Implementing feedback literacy practices
through self-sssessment and peer feedback
A language socialization perspective
Behnam Soltani and Lawrence Jun Zhang
Singapore Institute of Technology | University of Auckland
This paper draws on language socialization theory and uses narrative
frames and interview to investigate an international student’s socialization
into feedback literacy practices in an EAP classroom. The analysis of
findings shows that using a narrative frame methodology is an effective
assessment tool that helps students assess and reflect on their own learning
because they help students develop an ability to: (1) learn to judge their own
and their peers’ performance and develop evaluative judgment, (2) socialize
themselves and be socialized into literacy norms of their academic context,
and (3) follow up their own learning trajectories and learning to learn by
reflecting on their current and possible future performance in familiar and
unfamiliar work and life contexts. The study concludes that socialization
into feedback practices becomes significant when the linguistic, literate, and
cultural practices of students are recognized as resources and assets in their
classroom community.
Keywords: language socialization, feedback literacy practices, selfassessment, peer feedback, narrative frames
1.
Introduction
In recent years, education has witnessed a shift from what teachers do to what
students need so that students have the means to perform well not only in their
immediate environments but also in their future interactions (Yan & Boud, 2021).
Part of this shift has been a focus on enhancing students’ learning through feedback literacy. Students develop their feedback literacy through appreciating feedback, processing it, making judgments in sophisticated ways, and acting in
response to the feedback (Carless and Boud, 2018; Molloy et al., 2020; Zhang,
Zhang, Parr, & Biebricher, 2022). Similarly, the educational outcomes and the
https://doi.org/./aral..sol | Published online: March
Australian Review of Applied Linguistics ISSN - | E‑ISSN -
© John Benjamins Publishing Company
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Behnam Soltani and Lawrence Jun Zhang
products have been questioned so much that they not only provide learners with
capabilities to cope with the expectations in their here and now contexts but also
account for their future familiar and unfamiliar engagements. Education comes
increasingly to be judged on what addresses the needs of the present moment and
what effective learning mechanisms are required for the changing world of the
future.
To equip students with knowledge, skills, and expertise to be better prepared
for future life is a great undertaking. If the educational outcomes are to be future
oriented, certainly a set of pre-determined questions which test the content of
certain material discussed in courses would not equip students with their future
study and work lives. Thus, this brings to the fore the question of what could be
done in terms of assessment to address not only the needs of the learners in their
immediate learning environments but also the one that encompasses the possible needs of the learners in their future. Using a narrative methodology, this study
intends to capture students’ feedback literacy practices on their own learning
process in the context of an EAP program while they mutually engage in interactions to self-assess their own learning through socialization in the local practices
of the academic social space (Ishii & Soltani, 2021; Soltani & Tran, 2023).
2.
Theoretical framework
2.1 Language socialization
Language socialization is a process wherein the newcomers (i.e., novices) to a
community learn to use language and socialize themselves or to be socialized into
the practices by the more expert members of the community and the local meaning associated with those practices (Anderson, 2021; Soltani, 2016, Kinginger,
2017). Socialization and becoming competent in practices of the dominant community occur in two modes one being through language and the other to use language (Kulick & Schieffelin, 2004, p. 350). Poole (1994, p. 594) contends that “the
use of language to encode and create cultural meaning” is referred to as socialization to use language. Ochs (1988) points out that “understandings of the social
organization of everyday life, cultural ideologies, moral values, beliefs and structures of knowledge and interpretation are to a large extent acquired through the
medium of language” (p. 14). Caregivers’ giving children interactional sequences
to say “thank you” is an example of how language socialization facilitates language
development in children (Poole, 1994). Language socialization examines the significant role of peers as socializing agents, and the coordinated social activity in
this process (Chaparro, 2023; Soltani & Zhang, 2021).
