... the competitive landscape in developed countries demonstrate the importance of identifying fa... more ... the competitive landscape in developed countries demonstrate the importance of identifying factors affecting customer ... loyalty will become a key determinant of a mobile operator's success, especially in ... The Likert scales for measuring all constructs were adapted from Fornell et ...
Abstract This study presents and tests a research model of the psychological, behavioral, and ben... more Abstract This study presents and tests a research model of the psychological, behavioral, and benefit outcomes of information literacy instruction (ILI) given to undergraduate business students. This model is based on expectation disconfirmation theory and insights garnered from a recent qualitative investigation by the research team on student learning outcomes from ILI given at three business schools in Canada. The model was tested through a web survey administered to 372 students at one of these schools. The model represents ...
International Journal of Knowledge Management, 2014
This study explores whether practitioners who hold a Ph.D. in business act as intermediaries in t... more This study explores whether practitioners who hold a Ph.D. in business act as intermediaries in the transfer of academic knowledge from academia to practice. Twenty Ph.D. graduates were interviewed, and the data were subjected to deductive content analysis. It was concluded that the previous claims that academic research does not influence decision-making of industry practitioners are not fully warranted. Graduates of doctoral business programs act as knowledge-transfer intermediaries that aggregate, summarize, communicate, and implement findings reported in academic publications. Academic journals have the potential to disseminate scholarly knowledge beyond the academic world. Demand for evidence-based knowledge in the practitioner's environment determines his or her probability of applying academic knowledge. Not all academic knowledge is perceived as useful by practitioners, and limited access to academic literature is a major impediment to the application of scholarly findin...
Purpose – The purpose of this study is to propose and test a model designed to investigate the im... more Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus. Design/methodology/approach – During the project, 9,060 employees of a large national telecommunications organization in North America provided information in two surveys six months apart. The model was tested by using the PLS (Partial Least Squares) procedure. Findings – The results found support for the proposed model, indicating that autonomy and challenging work contribute to employee satisfaction, and that employee satisfaction and information sharing relate to greater reported efficiency and customer focus. The results and their implications are discussed. Research limitations/implications – The key limitation of this project is that the suggested model was tested in only one organization in...
Purpose ‐ The purpose of this paper is two-fold: to explore the intellectual core of the knowledg... more Purpose ‐ The purpose of this paper is two-fold: to explore the intellectual core of the knowledge management (KM) academic discipline in order to test whether it exhibits signs of a reference discipline; and to analyze the theoretical and practical impact of the discipline. Design/methodology/approach ‐ The most influential articles published in the Journal of Knowledge Management were selected and their cited and citing works were scientometrically analysed. Findings ‐ The KM discipline: builds its knowledge primarily upon research reports published in the English language; successfully disseminates its knowledge in both English and non-English publications; does not exhibit a problematic self-citation behavior; uses books and practitioner journals in the development of KM theory; converts experiential knowledge into academic knowledge; is not yet a reference discipline, but is progressing well towards becoming one; exerts a somewhat limited direct impact on practice; and is not a...
International Journal of Electronic Business, 2010
Shopping bots are automated software applications that allow consumers to easily search for and c... more Shopping bots are automated software applications that allow consumers to easily search for and compare product prices from online retailers. In a previous project, researchers investigated the functionality and performance of e-commerce shopping bots. The purpose of this project is to test the temporal stability of their findings two years later. Both studies concur that no 'best' shopping bot exists,
International Journal of Electronic Business, 2007
... Alexander Serenko is an Assistant Professor of Management Information Systems in the Faculty ... more ... Alexander Serenko is an Assistant Professor of Management Information Systems in the Faculty of Business Administration, Lakehead University ... For example, Collier and Bienstock (2006) argue that product delivery has a very strong influence on customers' satisfaction and ...
... the competitive landscape in developed countries demonstrate the importance of identifying fa... more ... the competitive landscape in developed countries demonstrate the importance of identifying factors affecting customer ... loyalty will become a key determinant of a mobile operator's success, especially in ... The Likert scales for measuring all constructs were adapted from Fornell et ...
Abstract This study presents and tests a research model of the psychological, behavioral, and ben... more Abstract This study presents and tests a research model of the psychological, behavioral, and benefit outcomes of information literacy instruction (ILI) given to undergraduate business students. This model is based on expectation disconfirmation theory and insights garnered from a recent qualitative investigation by the research team on student learning outcomes from ILI given at three business schools in Canada. The model was tested through a web survey administered to 372 students at one of these schools. The model represents ...
International Journal of Knowledge Management, 2014
This study explores whether practitioners who hold a Ph.D. in business act as intermediaries in t... more This study explores whether practitioners who hold a Ph.D. in business act as intermediaries in the transfer of academic knowledge from academia to practice. Twenty Ph.D. graduates were interviewed, and the data were subjected to deductive content analysis. It was concluded that the previous claims that academic research does not influence decision-making of industry practitioners are not fully warranted. Graduates of doctoral business programs act as knowledge-transfer intermediaries that aggregate, summarize, communicate, and implement findings reported in academic publications. Academic journals have the potential to disseminate scholarly knowledge beyond the academic world. Demand for evidence-based knowledge in the practitioner's environment determines his or her probability of applying academic knowledge. Not all academic knowledge is perceived as useful by practitioners, and limited access to academic literature is a major impediment to the application of scholarly findin...
Purpose – The purpose of this study is to propose and test a model designed to investigate the im... more Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus. Design/methodology/approach – During the project, 9,060 employees of a large national telecommunications organization in North America provided information in two surveys six months apart. The model was tested by using the PLS (Partial Least Squares) procedure. Findings – The results found support for the proposed model, indicating that autonomy and challenging work contribute to employee satisfaction, and that employee satisfaction and information sharing relate to greater reported efficiency and customer focus. The results and their implications are discussed. Research limitations/implications – The key limitation of this project is that the suggested model was tested in only one organization in...
Purpose ‐ The purpose of this paper is two-fold: to explore the intellectual core of the knowledg... more Purpose ‐ The purpose of this paper is two-fold: to explore the intellectual core of the knowledge management (KM) academic discipline in order to test whether it exhibits signs of a reference discipline; and to analyze the theoretical and practical impact of the discipline. Design/methodology/approach ‐ The most influential articles published in the Journal of Knowledge Management were selected and their cited and citing works were scientometrically analysed. Findings ‐ The KM discipline: builds its knowledge primarily upon research reports published in the English language; successfully disseminates its knowledge in both English and non-English publications; does not exhibit a problematic self-citation behavior; uses books and practitioner journals in the development of KM theory; converts experiential knowledge into academic knowledge; is not yet a reference discipline, but is progressing well towards becoming one; exerts a somewhat limited direct impact on practice; and is not a...
International Journal of Electronic Business, 2010
Shopping bots are automated software applications that allow consumers to easily search for and c... more Shopping bots are automated software applications that allow consumers to easily search for and compare product prices from online retailers. In a previous project, researchers investigated the functionality and performance of e-commerce shopping bots. The purpose of this project is to test the temporal stability of their findings two years later. Both studies concur that no 'best' shopping bot exists,
International Journal of Electronic Business, 2007
... Alexander Serenko is an Assistant Professor of Management Information Systems in the Faculty ... more ... Alexander Serenko is an Assistant Professor of Management Information Systems in the Faculty of Business Administration, Lakehead University ... For example, Collier and Bienstock (2006) argue that product delivery has a very strong influence on customers' satisfaction and ...
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