tourism regulatory framework gear towards environmental sustainability, a secure and safe Nigeria, prioritisation of the tourism sector, and promotion of health and sanitary practices are galvanized. Research Implications-By establishing five major areas of tourism regulatory framework, the study offers an insight on the need for the government of Nigeria to vigorously purse effort to sustaining her environment for accelerated tourism business development, taking decisive action to overhauling her security architecture, urgently restore tourism to a full ministry status as against the current merger of the sector including, a bold step to appoint experts as minister of tourism. Others include, announcement in clear terms the plan by the country to become open defecation free country by year 2025. Originality: This study is the first to establish the connection between regulatory framework and the Nigeria tourism economy. The study argues that feasible tourism regulatory framework has the capacity to remodeling the Nigeria choking tourism economy.
"Industrial relation practice is as old as human institution. The contemporary trend in the ... more "Industrial relation practice is as old as human institution. The contemporary trend in the Nigerian hospitality sector shows that there are widespread cases of employer-employee conflict, inhuman treatment of hotel workers, poor industrial democracy practices and high employee’s turnover thus, poor industrial relation practice . The Researchers examine if the stakeholders in the Nigerian hospitality industry have good knowledge of industrial relation practice. ii. If there is harmonious working relationship among the Nigerian hospitality industry parties. iii. If Nigerian hospitality industry have feasible industrial relation policy. Iv. If good practice of industrial democracy enhances sustainable hospitality business. To achieve these objectives, the researchers adopted a survey approach and four staged sampling method. Questionnaire was also used to gather necessary data for the study. Simple percentage and ANOVA were adopted for the analysis. The result shows that the stakeholders in the hospitality sectors have good knowledge of labour and industrial relation practices. The result further shows that there is harmonious industrial relationship between the two industrial relation parties in the Nigerian hospitality industry. In addition, the research shows that “good industrial relations system in a work place have positive impacts on sustenance of hospitality business. The researchers thus, recommend that Nigerian hospitality businesses operators should take issues of labour wages relations seriously. Hotel personnel should try to reciprocate the gesture of good welfare packages offered by their employees through loyalty and commitment to duty. Government should formulate legal framework on how hotel personnel should be remunerated. Nigerian hotels owners should allow hotels workers to have organized labour union to discuss their challenges. Industrial democracy should be encouraged in all Nigerian hospitality industry. Keywords: Labour, Employees, Remuneration, Industrial Relationship"
This paper proposes a theoretical model that explains predictive influence of edu-tourist policy ... more This paper proposes a theoretical model that explains predictive influence of edu-tourist policy strategies, and instruments, including, attitude of Malaysians towards international edu-tourists on sustainable edu-tourist industry in Malaysia. The design / methodology that was adopted in this article involves presentation of an hypothetical model which shows sustainable edu-tourist indusrty in Malaysia as a dependent variable been influenced by two (2) sets of independent variables: policy strategies, and instruments, including, the mediating influence of attitude of Malaysian towards internaional edu-tourists between Malaysian edu-tourist policy strategies, and instruments, and sustainable edu-tourist industry in Malaysia. These variables, whether consciously or unconsciously influence the choice of Malaysia as a preferred edu-tourist destination country among international edu-tourists. The limitations of this study stem from the nature of the study itself. The study integrate factors identified in existing literature that influence sustainable edu-tourist industry in other countries, hence, replicate same in the context of Malaysia. Future research on the subject in Malaysia context will examine the existing relationships among the aforementioned variables. In particular, it will give and analyse the weight of each factor and the relative importance of each element for the factor it belongs. Therefore, determining the relative importance of each element and factors they belong would constitute an important source of information for future work on sustainable edu-tourist industry in Malaysia. Since, there are few studies which try to examine the influence of policy strategies,and instruments, including, the mediating effects of attitudes of Malaysian towards internaional edu-tourists between edu-tourist policy strategies, and instruments, and sustainable edu-tourist industry in Malaysia from an integrated point of view, this paper contributes to bridging the gap. Keywords: Policy Strategies, Policy Instruments, Edu-tourism, Edu-tourist.
Strategic Journal of Business & Change Management
This study explored the relationship between employees’ empowerment, service quality and customer... more This study explored the relationship between employees’ empowerment, service quality and customer satisfaction among the front office staff in hotels in Benin City, Nigeria. To achieve the stated objective, questionnaires was used to collect data from respondents. Multiple regression analysis was used for the analysis of the data. Findings revealed that two dimensions of employee empowerment had a positive, and non- significant relationship with customers’ satisfaction. Regarding the strength of the relationship, the result showed that both structural and psychological dimensions had a positive, but not significant relationship. The result of the relationship between employee’s empowerment, and service quality showed a positive and significant relationship. The study further showed a positive but not significant relationship between employee’s empowerment, and customer’s satisfaction. Positive and significant relationship also exists between service quality and customer’s satisfaction. Based on these findings, the researchers suggested that authorities in charge of hotel industry in Benin City should structure their organisation to enhance intrinsic motivation of staff towards offering of quality service that could translate to customer satisfaction. Furthermore, it was suggested that emphasis on the right service culture, and organisational structure that promote meaning, competence, self-determination, and impact should be encouraged among the front office staff. Keywords: Employee empowerment, Customer’s satisfaction, Structural empowerment, Psychological empowerment.