Implementing feedback literacy practices through self-assessment and peer feedback
Prior research has studied language learning through a language socialization
perspective (Friedman, 2023; Soltani et al., 2022). Language socialization is not a
one way street whose goal is to “eradicate the linguistic, literate, and cultural practices many students of color brought from their homes and communities and to
replace them with what were viewed as superior practices” (Paris, 2012, p. 93). But
rather, it is a multi-faceted process (Soltani, 2021a; Soltani, 2021b; Soltani & Loret,
2018; Soltani & Tran, 2021) that is rooted in a culturally sustaining pedagogy
(Paris & Alim, 2017), wherein the students’ linguistic and cultural dexterity and
plurality are regarded as necessary for success and access in our changing world.
Language socialization research has considered the role of feedback as essential.
Reporting on the language socialization of an international student in EAP and
mainstream courses, Soltani and Tran (2023) stressed that giving feedback is a
social practice that is closely tied to the wider sociocultural norms that underpin the educational social spaces. Anderson (2021) stated that written feedback
is a form of social practice that plays a formative role in students’ socialization
and shapes their academic identities and (in)access to desired discourse practices
in their relevant disciplines. In their process of language socialization, students’
enactment of feedback seeking is impacted not only by their goals (for example,
academic writing goals) but also by the kinds of social and cultural resources in
which they have invested before and during their studies (Sung, 2023).
2.2 Feedback literacy, self-assessment, and peer feedback
Sutton (2012, p. 31) defined feedback literacy as “the ability to read, interpret and
use written feedback”. Drawing on Sutton (2012), Carless and Boud (2018) defined
student feedback literacy as the understandings, capacities and dispositions that
students need in order to understand information and use it to improve their
work or their learning strategies. They further reiterated that student feedback literacy consists of four aspects of (a) understanding feedback, (b) how feedback
can be managed, (c) the dispositions and capacity to use feedback productively,
and (d) understanding the roles of students and teachers in the feedback process.
Students who develop feedback literacy look at feedback as an active process, analyze the information in feedback, make sophisticated judgments, and take appropriate action to respond to the feedback (Carless and Boud, 2018; Malecka et al.,
2020; Molloy et al., 2020).
Students’ abilities to do this effectively rely on their feedback literacy, the
understandings, capacities and dispositions needed to make the most of feedback
opportunities (Carless and Boud, 2018). Following these strands of thinking, we
can define feedback for the purposes in this study as an interactive process in
which students make sense of a variety of inputs and use them to enhance their
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work or feedback literacy. Students’ feedback literacy depends on teacher feedback literacy, i.e., the ability to design feedback processes in a dialogic manner
where teachers and students interact to give and receive feedback in a trusting
environment (Carless, 2012) so that students could relate to and use feedback,
process and analyze the interpersonal aspects of giving and receiving feedback,
and manage other pragmatic compromises, for example, the associated workload,
and other constraints (Carless & Winstone, 2020; Tai et al., 2017; Tai et al., 2023).
Student feedback literacy is closely connected to peer assessment and selfassessment. Peer assessment that is “activating students as instructional resources
for one another” and self-assessment that is “activating students as the owners of
their own learning” might be either formative or summative in nature (Bennett,
2011, p. 8). Self-assessment and peer-feedback are important in enhancing students’ academic socialization by raising the awareness and motivation of students,
for example, through developing academic skills and language learning strategies
(Belachew et al., 2015).
Boud (1995) contends that self-assessment is the act of judging one’s abilities
and making decisions accordingly about the next step. One could self-assess one’s
abilities through asking questions like ‘How am I doing?’, ‘Is this enough?’, ‘Is this
right?’, ‘How can I tell?’, ‘Should I go further?’ (Boud, 1995, p. 1). Answering the
above questions enables the learners to go beyond meeting the requirements of
the disciplinary knowledge, which could lead to sustainable assessment. Sustainable assessment focuses its attention on what the learners could do in real life situations with the capabilities thus learned through their learning journey. The goal
of self-assessment is for the learners to self-regulate and take ownership of their
own learning (Brown & Harris, 2013; Yan & Brown, 2017).
