This article examines the vertical diffusion of a policy between a state and its local government... more This article examines the vertical diffusion of a policy between a state and its local governments. Although policy diffusion typically relies upon multiple mechanisms, diffusion between a state and its local governments relies primarily on coercion. Using a case study of state-mandated adherence to Generally Accepted Accounting Principles (GAAP), we show that the coercion mechanism is dependent upon the capacity of the state and local governments to adopt and implement a policy, as well as the discretion available to a local government. Utilizing data from all 50 states as of 2008, our findings show that the vertical diffusion of a policy is reliant on a state's fiscal capacity and the personnel capacity of the local government. We also found that strong institutional autonomy at the local level leads a state to adopt a GAAP mandate.
"This study reviews research themes and methods used in information technology (... more "This study reviews research themes and methods used in information technology (IT) in government and e-government research. Although IT/e-government studies (including inward aspects of IT applications in government and e-government studies) continue to increase, they are not comprehensively understood as a subfield within public administration. Based on Rosenbloom’s three competing approaches to public administration (managerial, political, and legal), we investigated the major research themes of IT/e-government studies in public administration. We analyzed 248 IT/egovernment articles published in six major public administration journals from 1965 to 2010 to examine IT/e-government research trends in terms of research themes and methods."
Governments are adopting social media to provide complementary information dissemination, communi... more Governments are adopting social media to provide complementary information dissemination, communication, and participation channels whereby citizens can access government and government officials and make informed decisions. Using 2009 national e-government survey data from the Pew Research Center, this study finds (1) that use of government social media is significantly and positively associated with perceptions of government transparency, (2) that perceptions of government transparency are positively and significantly related to trust in government, and (3) that perceptions of government transparency mediate the relationship between use of government social media and trust in government. These findings demonstrate that social media is an effective means for government to improve citizens’ trust in government by enhancing their perceptions of government transparency. The study contributes to the literature by providing empirical evidence of the mediating role of perceived government transparency in linking the use of e-government to trust in government.
Interdisciplinary Perspectives on Trust: Towards Theoretical and Methodological Integration
Hamm, J., A., Lee, J., Trinkner, R., Wingrove, T., Leben, S., & Breuer, C. (in press). On the c... more Hamm, J., A., Lee, J., Trinkner, R., Wingrove, T., Leben, S., & Breuer, C. (in press). On the cross-domain scholarship of trust in the institutional context. In. E. Shockley, T. M. S. Neal, L. M. PytlikZillig, & B. H. Bornstein (Eds.), Interdisciplinary perspectives on trust: Towards theoretical and methodological integration. New York: Springer.
As argued throughout this volume, trust matters. This importance has spawned a number of major contemporary efforts to increase trust in numerous domains. These efforts typically seek to leverage the best available science for understanding and motivating trust but it is, as yet, not well understood to what degree trust is essentially the same or importantly different across the various domains. Trust building efforts are, therefore, often left with little guidance as the critical issues to address when applying work from other domains. This chapter takes up this deficiency by reviewing the major mainstream conceptualizations, antecedents, and outcomes of trust in four domains: public administration, policing, state courts, and medicine. The chapter concludes that trust is in fact, notably similar across domains but that there are critical differences to be attended to. Specifically, we argue that trust across contexts can be thought of as a willingness to accept vulnerability in dealings with an other but the most important drivers of that willingness are likely to vary somewhat as a function of the domain.
Proceedings of the Forty-Seven Hawaii International Conference on System Science, Jan 2014
While a growing body of literature has touted e-participation as a means of facilitating greater ... more While a growing body of literature has touted e-participation as a means of facilitating greater citizen participation in policy decision-making processes, little is known about the driving forces behind active citizen e-participation. Based on a literature review of social capital and citizen participation, the study develops a model of active e-participation. In this model, this study argues that three dimensions of social capital and citizen participation management are positively associated with active e-participation. To test several hypotheses, the study uses the 2009 E-Participation Survey data collected from 1,076 participants of the Cheon Man Sang Sang Oasis, an e-participation program administered by the Seoul Metropolitan Government in South Korea. Using ordered logistic regression analysis, the study finds that active e-participation is positively affected by citizens’ trust in government, their volunteer experiences, weak offline social ties, and perceived quality responsiveness during the e-participation process.