This article examined travel and tourism business confidence indices in Nigeria. The study relied... more This article examined travel and tourism business confidence indices in Nigeria. The study relied on 2013 travel and tourism competitiveness index report of 140 countries conducted by the world economic forum in collaboration with Deloitte, International Air Transport Association (IATA), and the International Union for Conservation of Nature (IUCN), World Tourism Organization (UNWTO), and the World Travel and Tourism Council (WTTC). Based on the report, the ranking and position of Nigeria among the 140 countries surveyed is subjected to analysis in these key areas: (1) travel and tourism regulatory framework; (2) travel and tourism business environment and infrastructure; and (3) travel and tourism human, cultural, and natural resources. The position of Nigeria in the report is subjected to a five-point Likert scale of: 1-30, excellent; 31-60, good, 61-90, fair 91-120 and 121- above, poor for ease of interpretation. The findings show that travel and tourism regulatory framework that...
Studies that examined the correlation between religion tourism and economic development of host c... more Studies that examined the correlation between religion tourism and economic development of host communities in Africa with focus on Nigeria had not been reported. This is despite the massive influx of foreign religion tourists to Africa and Nigeria in particular to seek faith adventures and solution for spiritual challenges. The article determines the perception of Nigerians, with emphasis on inhabitant of Auchi community about the concept of religion tourism and the extent it economically impacted their community. It also examines the relationship between religion tourism and dimensions of economic development in Auchi community. Economy Benefits Model (EBM) is adopted and modified to develop a model of religion tourism, and economic development for Nigeria (MREDN). About 320 questionnaires were administered by the researchers. Data collected were analysed using multiple regression. The results show that majority of the respondents attests that religion tourism could be described a...
This paper examines the effect of mixing varying quantities of rumen fluid with food waste (FW) t... more This paper examines the effect of mixing varying quantities of rumen fluid with food waste (FW) to generate biogas energy at ambient temperature (37 o C) in a batch anaerobic digestion process. The researchers adopted an anaerobic digestion process for the study. Food waste was obtained from selected fast food establishments at Auchi, Edo State, South-South, Nigeria. The rumen fluid was obtained from an abattoir located at Auchi, Nigeria. Anaerobic digestion of food waste without rumen fluid served as control experiment while 4 other digesters contained 20, 40, 60 and 80ml of rumen fluid for co-digestion experiment. The digesters were labelled FW1-FW5 based on their compositions. The laboratory experiment lasted for a retention time of 17 days without pH control and mixing. Cumulative biogas yield was measured daily by water displacement technique. The values were 2220, 2280, 1860, 1600 and 1420ml respectively. The results obtained showed that addition of rumen fluid did not have an...
This article conceptualised the intrinsic and extrinsic factors that influence international edu-... more This article conceptualised the intrinsic and extrinsic factors that influence international edu-tourists from the emerging economy to study in an emerging economy like Malaysia. A growing body of models has been developed to explain the factors influencing international edu-tourist from the emerging economies to choose to study abroad in the developed economy. In view of the new mobility trend of the international edu-tourists from the emerging economies to study abroad in an emerging country, including, limited model to explain this new mobility trend in Malaysia, this article contributes to the Malaysia literature pertaining to this subject. The article proposes 4 intrinsic and 2 extrinsic antecedent variables in predicting the new mobility behaviour of the international edu-tourists from the emerging economies who chooses to study abroad in Malaysia (an emerging economy). The limitations of this article stem from the nature of the study itself. Being a preliminary study, it inte...
This article developed and validates the psychometric properties of attributes that influences ed... more This article developed and validates the psychometric properties of attributes that influences edutourists from emerging economies to study in emerging country (AISE) in respect to Malaysia. A survey was done on 1000 international edu-tourists from Africa, Asia and Middle-East in 13 Malaysian edu-tourism institutions. The structure of the underlying dimensions of decision to study abroad was framed based on the Push andPull theory and literature. Reliability analysis, exploratory, and confirmatory factor analysis were applied to investigate internal consistency and construct validity of the AISE model using SPSS and Analysis of Moment Structure version 22. The Composite Reliability (CR) and Average Variance Extracted (AVE) were examined to determine the construct reliability and convergent validity. Result of exploratory factor analysis showed that four dimensions emerged with 20 corresponding items. The confirmatory factor analysis confirmed a three-dimensional model with14 corresp...
