This study challenges assumptions regarding the value and necessity of frequent face-to-face work... more This study challenges assumptions regarding the value and necessity of frequent face-to-face workplace interaction by building upon a theoretical framework for the consequences of telecommuting. Using a multiple mediation approach and path analysis, the study examines the extent to which telework affects job satisfaction through the experiences of work-life conflict, stress due to meetings and interruptions, perceived organizational politics, and information exchange. Results reveal that high-intensity teleworkers (n89) are more satisfied than office-based employees (n103) and achieve significant benefits from their work arrangement, with work-life conflict most influential toward job satisfaction. The path model reveals more complex indirect paths linking telework and job satisfaction.
Scholars emphasize the importance of rich communication media for the development of teleworkers’... more Scholars emphasize the importance of rich communication media for the development of teleworkers’ organizational identification, but tests of these relationships have produced inconsistent results. The connectivity paradox helps explain these findings. The paradox suggests that teleworkers’ connectivity to others through communication media facilitates remote work by affording greater social presence, while also negating the benefits of telework by enabling stressful interruptions. These outcomes of connectivity may benefit and detract from identification. We propose a model linking the core features of the connectivity paradox to organizational identification. Teleworkers and office workers were surveyed, and a multigroup path analysis was utilized. Results indicate that connectivity increases stress from interruptions and indirectly diminishes teleworkers’ identification.
Building on boundary theory, this chapter analyzes the open-ended responses of home-based telewor... more Building on boundary theory, this chapter analyzes the open-ended responses of home-based teleworkers (N = 146) to identify the temporal and spatial strategies used by teleworkers to manage the boundary between work and home domains, and the expectation-setting strategies teleworkers use to uphold this boundary with family and work contacts. Teleworkers used temporal routines and physical space to segment work from home domains, but also maintained a degree of permeability between work and home domains in order to preserve the flexible benefits of their work arrangement. Teleworkers employed direct and indirect strategies with their families and colleagues to manage the work-home boundary. Relationships between boundary management choices, demographic variables, work-life conflict, and life-work conflict are also examined.
Based on boundary theory, this study analysed the cues and
rituals home-based teleworkers use to ... more Based on boundary theory, this study analysed the cues and rituals home-based teleworkers use to facilitate transitions between work and home roles. Qualitative findings revealed that teleworkers primarily engage in strategies aimed at segmenting work from home roles, although some utilise cues to integrate work and home. Teleworkers used time, space, technology and communication as cues to aid role transitions and manage the work–home boundary. Overall, teleworkers appeared to grapple with the tension between the desire for flexibility and the need for structure, and use cues and rites of passage in order to facilitate this balance. Female teleworkers were more likely to use segmenting cues relative to male teleworkers. Teleworkers with children living in the home were less likely to integrate work and home roles. Extensive teleworkers used space more frequently than less extensive teleworkers, but otherwise, both groups reported similar use of cues.
The process through which customers resolve uncertainty regarding their participative role in ser... more The process through which customers resolve uncertainty regarding their participative role in service transactions may be similar to the process that organizational newcomers experience as they gain role clarity and assimilate into organizations. This study applies organizational socialization literature to examine customer socialization, information seeking, role clarity, and service outcomes. Results (N = 328) indicate that (a) customers’ perceived social costs have a stronger association with information seeking than does felt need for information, (b) overt and indirect information seeking is related to role clarity, and (c) role clarity mediates relationships between overt and third-party information seeking tactics and service outcomes. The report concludes with discussion of the benefits of applying organizational socialization frameworks to service contexts.