This article examines the relationship between electronic participation (e-participation) and tru... more This article examines the relationship between electronic participation (e-participation) and trust in local government by focusing on fi ve dimensions of the e-participation process: (1) satisfaction with e-participation applications, (2) satisfaction with government responsiveness to e-participants, (3) e-participants’ development through the participation, (4) perceived infl uence on decision making, and (5) assessment of government transparency. Using data from the 2009 E-Participation Survey in Seoul Metropolitan Government, this article fi nds that e-participants’ satisfaction with e-participation applications is directly associated with their development and their assessment of government transparency. h e fi ndings reveal that e-participants’ satisfaction with government responsiveness is positively associated with their perceptions of infl uencing government decision making. Furthermore, there is a positive association between e-participants’ perception of infl uencing government decision making and their assessment of government transparency. Finally, the article fi nds that there is a positive association between e-participants’ assessment of government transparency and their trust in the local government providing the e-participation program.
The American Review of Public Administration, Jan 1, 2008
"This study examines factors that influence adoption of new public management information systems... more "This study examines factors that influence adoption of new public management information systems (PMIS) by bureaucrats in the Korean government. The author proposes a theory that public bureaucrats’ adoption of new PMIS depends on their power within the hierarchical structure, their ability to use existing computer applications, their administrative role, and their attitude toward the effect of information and telecommunication technologies (IT) on managerial values and on the interaction between organizational power and IT capability. The author uses 1998 survey data on electronic approval systems (EAS) of central government agencies and
local governments in Korea and finds that at the early stage, public bureaucrats with less power adopted new EAS. However, public bureaucrats with more power adopted new EAS when they had greater IT capability. Public bureaucrats’ organizational power influences their adoption of EAS but depends on their IT capability. Also, in central agencies, program professionals adopt EAS earlier, and in local government, IT staff do."
What are the knowledge network configurations associated with effective e-government? To
answer ... more What are the knowledge network configurations associated with effective e-government? To
answer this question, a social network perspective is applied to explore the connection between
e-government actors’ social networks and their perception of e-government effectiveness.
Specifically, this study closely looks at both intraorganizational networks between program
and IT units and interorganizational relationships with IT vendors in the context of local egovernment.
Two Korean local governments who provide online parking services through the
same IT vendor were selected as comparative cases. Through the network analysis of two local
governments, the study suggests preliminary findings for the knowledge network conditions
for effective e-government: e-government effectiveness is likely to be enhanced (1) members
of IT and program units are linked through a greater number of strong cross-unit ties; (2) they
maintain strong ties with IT vendors; (3) CUBS take central positions in knowledge networks
in a program unit; and (4) they are embedded in high density of intra-unit networks within their
units.
This article examines the vertical diffusion of a policy between a state and its local government... more This article examines the vertical diffusion of a policy between a state and its local governments. Although policy diffusion typically relies upon multiple mechanisms, diffusion between a state and its local governments relies primarily on coercion. Using a case study of state-mandated adherence to Generally Accepted Accounting Principles (GAAP), we show that the coercion mechanism is dependent upon the capacity of the state and local governments to adopt and implement a policy, as well as the discretion available to a local government. Utilizing data from all 50 states as of 2008, our findings show that the vertical diffusion of a policy is reliant on a state's fiscal capacity and the personnel capacity of the local government. We also found that strong institutional autonomy at the local level leads a state to adopt a GAAP mandate.
"This study reviews research themes and methods used in information technology (... more "This study reviews research themes and methods used in information technology (IT) in government and e-government research. Although IT/e-government studies (including inward aspects of IT applications in government and e-government studies) continue to increase, they are not comprehensively understood as a subfield within public administration. Based on Rosenbloom’s three competing approaches to public administration (managerial, political, and legal), we investigated the major research themes of IT/e-government studies in public administration. We analyzed 248 IT/egovernment articles published in six major public administration journals from 1965 to 2010 to examine IT/e-government research trends in terms of research themes and methods."
Governments are adopting social media to provide complementary information dissemination, communi... more Governments are adopting social media to provide complementary information dissemination, communication, and participation channels whereby citizens can access government and government officials and make informed decisions. Using 2009 national e-government survey data from the Pew Research Center, this study finds (1) that use of government social media is significantly and positively associated with perceptions of government transparency, (2) that perceptions of government transparency are positively and significantly related to trust in government, and (3) that perceptions of government transparency mediate the relationship between use of government social media and trust in government. These findings demonstrate that social media is an effective means for government to improve citizens’ trust in government by enhancing their perceptions of government transparency. The study contributes to the literature by providing empirical evidence of the mediating role of perceived government transparency in linking the use of e-government to trust in government.