International Journal of Social Sciences and Education Research
This paper tested a structural model that examines the proposed relationships between hotel attri... more This paper tested a structural model that examines the proposed relationships between hotel attributes and hotel choice in respect to customers in Port Harcourt, Rivers Nigeria. The study used a structured questionnaire hence, a quantitative research design. Multiple regression analysis was used for analysis of data collected using statistical package for social science (SPSS) software version 23. The result shows that all the six hotel attributes have positive and significant relationship with customer’s hotel choice behavior in respect to the study area. Result further validates the proposed Hotel Choice Indicators (HCI) Model for hotels in Port Harcourt City. This study contributed to the body of knowledge by proposing and validating the HCI Model for hotels in an emerging economy and Port Harcourt City in particular. It authenticates attribute that influence hotel choice behavior among hotel patrons in Port Harcourt. The study also increased the explanatory power of the push-pul...
Studies that examined the link between facets of job satisfaction and employees’ turnover in resp... more Studies that examined the link between facets of job satisfaction and employees’ turnover in respect of hotels in Lagos state are limited in literature. This study therefore aims to determine the correlation between five dimensions of job satisfaction and employees’ turnover in respect of hotels in Lagos state. The study adopted a survey design. Through on-site data collection, data were collected from 332 employees of 60 hotels in Ikeja, Lagos state. Partial Least Squares were adopted for the analysis and the result show that four of the five tested hypotheses were supported. The result further show that all the five dimensions of job satisfaction considered in this study put together have the tendency of influencing 43.2% of changes in employees’ turnover in hotels in Lagos State. By clarifying the connection between the facets of job satisfaction and employees’ turnover in Lagos State, this study offers an insight for effective management of employees’ turnover in hotel industry ...
International Journal of Social Sciences and Education Research, 2021
This paper tested a structural model that examines the proposed relationships between hotel attri... more This paper tested a structural model that examines the proposed relationships between hotel attributes and hotel choice in respect to customers in Port Harcourt, Rivers Nigeria. The study used a structured questionnaire hence, a quantitative research design. Multiple regression analysis was used for analysis of data collected using statistical package for social science (SPSS) software version 23. The result shows that all the six hotel attributes have positive and significant relationship with customer's hotel choice behavior in respect to the study area. Result further validates the proposed Hotel Choice Indicators (HCI) Model for hotels in Port Harcourt City. This study contributed to the body of knowledge by proposing and validating the HCI Model for hotels in an emerging economy and Port Harcourt City in particular. It authenticates attribute that influence hotel choice behavior among hotel patrons in Port Harcourt. The study also increased the explanatory power of the push-pull theory in explaining hotel choice attribute or attributes in an emerging economy.
Studies that examined the link between facets of job satisfaction and employees' turnover in resp... more Studies that examined the link between facets of job satisfaction and employees' turnover in respect of hotels in Lagos state are limited in literature. This study therefore aims to determine the correlation between five dimensions of job satisfaction and employees' turnover in respect of hotels in Lagos state. The study adopted a survey design. Through on-site data collection, data were collected from 332 employees of 60 hotels in Ikeja, Lagos state. Partial Least Squares were adopted for the analysis and the result show that four of the five tested hypotheses were supported. The result further show that all the five dimensions of job satisfaction considered in this study put together have the tendency of influencing 43.2% of changes in employees' turnover in hotels in Lagos State. By clarifying the connection between the facets of job satisfaction and employees' turnover in Lagos State, this study offers an insight for effective management of employees' turnover in hotel industry in an emerging economy. Hence, hotel owners and managers in Lagos State can minimize employees' turnover by enforcing strategies and practices gear towards limiting job stress, enhancing promotion opportunity , supervisor's support, and friendly workplace environment. To the best of the authors' knowledge, this study is the first to determine the connection between facets of job satisfaction and employees' turnover in respect of hotels in Lagos State using Smart PLS_SEM approach. The study argued that employees' retention in the hotel industry in Lagos State depends on the combination of management of job stress, enhanced promotion opportunity for staff, suitable supervisor's support, and provision of friendly workplace environment.
Purpose-This paper examines the extent feasible tourism regulatory framework can contribute to un... more Purpose-This paper examines the extent feasible tourism regulatory framework can contribute to unlocking Nigeria tourism economy. Research Methodology-The study been an exploratory study, reviewed various reports and previous literature in this domain of study upon which insightful inferences were made. Findings-The study finds that Nigeria can only maximise her tourism economy potentials if tourism regulatory framework gear towards environmental sustainability, a secure and safe Nigeria, prioritisation of the tourism sector, and promotion of health and sanitary practices are galvanized. Research Implications-By establishing five major areas of tourism regulatory framework, the study offers an insight on the need for the government of Nigeria to vigorously purse effort to sustaining her environment for accelerated tourism business development, taking decisive action to overhauling her security architecture, urgently restore tourism to a full ministry status as against the current merger of the sector including, a bold step to appoint experts as minister of tourism. Others include, announcement in clear terms the plan by the country to become open defecation free country by year 2025. Originality: This study is the first to establish the connection between regulatory framework and the Nigeria tourism economy. The study argues that feasible tourism regulatory framework has the capacity to remodeling the Nigeria choking tourism economy.
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