Handbook of Measurement in Science and Engineering, 2012
The goal of this Chapter is to provide an overview of the purpose and content of PM systems, as w... more The goal of this Chapter is to provide an overview of the purpose and content of PM systems, as well as to provide high-level guidelines for their design, implementation, and use. Several types of organizational functions are supported through the PDSA cycle of decision-making using the PM system. All the key components of a performance measurement system have been discussed comprehensively. The improvement system assessment tool (ISAT) has been found to be useful in guiding organizations through the process of auditing their PM systems to identify strengths and opportunities for improvement. Keywords: measurement system development process; metrics development matrix; nominal group technique; performance measurement; target organizational system
Purpose The purpose of this research is to examine the factors that influence the design of perfo... more Purpose The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public administration and explore inter-relationships among these factors. Design/methodology/approach Findings resulted through the identification of design factors from the paper portfolio of a previous systematic literature review on this topic and the construction of a factor co-occurrence network for the identified factors. Findings The methodology helped to determine the relationships among factors and show how these factors influence PMSs in NPOs and public administration. It also helped to demonstrate how PMSs in these organizations are different from PMSs in traditional companies because of the impact of the factors on the complexity and dynamics of NPOs and public administration. The findings and discussion contribute to the performance measurement literature on NPOs and public administration by presenting...
International Journal of Productivity and Performance Management
Purpose In the performance measurement and management research field, the applicability of perfor... more Purpose In the performance measurement and management research field, the applicability of performance measurement systems (PMS) in nonprofit organizations (NPOs) and public administration has been considered a challenge. The diversity of these organizations makes it difficult to define proper terminology and organizational characteristics. PMS evolution has not yet been able to capture all performance dimensions of a public administration and, especially for NPO considering its dynamic and multiple goals. The purpose of this paper is to provide a conceptual framework that identifies and classifies the factors that influence the design of PMSs in NPOs and public administration. Design/methodology/approach The study was developed through a systematic literature review (SLR). A set of 29 papers were intensely studied, and the results provide a multi-disciplinary and holistic set of factors. Findings A set of ten factors that influence the design of PMSs in NPO and public administratio...
International Journal of Health Care Quality Assurance
Purpose The purpose of this paper is to describe the current research on hospital continuous impr... more Purpose The purpose of this paper is to describe the current research on hospital continuous improvement projects (CIPs) from an author characteristics’ perspective. This work addresses the following questions: who are the predominant research authors in hospital CIPs? To what extent are the research communities collaborating in distinct research groups? How internationalized has hospital CIPs research become with respect to author location? Design/methodology/approach A systematic literature review was conducted, identifying 302 academic publications related to hospital CIPs. Publications were analyzed using: author, quantity, diversity, collaboration, and impact. Findings Hospital CIPs are increasingly attracting new scholars each year. Based on the authors’ analysis, authors publishing in this area can be described as a relatively new international community given the countries represented. Originality/value This paper describes the current hospital CIP research by assessing auth...
PICMET '01. Portland International Conference on Management of Engineering and Technology. Proceedings Vol.1: Book of Summaries (IEEE Cat. No.01CH37199), 2000
The transformation methodology (TransMeth) presented in this paper has evolved over numerous year... more The transformation methodology (TransMeth) presented in this paper has evolved over numerous years, with contributions to its development and application from a variety of backgrounds, disciplines, organizations and universities. While the TransMeth has components similar to strategic planning and general organizational transformation processes, it has evolved from a more narrowly-focused strategic planning process to a methodology for transformation integrating various
Value stream mapping is prescribed as part of the lean production portfolio of tools and has been... more Value stream mapping is prescribed as part of the lean production portfolio of tools and has been applied in a variety of industries. This paper describes an application of value stream mapping, enhanced by simulation, to a dedicated product line in an engineer-to-order ...
ABSTRACT This article describes the application of an enterprise engineering approach to analyze ... more ABSTRACT This article describes the application of an enterprise engineering approach to analyze and redesign a design change process in an engineer-to-order manufacturing plant. Contributions of this article include the development of a framework for enterprise engineering, with an emphasis on the design phase; exploration of business process modeling and the adopted modeling language; and the application of the design steps of the enterprise engineering approach, including process modeling to an actual engineering change order process. In particular, the extended Event-driven Process Chain (eEPC) method was used to create a multidimensional process representation including function, data, organization, and output components. Results of the case application demonstrate the applicability of enterprise engineering and process-modeling activities to non-routine, knowledge-based work.
Innovation in Technology Management. The Key to Global Leadership. PICMET '97, 2000
ABSTRACT The use of teams of many types as an organizational strategy has dramatically increased ... more ABSTRACT The use of teams of many types as an organizational strategy has dramatically increased and frequently these teams include engineers and other technical professionals. The increasing use of teams furthers the need for increasing collective understanding about team effectiveness. This paper presents a methodology for team-level research and results from a study to identify those team characteristics most related to effectiveness
ABSTRACT This article describes an integrated and structured organizational assessment approach u... more ABSTRACT This article describes an integrated and structured organizational assessment approach using multiple tools to collect qualitative and quantitative data from organization members. The purpose of the assessment is to create a clear and shared view within an organization of “where are now” to serve as critical input for determining how to reach a desired future state. This assessment approach has evolved over several applications in different organizations, and an application within an engineer-to-order slip ring manufacturing plant is described. Key results from this application are described. The plant leadership team used the results as a foundation for change. The implications for others using a similar assessment approach and directions for future research are discussed.