Interdisciplinary Perspectives on Trust: Towards Theoretical and Methodological Integration
Hamm, J., A., Lee, J., Trinkner, R., Wingrove, T., Leben, S., & Breuer, C. (in press). On the c... more Hamm, J., A., Lee, J., Trinkner, R., Wingrove, T., Leben, S., & Breuer, C. (in press). On the cross-domain scholarship of trust in the institutional context. In. E. Shockley, T. M. S. Neal, L. M. PytlikZillig, & B. H. Bornstein (Eds.), Interdisciplinary perspectives on trust: Towards theoretical and methodological integration. New York: Springer.
As argued throughout this volume, trust matters. This importance has spawned a number of major contemporary efforts to increase trust in numerous domains. These efforts typically seek to leverage the best available science for understanding and motivating trust but it is, as yet, not well understood to what degree trust is essentially the same or importantly different across the various domains. Trust building efforts are, therefore, often left with little guidance as the critical issues to address when applying work from other domains. This chapter takes up this deficiency by reviewing the major mainstream conceptualizations, antecedents, and outcomes of trust in four domains: public administration, policing, state courts, and medicine. The chapter concludes that trust is in fact, notably similar across domains but that there are critical differences to be attended to. Specifically, we argue that trust across contexts can be thought of as a willingness to accept vulnerability in dealings with an other but the most important drivers of that willingness are likely to vary somewhat as a function of the domain.
Proceedings of the Forty-Seven Hawaii International Conference on System Science, Jan 2014
While a growing body of literature has touted e-participation as a means of facilitating greater ... more While a growing body of literature has touted e-participation as a means of facilitating greater citizen participation in policy decision-making processes, little is known about the driving forces behind active citizen e-participation. Based on a literature review of social capital and citizen participation, the study develops a model of active e-participation. In this model, this study argues that three dimensions of social capital and citizen participation management are positively associated with active e-participation. To test several hypotheses, the study uses the 2009 E-Participation Survey data collected from 1,076 participants of the Cheon Man Sang Sang Oasis, an e-participation program administered by the Seoul Metropolitan Government in South Korea. Using ordered logistic regression analysis, the study finds that active e-participation is positively affected by citizens’ trust in government, their volunteer experiences, weak offline social ties, and perceived quality responsiveness during the e-participation process.
This article examines the relationship between electronic participation (e-participation) and tru... more This article examines the relationship between electronic participation (e-participation) and trust in local government by focusing on fi ve dimensions of the e-participation process: (1) satisfaction with e-participation applications, (2) satisfaction with government responsiveness to e-participants, (3) e-participants’ development through the participation, (4) perceived infl uence on decision making, and (5) assessment of government transparency. Using data from the 2009 E-Participation Survey in Seoul Metropolitan Government, this article fi nds that e-participants’ satisfaction with e-participation applications is directly associated with their development and their assessment of government transparency. h e fi ndings reveal that e-participants’ satisfaction with government responsiveness is positively associated with their perceptions of infl uencing government decision making. Furthermore, there is a positive association between e-participants’ perception of infl uencing government decision making and their assessment of government transparency. Finally, the article fi nds that there is a positive association between e-participants’ assessment of government transparency and their trust in the local government providing the e-participation program.
The American Review of Public Administration, Jan 1, 2008
"This study examines factors that influence adoption of new public management information systems... more "This study examines factors that influence adoption of new public management information systems (PMIS) by bureaucrats in the Korean government. The author proposes a theory that public bureaucrats’ adoption of new PMIS depends on their power within the hierarchical structure, their ability to use existing computer applications, their administrative role, and their attitude toward the effect of information and telecommunication technologies (IT) on managerial values and on the interaction between organizational power and IT capability. The author uses 1998 survey data on electronic approval systems (EAS) of central government agencies and
local governments in Korea and finds that at the early stage, public bureaucrats with less power adopted new EAS. However, public bureaucrats with more power adopted new EAS when they had greater IT capability. Public bureaucrats’ organizational power influences their adoption of EAS but depends on their IT capability. Also, in central agencies, program professionals adopt EAS earlier, and in local government, IT staff do."
What are the knowledge network configurations associated with effective e-government? To
answer ... more What are the knowledge network configurations associated with effective e-government? To
answer this question, a social network perspective is applied to explore the connection between
e-government actors’ social networks and their perception of e-government effectiveness.
Specifically, this study closely looks at both intraorganizational networks between program
and IT units and interorganizational relationships with IT vendors in the context of local egovernment.
Two Korean local governments who provide online parking services through the
same IT vendor were selected as comparative cases. Through the network analysis of two local
governments, the study suggests preliminary findings for the knowledge network conditions
for effective e-government: e-government effectiveness is likely to be enhanced (1) members
of IT and program units are linked through a greater number of strong cross-unit ties; (2) they
maintain strong ties with IT vendors; (3) CUBS take central positions in knowledge networks
in a program unit; and (4) they are embedded in high density of intra-unit networks within their
units.
