Announcement
Insider Launches Agent One™:
Autonomous Agents for Superior Customer Engagement
#1 AI-native
Omnichannel Experience
and Customer Engagement Platform
The end-to-end platform with an integrated CDP to fuel journey orchestration across the widest set of channels to deliver experiences as unique as each customer – with the fastest ROI, higher efficiency, and better results.
The end-to-end platform to deliver experiences as unique as each customer – with the fastest ROI, higher efficiency, and better results
Trusted by marketing teams at 1,200+ brands,
from high-growth businesses to enterprise players
Deliver a unique experience per person, all from a single platform
Accelerate growth, unleash higher productivity, maximize ROI, and create more valuable customer relationships.
Reach customers across 12+ channels
Engage across app, SMS, email, web, and more. You won’t find this level of native channel support with any other vendor.
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You are in good company
“We needed a solution that would help us implement segmentation scenarios and deliver personalization at scale in order to boost engagement and drive conversions. Insider has helped us generate more than 26% increase in AOV within one month.”
Sam Hau
eCommerce Manager
259%
increase in AOV
13%
increase in conversion rate
50.3%
increase in mobile conversion rate
“We’ve managed to achieve 6X ROI from the [platform] already. Insider has become so much more than a technology partner for us. They own our growth targets like their own and always share best practices and industry know-how..."
Group Head of Digital Marketing and eCommerce
6X
Return on Investment (ROI)
159%
increase in conversions with Cart Reminders
64%
increase in lead gen with Segmentation
“I would absolutely recommend Insider. They are a great partner to work with. We work in a very agile environment and they are super responsive, always next to us with anything that we need, especially in peak times where we need quick solutions.”
Alejandra Salazar
Ecommerce Content Manager
30X
Return on Investment (ROI) in 12 weeks
4.6%
uplift in conversion rate
45%
increase in lead capture rate
"We’ve seen more and more conversions that translate into showroom visits and test drive requests, which has led to more sales."
Alaa Tarawneh
Digital Marketing Manager
12X
Return on Investment (ROI)
150%
increase in lead collection
35%
increase in conversion
“The partnership has exceeded even our most ambitious expectations. Last year we observed 72X ROI. We are so happy. With Insider, we finally have a unified view of each customer. We can identify previously unknown visitors, track their behavior and personalize their experience accordingly. We have seen exceptional results."
CRM Manager
72X
Return on Investment (ROI) in 12 months
5
channels activated
25%
uplift in customer lifetime value
One platform, infinite
customer experiences
We’re on a mission to empower marketers to drive growth and revenue, by delivering seamless customer experiences that are as unique as each customer.
Impactful customer journeys on the channels they use most
Connect data across 12+ channels to build a 360-degree view of your customers and deliver campaigns that inspire action.
Introducing Agent One™
Introducing Agent One™
Autonomous agents for superior customer engagement
Autonomous agents for superior customer engagement
Agent One™ brings together purpose-built AI experts (aka agents) to help you deliver superior customer engagement through emotionally resonant conversations and autonomous decision-making.
Meet our agents
Loved by brands, recognized by analysts ❤️
Insider tops G2's Spring’25 reports as the #1 Leader across 10 categories
Insider tops the charts as the #1 Leader in Personalization Software, Customer Data Platforms (CDP), Mobile Marketing, SMS Marketing, WhatsApp Marketing, E-commerce Search, Customer Journey Analytics, Marketing Automation, and more. We’re also named the #6 Best Software Product in the world.
Learn more
Insider named a Leader in the 2023 Gartner® Magic Quadrant™ for Personalization Engines
Insider’s AI-powered personalization capabilities make it the #1 choice for marketers worldwide. We received the highest scores for all three personalization use cases; Marketing (3.99/5.0), Digital Commerce (4.11/5.0), and Services and Support (3.94/5.0).
Read the full report
Insider recognized as a Leader in The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms) Q3, 2021
Insider achieved a perfect 5.0/5.0 rating across 16 Forrester Wave criteria, including personalization, platform architecture, innovation strategy, predictive analytics, and machine learning, with the highest score in the campaign orchestration category.
Read the full report
Insider named a leader in the IDC MarketScape for Worldwide Omnichannel Marketing Platforms 2023
Read the report to learn more about why recognized Insider as a disruptor “at or above technical parity with the conventional solutions” and highlighted our extensive breadth of channels, personalization, and AI/ML.
Access the report
"With Insider, our email marketing process has been greatly simplified, and it is this, along with the admirable tech support, that makes them a great choice for us at LEGO."
"I would definitely recommend Insider to any brand. Insider has a unique ability to connect channels to deliver a single customer journey, where we can better manage and communicate with individual customers."
"With Insider's platform and customer support team, we have achieved 12x ROI. Using Smart Recommender, we now provide the relevancy our product recommendations. With Web Push, we are able to drive great traffic into our website, making it one of our top traffic sources."
"Insider's team of Growth Consultants have helped us with the detection, creation, and evolution of campaigns we've performed the integration. It offers an array of predictive templates that not only saves time and effort but also allows us to run a number of campaigns simultaneously."
Integration hub
Break down silos and unlock the potential of your tech stack by
integrating data from 100+ data sources. Onboard new data sources in a few clicks.