Feedback plays an important role in students’ development of their academic
literacies. What effective feedback means and the role it plays should be understood within the context it is given (Carless & Winstone, 2023; Zhang & Cheng,
2021). In traditional classrooms, the teacher is usually the person with the
required institutional powers to offer feedback to students. The students, in turn,
would receive that feedback and usually had no power to respond to the teacher
or question the teacher as why they had thought about students’ performance in
certain ways. Neither the teachers nor the students were in a position to appreciate each other’s position. The teachers of the course needed to play two different roles, both as a facilitator of the feedback and as an evaluator of that work
(Carless, 2022; Chan & Luo, 2022). Thus, given this conflict of roles, the nature of
feedback given to students would remain ambiguous, as would the students’ positionality towards that feedback. Students usually cannot relate to that feedback
and often feel what is stated as feedback does not fully show the feedback giver’s
Implementing feedback literacy practices through self-assessment and peer feedback
appreciation of the efforts they have put in the work or does not fully assess their
abilities (Hyland & Hyland, 2019).
Unlike teacher feedback, peer feedback, as a socially constructed activity,
is believed to be a powerful source of information for the students. Previous
research shows that peer feedback could help students to significantly improve the
quality of their revised drafts (Yan & Carless, 2022).The giver and receiver of feedback both enjoy the same status as students. Students, through engaging in the
act of feedback, create an audience for their work and hence making the whole
activity an authentic experience, compared to when students receive feedback
only from their teachers (Rollinson, 2005). Seror (2011) states that peer feedback
enables writers to be exposed to various types of feedback (Chan & Luo, 2022)
from their fellow peers. Peer feedback leads to different and yet closely related
learning experiences that range from ‘negotiated interaction’ (Long, 1980; Soltani,
2018), through‘joint’ learning (Villamil & de Guerrero, 2006), to ‘collaborative’
learning (Liu & Carless, 2006; Schellekens, et al., 2021) and peer-feedback typically enacted in peer interaction affords learners the opportunity for more effective negotiation of meaning (e.g., Rassaei, 2021; Soltani & Zhang, 2021).
Institutional dominance, as it may exist in the case of teacher feedback, is
not an issue for peers. Peer feedback allows students to decide whether to accept
or reject the other peer’s feedback or what aspect of the feedback to attend to
(Mendonca & Johnson, 1994). The process of giving feedback has also been
shown to be a positive experience for students, who during this time realize that
other students also share the same difficulties and hence gain confidence and
decrease apprehension (Chaudron, 1984).
Both reviewers and the writers could learn from the feedback process (Seror,
2011), which results in less reliance on teacher feedback. Through having a set of
criteria or evaluative questions, the learners are able to look for what is regarded
as desired practice. Despite the above benefits of peer feedback, Connor and
Asenavage (1994) questioned the value of the feedback received by peers. They
observed that peer feedback by ESL writers contributes little to their final revised
work and concluded that few revisions are connected to the peer feedback.
Researchers have studied feedback practices of second language learners in
university classes (Nelson & Schunn, 2009). However, none of the studies has
taken a narrative frames methodology to study second language learners’ selfassessment and peer feedback literacy practices. This study then bridges this gap
by examining the experience of the focal student, named Max, in this study by
asking the following research questions.
1.
How did Max self-assess himself throughout the program and how did others
assess Max?
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2. How did Max socialize himself and how was he socialized by others into feedback literacy practices, and how did he develop evaluative judgment?
3.
Methodology
Being an exploratory case study and situated in a language socialization framework, this study answers ‘why’ and ‘how’ questions about Max’s development of
evaluative judgment through self-assessment and peer feedback as he socialized
himself in the academic social space and was socialized by others. In addition,
the study is descriptive, in that it seeks answers to ‘what’ questions; relational,
in that it investigates the connection among various factors; evaluative, in that
it connotes what elements are important; and confirmatory, in that it ascertains
whether the findings of the study confirm what has already been found by other
researchers (Yin, 2017).
Bearing in mind the specifications of the case study, the lead researcher
employed language socialization theory to design narrative frames that captured
Max’s development of evaluative judgment throughout the program. The starters
captured Max’s daily learning experiences. The subsequent interview aimed to
dig deeper into clarifying points mentioned in the frames, such as feedback from
peers and exploring Max’s future plans with the learned knowledge and skills. The
interview also served as a reflective tool for the researcher and Max alike. Prior
to the study, Max was provided an information sheet and consent form outlining
the research processes, procedures, his rights, etc. The relevant tertiary institute’s
Human Research Committee granted Human Ethics Approval to this study. For
anonymity purposes, pseudonyms are used to refer to students and the data are
presented verbatim.