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Papers by Jooho Lee
relationship between use of government social media and trust in government. These findings demonstrate that social media is an effective means for government to improve citizens’ trust in government by enhancing their perceptions of government
transparency. The study contributes to the literature by providing empirical evidence of the mediating role of perceived government transparency in linking the use of e-government to trust in government.
As argued throughout this volume, trust matters. This importance has spawned a number of major contemporary efforts to increase trust in numerous domains. These efforts typically seek to leverage the best available science for understanding and motivating trust but it is, as yet, not well understood to what degree trust is essentially the same or importantly different across the various domains. Trust building efforts are, therefore, often left with little guidance as the critical issues to address when applying work from other domains. This chapter takes up this deficiency by reviewing the major mainstream conceptualizations, antecedents, and outcomes of trust in four domains: public administration, policing, state courts, and medicine. The chapter concludes that trust is in fact, notably similar across domains but that there are critical differences to be attended to. Specifically, we argue that trust across contexts can be thought of as a willingness to accept vulnerability in dealings with an other but the most important drivers of that willingness are likely to vary somewhat as a function of the domain.
local governments in Korea and finds that at the early stage, public bureaucrats with less power adopted new EAS. However, public bureaucrats with more power adopted new EAS when they had greater IT capability. Public bureaucrats’ organizational power influences their adoption of EAS but depends on their IT capability. Also, in central agencies, program professionals adopt EAS earlier, and in local government, IT staff do."
answer this question, a social network perspective is applied to explore the connection between
e-government actors’ social networks and their perception of e-government effectiveness.
Specifically, this study closely looks at both intraorganizational networks between program
and IT units and interorganizational relationships with IT vendors in the context of local egovernment.
Two Korean local governments who provide online parking services through the
same IT vendor were selected as comparative cases. Through the network analysis of two local
governments, the study suggests preliminary findings for the knowledge network conditions
for effective e-government: e-government effectiveness is likely to be enhanced (1) members
of IT and program units are linked through a greater number of strong cross-unit ties; (2) they
maintain strong ties with IT vendors; (3) CUBS take central positions in knowledge networks
in a program unit; and (4) they are embedded in high density of intra-unit networks within their
units.
Book Reviews by Jooho Lee
relationship between use of government social media and trust in government. These findings demonstrate that social media is an effective means for government to improve citizens’ trust in government by enhancing their perceptions of government
transparency. The study contributes to the literature by providing empirical evidence of the mediating role of perceived government transparency in linking the use of e-government to trust in government.
As argued throughout this volume, trust matters. This importance has spawned a number of major contemporary efforts to increase trust in numerous domains. These efforts typically seek to leverage the best available science for understanding and motivating trust but it is, as yet, not well understood to what degree trust is essentially the same or importantly different across the various domains. Trust building efforts are, therefore, often left with little guidance as the critical issues to address when applying work from other domains. This chapter takes up this deficiency by reviewing the major mainstream conceptualizations, antecedents, and outcomes of trust in four domains: public administration, policing, state courts, and medicine. The chapter concludes that trust is in fact, notably similar across domains but that there are critical differences to be attended to. Specifically, we argue that trust across contexts can be thought of as a willingness to accept vulnerability in dealings with an other but the most important drivers of that willingness are likely to vary somewhat as a function of the domain.
local governments in Korea and finds that at the early stage, public bureaucrats with less power adopted new EAS. However, public bureaucrats with more power adopted new EAS when they had greater IT capability. Public bureaucrats’ organizational power influences their adoption of EAS but depends on their IT capability. Also, in central agencies, program professionals adopt EAS earlier, and in local government, IT staff do."
answer this question, a social network perspective is applied to explore the connection between
e-government actors’ social networks and their perception of e-government effectiveness.
Specifically, this study closely looks at both intraorganizational networks between program
and IT units and interorganizational relationships with IT vendors in the context of local egovernment.
Two Korean local governments who provide online parking services through the
same IT vendor were selected as comparative cases. Through the network analysis of two local
governments, the study suggests preliminary findings for the knowledge network conditions
for effective e-government: e-government effectiveness is likely to be enhanced (1) members
of IT and program units are linked through a greater number of strong cross-unit ties; (2) they
maintain strong ties with IT vendors; (3) CUBS take central positions in knowledge networks
in a program unit; and (4) they are embedded in high density of intra-unit networks within their
units.