Handbook of Measurement in Science and Engineering, 2012
The goal of this Chapter is to provide an overview of the purpose and content of PM systems, as w... more The goal of this Chapter is to provide an overview of the purpose and content of PM systems, as well as to provide high-level guidelines for their design, implementation, and use. Several types of organizational functions are supported through the PDSA cycle of decision-making using the PM system. All the key components of a performance measurement system have been discussed comprehensively. The improvement system assessment tool (ISAT) has been found to be useful in guiding organizations through the process of auditing their PM systems to identify strengths and opportunities for improvement. Keywords: measurement system development process; metrics development matrix; nominal group technique; performance measurement; target organizational system
Purpose The purpose of this research is to examine the factors that influence the design of perfo... more Purpose The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public administration and explore inter-relationships among these factors. Design/methodology/approach Findings resulted through the identification of design factors from the paper portfolio of a previous systematic literature review on this topic and the construction of a factor co-occurrence network for the identified factors. Findings The methodology helped to determine the relationships among factors and show how these factors influence PMSs in NPOs and public administration. It also helped to demonstrate how PMSs in these organizations are different from PMSs in traditional companies because of the impact of the factors on the complexity and dynamics of NPOs and public administration. The findings and discussion contribute to the performance measurement literature on NPOs and public administration by presenting...
International Journal of Productivity and Performance Management
Purpose In the performance measurement and management research field, the applicability of perfor... more Purpose In the performance measurement and management research field, the applicability of performance measurement systems (PMS) in nonprofit organizations (NPOs) and public administration has been considered a challenge. The diversity of these organizations makes it difficult to define proper terminology and organizational characteristics. PMS evolution has not yet been able to capture all performance dimensions of a public administration and, especially for NPO considering its dynamic and multiple goals. The purpose of this paper is to provide a conceptual framework that identifies and classifies the factors that influence the design of PMSs in NPOs and public administration. Design/methodology/approach The study was developed through a systematic literature review (SLR). A set of 29 papers were intensely studied, and the results provide a multi-disciplinary and holistic set of factors. Findings A set of ten factors that influence the design of PMSs in NPO and public administratio...
International Journal of Health Care Quality Assurance
Purpose The purpose of this paper is to describe the current research on hospital continuous impr... more Purpose The purpose of this paper is to describe the current research on hospital continuous improvement projects (CIPs) from an author characteristics’ perspective. This work addresses the following questions: who are the predominant research authors in hospital CIPs? To what extent are the research communities collaborating in distinct research groups? How internationalized has hospital CIPs research become with respect to author location? Design/methodology/approach A systematic literature review was conducted, identifying 302 academic publications related to hospital CIPs. Publications were analyzed using: author, quantity, diversity, collaboration, and impact. Findings Hospital CIPs are increasingly attracting new scholars each year. Based on the authors’ analysis, authors publishing in this area can be described as a relatively new international community given the countries represented. Originality/value This paper describes the current hospital CIP research by assessing auth...
PICMET '01. Portland International Conference on Management of Engineering and Technology. Proceedings Vol.1: Book of Summaries (IEEE Cat. No.01CH37199), 2000
The transformation methodology (TransMeth) presented in this paper has evolved over numerous year... more The transformation methodology (TransMeth) presented in this paper has evolved over numerous years, with contributions to its development and application from a variety of backgrounds, disciplines, organizations and universities. While the TransMeth has components similar to strategic planning and general organizational transformation processes, it has evolved from a more narrowly-focused strategic planning process to a methodology for transformation integrating various
Value stream mapping is prescribed as part of the lean production portfolio of tools and has been... more Value stream mapping is prescribed as part of the lean production portfolio of tools and has been applied in a variety of industries. This paper describes an application of value stream mapping, enhanced by simulation, to a dedicated product line in an engineer-to-order ...
ABSTRACT This article describes the application of an enterprise engineering approach to analyze ... more ABSTRACT This article describes the application of an enterprise engineering approach to analyze and redesign a design change process in an engineer-to-order manufacturing plant. Contributions of this article include the development of a framework for enterprise engineering, with an emphasis on the design phase; exploration of business process modeling and the adopted modeling language; and the application of the design steps of the enterprise engineering approach, including process modeling to an actual engineering change order process. In particular, the extended Event-driven Process Chain (eEPC) method was used to create a multidimensional process representation including function, data, organization, and output components. Results of the case application demonstrate the applicability of enterprise engineering and process-modeling activities to non-routine, knowledge-based work.
Innovation in Technology Management. The Key to Global Leadership. PICMET '97, 2000
ABSTRACT The use of teams of many types as an organizational strategy has dramatically increased ... more ABSTRACT The use of teams of many types as an organizational strategy has dramatically increased and frequently these teams include engineers and other technical professionals. The increasing use of teams furthers the need for increasing collective understanding about team effectiveness. This paper presents a methodology for team-level research and results from a study to identify those team characteristics most related to effectiveness
ABSTRACT This article describes an integrated and structured organizational assessment approach u... more ABSTRACT This article describes an integrated and structured organizational assessment approach using multiple tools to collect qualitative and quantitative data from organization members. The purpose of the assessment is to create a clear and shared view within an organization of “where are now” to serve as critical input for determining how to reach a desired future state. This assessment approach has evolved over several applications in different organizations, and an application within an engineer-to-order slip ring manufacturing plant is described. Key results from this application are described. The plant leadership team used the results as a foundation for change. The implications for others using a similar assessment approach and directions for future research are discussed.
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