To understand the case better, we present more details about him next.
3.1 Case participant and the researcher
Max, a pseudonym, came to New Zealand from Nepal to do a Graduate Diploma
in Hotel Management in a tertiary institution. He had done a BA in Management
in Nepal. His two parents worked for a Hydroelectric company in Nepal. Most
of his classmates were from India. However, there were students from mainland
China, Hong Kong, and Sri Lanka. The students aimed to do Graduate Diplomas
in IT, Hotel Management, Applied Management, and/or Early Childhood Education. They had all taken the IELTS (International English Language Testing
System) and were placed in a NZCEL (New Zealand Certificate in English Lan-
Implementing feedback literacy practices through self-assessment and peer feedback
guage) program after which they were eligible to start their mainstream program.
The NZCEL program lasted for 16 weeks.
The NZCEL qualification was designed for those with English as an additional language and intended to increase their English Language proficiency for
the purpose of general communication. The graduates of NZCEL would develop
linguistic skills necessary to communicate in both familiar and not so familiar situations fluently and flexibly in different contexts in society. NZCEL qualification
was equivalent to the Common European Framework of Reference (CEFR) mid
B2. Students were socialized into the academic literacies including understanding
main ideas of moderately complex oral and written texts, participating effectively
in sustained spoken discourse, and writing detailed, developed, and moderately
complex texts (NZQA, 2021). At the end of each class, Max filled out narrative
frames provided by the lead researcher, sharing his experiences and feedback
interactions. Max was selected as the sole participant for this study due to his
(1) consistent participation, (2) complete responses in the narrative frames, (3)
willingness to be interviewed, and (4) strong interest in the research. Qualitative
research acknowledges the researcher’s bias and subjectivity (Gall et al., 2003).
Such an acknowledgment results in critically evaluating researchers’ own work,
considering alternative interpretations of the data, enhancing trust and credibility within their relevant respective academic community, and transparency and
honesty when they report their findings. For a study of international students’
developing of evaluative judgment via a language socialization lens, we believed
that collecting narrative frames at the end of each session of class throughout the
semester followed by an interview would render a richer analysis of the events
and help guard against subjectivity.
The lead researcher had 20 years of experience in teaching English as an additional language at the time of data collection in Iran and in New Zealand and was
a lecturer in a tertiary institution in New Zealand. The researcher taught in the
NZCEL program and he was known to the NZCEL students. At the start of the
data collection, the lead researcher met with the focal student and explained the
project to him. The focal student used the lead researcher as a resource (De Costa,
2015; Candlin & Sarangi, 2003) and asked if he could provide feedback on the
focal student’s cover letter and CV, to which the lead researcher agreed. The lead
researcher acted professionally and asked the focal student to suggest a time and a
venue that worked for him best. During the interview process the lead researcher
used non-technical language so that he would not present himself as “researcher
as expert” (Candlin & Sarangi, 2003, p. 280). He also reassured the focal participant about the confidentiality and anonymity of the data and how the data were
to be used.
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3.2 Narrative frames
To capture the everyday socialization of Max through feedback interactions in the
classroom, a narrative frames methodology (Barkhuizen, 2011) was used. Narrative
frames are useful tools particularly for those participants for whom English is an
additional language because the frames provide an opportunity to the participants
to reflect and think about their responses, hence a less intimidating tool for them.
At the end of each session, Max spent 5–7 minutes reflecting on his learning, challenges he faced, strategies he used to overcome those challenges, his own assessment and that of his peers of his learning, and anything else which was interesting
to him during that session of class. He filled out the narrative frames in English
without the support of the researcher and if the narrative frames were unfinished,
he would send them to the researcher in the afternoon of the same day.
Narrative frames could also be disadvantageous because the choice of words
in the sentence starters are already decided by the researcher and if participants
are unwilling to provide information, misinterpretation might occur (Wette &
Furneaux, 2018). Pavlenko (2007) argued that story frames from the participants
could be depersonalized when the frames are used with a large number of participants. To avoid depersonalization of information by the participants, Barkhuizen
(2014) recommended that narrative frames are best used together with interviews
or other research tools. Our study used interviews as a supplementary method for
data collection, which is described in some detail below.
3.3 Interview
Max was interviewed when the program finished. The interview lasted 2.5 hours,
was conducted by the researcher on the campus at an agreed time and in a convenient location.
The researcher recorded the interview on a digital recorder. The interview
was transcribed and coded by the researcher. The researcher did member checking with another colleague in the same tertiary institute where he was teaching,
until 100 per cent inter rater agreement was established. In addition, to confirm
the results, the analysis was double checked with Max. The interview questions
were based on Max’s input in the narrative frames, which allowed the researcher
to ask more in-depth questions. In addition, the interview itself was a qualitative
in-depth one in which both the researcher and Max actively participated and
the whole interview process was co-constructed (Talmy, 2010). This allowed for a
more in-depth analysis of Max’s experience, development of evaluative judgment,
and socialization in his new tertiary institution.
Implementing feedback literacy practices through self-assessment and peer feedback
3.4 Analysis of data
The previous studies in language socialization research used an ethnographic
methodology to understand the experiences of international students (Morita,
2004). This study, however, adopted a narrative frames and interview to capture
the day-to-day experiences of one student during his entire program. Following
Miles et al. (2018), the researcher read each frame 10 times. NVivo 11 was used
to code the data. Each sentence starter became a sub theme. Probed further, all
the coding regarding self-assessment and peer feedback was examined chronologically. The three main themes of “At the beginning: State of familiarity”, “In the
middle: Focus on quality”, and “Transformations: Evaluative judgment” emerged
from the data. In addition, the interview was transcribed and coded by the lead
researcher, the process of which was one of triangulation and further confirmation of the narrative frames analysis. The researcher did member-checking with
another colleague in the same tertiary institute where he was teaching. In addition, to confirm the results, the analysis was double checked with Max. The interview questions were based on Max’s input in the narrative frames, which allowed
the researcher to ask more in-depth questions. In addition, the fact that both
the researcher and Max actively participated in and co-constructed the interview
process (Talmy, 2010), allowed for a more in-depth analysis of Max’s experience,
his developing learning trajectory, and his socialization during the program.
4.
Findings
4.1 At the beginning: State of familiarity
The analysis of Max’s data suggests that the physical space of the classroom was
influential in the creation of a learning space where students could feel comfortable to give and receive feedback as indicated below.
What I was interested in was the set-up of the classroom and how it was designed
to boost your confidence. Mr [teacher’s name] made me change my place so that
we set up arguments and interact with each other to be comfortable in that environment. That helped me to be comfortable and forced me to talk and develop
my fluency and interaction that was what I felt was really necessary.
(Interview data)
As shown above, Max found the physical environment of his class engaging. There
were five round desks in the classroom and a big whiteboard. Students were not
supposed to sit in the classroom all the time during the feedback time; whereas
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they were required to move from one desk to another and give and receive feedback. Unlike Allaei and Connor (1990, p. 24) who found that “conflict or at the
very least, high levels of discomfort may occur in multicultural collaborative peer
response groups”, Max found the multicultural space of the classroom ‘comfortable’. He reported that the layout of the classroom regulated his behavior and
encouraged him to give feedback through sharing his thoughts with others and
collaborating with other classmates in assessing each other’s performance. This,
he thought, resulted in the enhancement of his proficiency and fluency in English.
Max appreciated that there were things to learn to be able to study and live
within the New Zealand context.
What I find what there are lots of techniques to make your best strong. [Teacher’s
name] has different designs to improve all aspects of learning. We do lots of writing every day, we discuss different topics and we need to respond to them by writing essays and sharing what we like about topics. I was able to understand that
but was difficult for me to write them and express some of the words.
(Narrative frames data)
At the start of his studies, Max appreciated that he needed to employ strategies to
be able to meet the program expectations. He found out that although he could
understand things well, he did not have the means to translate his thoughts into
words when writing.
As seen above, Max was socialized into the oral presentation norms and
expectations in his new academic social space. Evidently, he had to focus on
one topic and narrow it down, and he chose to focus on global warming and its
impacts on Maldives. Max was unable to present his thoughts and ideas within
the allowed timeframe as a result. Max at this stage of his socialization through his
reflection on his own performance in the classroom was trying to make sense of
the expectations as seen below.
[Teacher’s name] talked about what we should do for oral presentation and
showed us a few models… In my oral presentation, I needed to focus on complete
the task within the time and it is necessary that you express your feelings and
what you feel about different situations. It is very difficult to survive in this country.
(Narrative frames data)
Evidence is discernible in Max’s report that his teacher socialized him and his
classmates into the literacy practices around oral presentation using exemplars.
Although Max found it challenging to socialize himself into the literacy practices
in the new education context and in the wider social space (Soltani, 2018), he
found that oral forms of feedback enhanced his social wellbeing and promoted
a sense of care (McArthur, 2023) impacting his subsequent follow-up actions
Implementing feedback literacy practices through self-assessment and peer feedback
(Wood, 2023). He not only had to learn the norms of the classroom but also the
rules around time management and finishing the oral presentation within the
expected time. Moreover, he needed to demonstrate that he had to influence his
audience by displaying the right feelings while presenting.
It can be highlighted from examining the episode of data that Max was developing a clear understanding of the program outcomes and expectations required
in writing but at the same time he admitted that he had not yet mastered those
expectations. He mentioned that he struggled particularly around referencing
which indicated that he was facing challenges and was struggling to master the
new norms of his academic social space.
In what follows, Max demonstrated that he continued to learn the norms of
academic reading and writing but at the same time, he was not contented with the
feedback he received from other peers.
We went through the topic of critical writing- how you represent the article that
you read and how to justify that particular topic that you read. When I went
through all my writing, I felt the feedback was annoying at first. Then I made a
little bit of improvement. It was not drastic improvement.
(Narrative frames data)
As shown above, the students engaged in interaction together in the act of giving
feedback where they socialized themselves into the program outcomes and expectations such as how to synthesize, summarize, reference, and use proper grammar
and punctuation. Max at the start of his class found the feedback he received from
his peers annoying but at the same time appreciated it and managed his emotions (Carless & Boud, 2018; Pitt and Norton, 2017; Robinson et al. 2013) when he
noticed that it would help him to improve further. Max in the above extract also
appreciated that he needed to further develop his writing skills and that his writing was not up to the standard. Sadler (2009, p. 48) argued that learners should
develop a concept of quality and what was required from them in relation to a task
that was “broadly consonant with that held by the teacher”. In addition, the “what
next” (Boud, 1995), for Max in the above stage of socialization was to improve his
capability to express his feelings more clearly in his writing, which was aligned
with the program expectation and learning outcomes of his program.
4.2 In the middle: Focus on quality
As Max familiarized himself with the literacy norms, program outcomes, and
learning goals of his classroom, he compared his writing quality with the one
desired in his narratives of self-assessments mentioned below.
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Writing like filling up the paper was not an issue for me but [Teacher’s name] told
us these are the things that you need to improve – analyze and critical thinking.
The tenses- grammar, what you can do which helped me very much.
(Narrative frames data)
In his narrative above, Max demonstrated that he began to think about the quality of his writing rather than the quantity through applying a higher-level thinking to analyse the structure of writing in addition to other features including
tenses and grammar. In this process, he could relate to the feedback he received
from the teacher. As he put it, “I was able to write the correct words. I am able to
give citations we are writing every day in our classes”.
(Interview data)
Max stated that he could see improvements in his writing particularly in the way
he expressed his feelings and the use of academic writing principles. He appreciated that the teacher’s use of exemplars (Carless & Boud, 2018) and explanations were influential in helping him to develop a better mastery of grammatical
structures. He also found the feedback he received from classmates useful. Mittan
(1989) highlighted that peer response could be more honest and authentic than
teacher feedback. Furthermore, Carless and Boud (2018) stated that peer feedback
carries a lot of weight in facilitating the development of student feedback literacy.
Max in the extract above iterated that his problem of repeating the same statement
in different ways was criticized by his peer classmate, a piece of feedback which
he found useful.
I learned from her how to start your sentences and use different words like I used
to write finally, finally, my friend told me to use other words like put everything
in a nutshell, etc.
In the small group discussions as mentioned by Max here, Isabel drew upon what
she had learned in the lecture and used her own thinking and experience to give
feedback to Max. Isabel also mentioned to Max that he needed to follow an argument instead of repeating his idea in multiple ways and had to use the appropriate vocabulary to state things. This finding also showed that Max acted on the
feedback (Carless & Boud, 2018; Tai et al., 2017) he received from his classmates
and applied that feedback to his writing. This finding was in line with Morita and
Kobayashi (2008) where the learners in their study used theories and key concepts and referred to their experience to discuss those points. In addition, they
were the ‘animators of their own teaching and learning processes’ and not the
‘objects of their teacher’s behavior’ (James & Pedder, 2006, p. 28).
Along the same lines, he also mentioned,
Implementing feedback literacy practices through self-assessment and peer feedback
Jasbir like he was like really struggling with his pronunciation, he was really struggling with his presentation and I told him, his writing was ok and I told him,
when you are talking you are talking Punjabi English. And I told him brother you
need to concentrate on these features. The improvement that he did was not drastic but manageable.
(Interview data)
Max in the extract above showcased that he socialized his peers through feedback
on their writing. He positioned himself as more experienced and constructed
himself an identity of a more capable and knowledgeable user of English language
(Soltani, 2016). Max in the example above stressed that through feedback he
received from Isabel, a more experienced member of his classroom, he was socialized into the literacy practices of the program and he not only focused on the form
of language but also he understood how to persuade an audience of readers. In
other words, through extending and applying his learning to a new context, Max
was demonstrating that he learned to learn through feedback as he was then able
to take ownership of his own learning (Hawe & Dixon, 2017) and consider all that
he needed for an essay writing and how to express his intentions.
The collaborative approach showcased above, alongside the enhancement
and generation of oral feedback, could shift the perspectives of pupils away from
a competitive ego-involvement towards task-involvement (Dweck, 2000) and
thereby to focus on their learning – an expression of the intentionality discussed
earlier.
4.3 Transformations: Evaluative judgment
Toward the end of the program, Max reflected on his learning experience as
shown below.
Doing English course was fun even though you had lots of topics to learn but it
was a personality development course … at the end of it I was interacting with a
lot of people from other countries. I work as night reception and need to write
reports. I can easily express what I did to improve that situation- [Teacher] went
through every aspect of the course and language which will help us to enhance
our English speaking, learning and writing abilities. The feedback helped me to
improve my language but also my personality.
(Narrative frames data)
Max, reflecting on his experience during the program, regarded his learning experience as a development process which involved fun but at the same time a
process of identity formation. The process, which transformed his abilities and
enabled him to communicate with people from other socio-cultural backgrounds
in the wider New Zealand society and his workplace. This finding of research
speaks to Boud’s concept of sustainable assessment (Boud, 2015). In his words,
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Max is demonstrating that he could not only address the expectations of his classroom, but he also had the transferable capabilities which empowered him to act
effectively in his workplace context, an unfamiliar context in which Max had no
prior experience. Max at the end of the program shared his understanding about
feedback and regarded that as enlightenment.
The above finding from Max’s data spoke to the fact that feedback acted like a
catalyst for him to learn about the areas which required more work and it was an
eye opener for him to evaluate his own performance. Max at the end of the program shared his transformation with regards to his acceptance of feedback. Max’s
view towards feedback changed at the start and towards the end of the program.
I used to feel ‘oh Gosh’ I did that mistake and from a personal point of view I was
not accepting at the beginning but now that I am thinking about that I think ‘yeah
that’s important’. At the time you may not feel good but now that you think about
those teachers all the things that they did were for us, now you say thank God
they have that for us.
(Narrative frames data)
Max experienced a shift away from not being comfortable or even blaming himself for the mistake he made to appreciating the feedback at the end by demonstrating that feedback was an essential aspect of socialization and students came
to realize its importance and how to react to that as they became more mature in
academia. However, as he experienced the process, he now had a better appreciation of the teachers who gave him feedback.
Giving feedback to us was like you were part of that society and you were part of
that place.
(Narrative frames data)
Max showed that through feedback he felt he belonged to his classroom and wider
society and the place he lived in. He regarded himself as a legitimate member
of his classroom community of practice since as a valued member he was given
access to the literacy practices of his academic social space (Kinginger, 2017; Lave
& Wenger, 1991) and wider society. After meeting the expectations of the program,
Max entered mainstream courses to do a Master’s in Applied Management. He
found out that compared to other classmates, he could outperform them in his literacy practices.
Given that Max was already socialized into the literacy practices and expectations of the academic writing, he found himself in a position of power compared
to the rest of his classmates (Norton, 2013) who had come from international
backgrounds and spoke English as an additional language. Max explained his feelings during his socialization as follows.
Implementing feedback literacy practices through self-assessment and peer feedback
You did not need to pressure yourself. It was a natural environment it was easy
learning. This is what you should do, what you should follow, there was a pressure but not hard pressure, easy learning – focusing on your development – your
mistakes and improving it.
(Interview data)
Max reflecting on his own experience appreciates that he did face pressures at
times but the pressures were not to the extent that they hindered his well-being.
Instead, he described the pressure as ‘easy pressure’ that facilitated his learning
and led to his development. At the end of the program, Max referred to the frequency of feedback and students’ awareness of instructions as key to his learning
and improvement of writing literacy norms.
It helped me to understand my own mistakes and experience like all the feedback
assessments that we did in the class we used to give feedback every session and
that really helped me, we were aware of what the lecturer wanted from us.
(Interview data)
The narrative above showcases that Max and his classmates were offered an
opportunity to develop self-assessment skills on a daily basis and were made
aware of the expectations and significance of these skills throughout their program. Klenowski (2009) argues that assessment for learning is students, peers,
and teachers’ everyday practice that responds to, reflects on, or seeks information
from observation, demonstration, and dialog that are geared to increasing ongoing learning. The above extract also shows that Max has found what Biggs (2016)
refers to as constructive alignment between learning outcomes, program content,
program sessions, and his (writing) assignments and Max did his best to minimize the gap between what was expected and what he was performing. Max’s
narratives showed that feedback changed his attitude toward other people’s perspectives.
The collective process of giving and receiving feedback to and from students
was a self-regulation exercise, which made him learn things about his own ways of
being and doing. Cassidy (2007) discusses that the aim of activities in class should
be to enhance skills which help the students’ ability to judge their own thinking, learning, and performance so that they regulate their behavior. Max stated
that feedback was instrumental in shaping his identity and social relationships as
noted below.
At the end of my session I was full of confidence and I was like I am quite a shy
guy but the feedback helped me to become a social person now. Now I can interact with the people better and it made me confident and the things like cultural
shock does not worry me at all.
(Interview data)
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Behnam Soltani and Lawrence Jun Zhang
Max’s socialization into the literacy norms of the classroom not only helped him
to learn about the expectations of his academic context but also boosted his confidence so that he could better relate to others in society. He found the reasons
behind his learning were due to the class having a focus on students, it being interactive, problem based, and practical which pivoted around problem solving in all
classroom modes.
It seems that the classroom was governed by students and was designed based
upon real problems that they needed to overcome by collaboratively interacting
with each other in an ongoing manner (Lave & Wenger, 1991). This interactive
participation allowed Max to feel he belonged to and included in the local practices of his classroom’s community of practice. The class also recognized students’
language and culture as a learning asset which Max found it of great significance.
Max refers to the notion that his linguistic and cultural values were admired
and recognized as valuable assets (Paris & