research-article

Comparing collaboration and individual personas for the design and evaluation of collaboration software

Authors:

Tejinder Judge,

Tara Matthews,

Steve WhittakerAuthors Info & Claims

CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1997 - 2000

https://doi.org/10.1145/2207676.2208344

Published: 05 May 2012 Publication History

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Abstract

Collaboration personas are a tool that can be used to design for groups. Prior work posits that collaboration personas can improve tool adoption by helping designers create collaboration tools that are better targeted to the goals, needs, and interactions between members of collaborative groups. We present a comparative study of design and user experience practitioners who used both collaboration personas and individual personas. Participants conducted a cognitive walkthrough and provided redesign suggestions for a collaboration tool. Our results show that the focus of the cognitive walkthrough and redesign task differed, with collaboration personas showing more group focus. Collaboration personas led to a more complete discussion, as indicated by a greater amount of time spent on the task compared to individual personas. Despite prior experience and training with individual personas, collaboration personas were preferred and better supported the task, since they focused on groups of people and their interactions.

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Nie JHeidebrecht CZettler APearce JCunha RQuan SMansfield ETang T(2023)The Perceived Ease of Use and Perceived Usefulness of a Web-Based Interprofessional Communication and Collaboration Platform in the Hospital Setting: Interview Study With Health Care ProvidersJMIR Human Factors10.2196/3905110(e39051)Online publication date: 23-Jan-2023
https://doi.org/10.2196/39051
Nurhas IJahanbin PPawlowski JWingreen SGeisler S(2022)Patterns of Sociotechnical Design Preferences of Chatbots for Intergenerational Collaborative Innovation: A Q Methodology StudyHuman Behavior and Emerging Technologies10.1155/2022/82065032022(1-15)Online publication date: 27-Jul-2022
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Simsek Caglar PRoto VVainio T(2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
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Index Terms

Comparing collaboration and individual personas for the design and evaluation of collaboration software
1. Human-centered computing

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Published In

CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

May 2012

3276 pages

ISBN:9781450310154

DOI:10.1145/2207676

General Chair:
Joseph A. Konstan
University of Minnesota
,
Program Chairs:
Ed H. Chi
Google
,
Kristina Höök
Mobile Life at KTH

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 05 May 2012

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CHI '12

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SIGCHI

CHI '12: CHI Conference on Human Factors in Computing Systems

May 5 - 10, 2012

Texas, Austin, USA

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

View all

Nie JHeidebrecht CZettler APearce JCunha RQuan SMansfield ETang T(2023)The Perceived Ease of Use and Perceived Usefulness of a Web-Based Interprofessional Communication and Collaboration Platform in the Hospital Setting: Interview Study With Health Care ProvidersJMIR Human Factors10.2196/3905110(e39051)Online publication date: 23-Jan-2023
https://doi.org/10.2196/39051
Nurhas IJahanbin PPawlowski JWingreen SGeisler S(2022)Patterns of Sociotechnical Design Preferences of Chatbots for Intergenerational Collaborative Innovation: A Q Methodology StudyHuman Behavior and Emerging Technologies10.1155/2022/82065032022(1-15)Online publication date: 27-Jul-2022
https://doi.org/10.1155/2022/8206503
Simsek Caglar PRoto VVainio T(2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512979
Moquillaza AFalconi FAguirre JPaz F(2022)Applying Collaborative Tools for ATM Interface Design in a Remote ContextDesign, User Experience, and Usability: Design Thinking and Practice in Contemporary and Emerging Technologies10.1007/978-3-031-05906-3_16(213-228)Online publication date: 26-Jun-2022
https://dl.acm.org/doi/10.1007/978-3-031-05906-3_16
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https://doi.org/10.1007/978-3-031-02231-9_1
Jansen BSalminen JJung SGuan K(2021)Data-Driven PersonasSynthesis Lectures on Human-Centered Informatics10.2200/S01072ED1V01Y202101HCI04814:1(i-317)Online publication date: 5-Feb-2021
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MacDonald CRose EPutnam C(2021)How, Why, and with Whom Do User Experience (UX) Practitioners Communicate? Implications for HCI EducationInternational Journal of Human–Computer Interaction10.1080/10447318.2021.200205038:15(1422-1439)Online publication date: 7-Dec-2021
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Silva STeixeira A(2019)Design and Development for Individuals with ASD: Fostering Multidisciplinary Approaches Through PersonasJournal of Autism and Developmental Disorders10.1007/s10803-019-03898-149:5(2156-2172)Online publication date: 30-Jan-2019
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Collaboration personas: a new approach to designing workplace collaboration tools

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