Purpose – Linkages between downsizing, job insecurity, and negative employee outcomes have been
e... more Purpose – Linkages between downsizing, job insecurity, and negative employee outcomes have been established, but little is known about the impact they have on interns who observe them. This article aims to examine the relationship between interns’ exposure to downsizing and job insecurity and their ongoing workplace perceptions and expectations. Design/methodology/approach – Two studies analyze the negative workplace experiences that influence interns’ vocational socialization and pre-employment schemata. Study 1 surveyed 96 students interning in the United States and Australia, and Study 2 surveyed 100 interns in the United States. Linear regressions were used to test hypotheses. Findings – Study 1 reveals that interns at organizations with low employee morale, previous downsizing, and job insecurity are pessimistic about the organization in which they interned and the typical organizational culture. Study 2 indicates that interns exposed to job insecurity expect less trust and support in future employment relationships. Research limitations/implications – Data were collected using self-report surveys, and may also reflect a uniquely American perspective. Future research should be conducted in additional locations, utilizing a longitudinal approach and various data collection methods. Originality/value – These studies provide insight into the influence negative internship experiences may have on interns’ future workplace and job expectations.
Economic insecurity has had a major impact on employees; however, much less is known about its re... more Economic insecurity has had a major impact on employees; however, much less is known about its relationship to the expectations of individuals as they prepare to enter into the full-time professional workplace. This study focuses on the relationships between negative workplace information and the emotional support communicated by social networks and the development of undergraduates' pre-employment schema. Findings indicate that the emotional support undergraduates receive from parents and friends is more strongly related to their workplace expectations than is the specific information they receive regarding downsizing, the faltering economy, and job insecurity. Study results contribute uniquely to the socialization literature by confirming the crucial role of friends as sources of information and emotional support during later stages of the anticipatory socialization process.
This study challenges assumptions regarding the value and necessity of frequent face-to-face work... more This study challenges assumptions regarding the value and necessity of frequent face-to-face workplace interaction by building upon a theoretical framework for the consequences of telecommuting. Using a multiple mediation approach and path analysis, the study examines the extent to which telework affects job satisfaction through the experiences of work-life conflict, stress due to meetings and interruptions, perceived organizational politics, and information exchange. Results reveal that high-intensity teleworkers (n89) are more satisfied than office-based employees (n103) and achieve significant benefits from their work arrangement, with work-life conflict most influential toward job satisfaction. The path model reveals more complex indirect paths linking telework and job satisfaction.
Scholars emphasize the importance of rich communication media for the development of teleworkers’... more Scholars emphasize the importance of rich communication media for the development of teleworkers’ organizational identification, but tests of these relationships have produced inconsistent results. The connectivity paradox helps explain these findings. The paradox suggests that teleworkers’ connectivity to others through communication media facilitates remote work by affording greater social presence, while also negating the benefits of telework by enabling stressful interruptions. These outcomes of connectivity may benefit and detract from identification. We propose a model linking the core features of the connectivity paradox to organizational identification. Teleworkers and office workers were surveyed, and a multigroup path analysis was utilized. Results indicate that connectivity increases stress from interruptions and indirectly diminishes teleworkers’ identification.
Building on boundary theory, this chapter analyzes the open-ended responses of home-based telewor... more Building on boundary theory, this chapter analyzes the open-ended responses of home-based teleworkers (N = 146) to identify the temporal and spatial strategies used by teleworkers to manage the boundary between work and home domains, and the expectation-setting strategies teleworkers use to uphold this boundary with family and work contacts. Teleworkers used temporal routines and physical space to segment work from home domains, but also maintained a degree of permeability between work and home domains in order to preserve the flexible benefits of their work arrangement. Teleworkers employed direct and indirect strategies with their families and colleagues to manage the work-home boundary. Relationships between boundary management choices, demographic variables, work-life conflict, and life-work conflict are also examined.
Based on boundary theory, this study analysed the cues and
rituals home-based teleworkers use to ... more Based on boundary theory, this study analysed the cues and rituals home-based teleworkers use to facilitate transitions between work and home roles. Qualitative findings revealed that teleworkers primarily engage in strategies aimed at segmenting work from home roles, although some utilise cues to integrate work and home. Teleworkers used time, space, technology and communication as cues to aid role transitions and manage the work–home boundary. Overall, teleworkers appeared to grapple with the tension between the desire for flexibility and the need for structure, and use cues and rites of passage in order to facilitate this balance. Female teleworkers were more likely to use segmenting cues relative to male teleworkers. Teleworkers with children living in the home were less likely to integrate work and home roles. Extensive teleworkers used space more frequently than less extensive teleworkers, but otherwise, both groups reported similar use of cues.
The process through which customers resolve uncertainty regarding their participative role in ser... more The process through which customers resolve uncertainty regarding their participative role in service transactions may be similar to the process that organizational newcomers experience as they gain role clarity and assimilate into organizations. This study applies organizational socialization literature to examine customer socialization, information seeking, role clarity, and service outcomes. Results (N = 328) indicate that (a) customers’ perceived social costs have a stronger association with information seeking than does felt need for information, (b) overt and indirect information seeking is related to role clarity, and (c) role clarity mediates relationships between overt and third-party information seeking tactics and service outcomes. The report concludes with discussion of the benefits of applying organizational socialization frameworks to service contexts.
Purpose – Linkages between downsizing, job insecurity, and negative employee outcomes have been
e... more Purpose – Linkages between downsizing, job insecurity, and negative employee outcomes have been established, but little is known about the impact they have on interns who observe them. This article aims to examine the relationship between interns’ exposure to downsizing and job insecurity and their ongoing workplace perceptions and expectations. Design/methodology/approach – Two studies analyze the negative workplace experiences that influence interns’ vocational socialization and pre-employment schemata. Study 1 surveyed 96 students interning in the United States and Australia, and Study 2 surveyed 100 interns in the United States. Linear regressions were used to test hypotheses. Findings – Study 1 reveals that interns at organizations with low employee morale, previous downsizing, and job insecurity are pessimistic about the organization in which they interned and the typical organizational culture. Study 2 indicates that interns exposed to job insecurity expect less trust and support in future employment relationships. Research limitations/implications – Data were collected using self-report surveys, and may also reflect a uniquely American perspective. Future research should be conducted in additional locations, utilizing a longitudinal approach and various data collection methods. Originality/value – These studies provide insight into the influence negative internship experiences may have on interns’ future workplace and job expectations.
Economic insecurity has had a major impact on employees; however, much less is known about its re... more Economic insecurity has had a major impact on employees; however, much less is known about its relationship to the expectations of individuals as they prepare to enter into the full-time professional workplace. This study focuses on the relationships between negative workplace information and the emotional support communicated by social networks and the development of undergraduates' pre-employment schema. Findings indicate that the emotional support undergraduates receive from parents and friends is more strongly related to their workplace expectations than is the specific information they receive regarding downsizing, the faltering economy, and job insecurity. Study results contribute uniquely to the socialization literature by confirming the crucial role of friends as sources of information and emotional support during later stages of the anticipatory socialization process.
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inconsistent results. The connectivity paradox helps explain these findings. The paradox suggests that teleworkers’ connectivity to others through communication media facilitates remote work by affording greater social presence, while also negating the benefits of telework by enabling stressful interruptions. These outcomes of connectivity may benefit and detract from identification. We propose a model linking the core features of the connectivity paradox to organizational identification. Teleworkers and office workers
were surveyed, and a multigroup path analysis was utilized. Results indicate that connectivity increases stress from interruptions and indirectly diminishes teleworkers’
identification.
rituals home-based teleworkers use to facilitate transitions
between work and home roles. Qualitative findings revealed
that teleworkers primarily engage in strategies aimed at segmenting work from home roles, although some utilise cues to integrate work and home. Teleworkers used time, space, technology and communication as cues to aid role transitions
and manage the work–home boundary. Overall, teleworkers
appeared to grapple with the tension between the desire for
flexibility and the need for structure, and use cues and rites of passage in order to facilitate this balance. Female teleworkers were more likely to use segmenting cues relative to male teleworkers. Teleworkers with children living in the home were less likely to integrate work and home roles. Extensive teleworkers used space more frequently than less extensive teleworkers, but otherwise, both groups reported similar use of cues.
literature to examine customer socialization, information seeking, role clarity, and service outcomes. Results (N = 328) indicate that (a) customers’ perceived social costs have a stronger association with information seeking than does felt need for information, (b) overt and indirect information
seeking is related to role clarity, and (c) role clarity mediates relationships between overt and third-party information seeking tactics and service outcomes. The report concludes with discussion of the benefits of applying organizational socialization frameworks to service contexts.
established, but little is known about the impact they have on interns who observe them. This article
aims to examine the relationship between interns’ exposure to downsizing and job insecurity and their
ongoing workplace perceptions and expectations.
Design/methodology/approach – Two studies analyze the negative workplace experiences
that influence interns’ vocational socialization and pre-employment schemata. Study 1 surveyed
96 students interning in the United States and Australia, and Study 2 surveyed 100 interns in the
United States. Linear regressions were used to test hypotheses.
Findings – Study 1 reveals that interns at organizations with low employee morale, previous
downsizing, and job insecurity are pessimistic about the organization in which they interned and the
typical organizational culture. Study 2 indicates that interns exposed to job insecurity expect less trust
and support in future employment relationships.
Research limitations/implications – Data were collected using self-report surveys, and may also
reflect a uniquely American perspective. Future research should be conducted in additional locations,
utilizing a longitudinal approach and various data collection methods.
Originality/value – These studies provide insight into the influence negative internship experiences
may have on interns’ future workplace and job expectations.
inconsistent results. The connectivity paradox helps explain these findings. The paradox suggests that teleworkers’ connectivity to others through communication media facilitates remote work by affording greater social presence, while also negating the benefits of telework by enabling stressful interruptions. These outcomes of connectivity may benefit and detract from identification. We propose a model linking the core features of the connectivity paradox to organizational identification. Teleworkers and office workers
were surveyed, and a multigroup path analysis was utilized. Results indicate that connectivity increases stress from interruptions and indirectly diminishes teleworkers’
identification.
rituals home-based teleworkers use to facilitate transitions
between work and home roles. Qualitative findings revealed
that teleworkers primarily engage in strategies aimed at segmenting work from home roles, although some utilise cues to integrate work and home. Teleworkers used time, space, technology and communication as cues to aid role transitions
and manage the work–home boundary. Overall, teleworkers
appeared to grapple with the tension between the desire for
flexibility and the need for structure, and use cues and rites of passage in order to facilitate this balance. Female teleworkers were more likely to use segmenting cues relative to male teleworkers. Teleworkers with children living in the home were less likely to integrate work and home roles. Extensive teleworkers used space more frequently than less extensive teleworkers, but otherwise, both groups reported similar use of cues.
literature to examine customer socialization, information seeking, role clarity, and service outcomes. Results (N = 328) indicate that (a) customers’ perceived social costs have a stronger association with information seeking than does felt need for information, (b) overt and indirect information
seeking is related to role clarity, and (c) role clarity mediates relationships between overt and third-party information seeking tactics and service outcomes. The report concludes with discussion of the benefits of applying organizational socialization frameworks to service contexts.
established, but little is known about the impact they have on interns who observe them. This article
aims to examine the relationship between interns’ exposure to downsizing and job insecurity and their
ongoing workplace perceptions and expectations.
Design/methodology/approach – Two studies analyze the negative workplace experiences
that influence interns’ vocational socialization and pre-employment schemata. Study 1 surveyed
96 students interning in the United States and Australia, and Study 2 surveyed 100 interns in the
United States. Linear regressions were used to test hypotheses.
Findings – Study 1 reveals that interns at organizations with low employee morale, previous
downsizing, and job insecurity are pessimistic about the organization in which they interned and the
typical organizational culture. Study 2 indicates that interns exposed to job insecurity expect less trust
and support in future employment relationships.
Research limitations/implications – Data were collected using self-report surveys, and may also
reflect a uniquely American perspective. Future research should be conducted in additional locations,
utilizing a longitudinal approach and various data collection methods.
Originality/value – These studies provide insight into the influence negative internship experiences
may have on interns’ future workplace and job expectations.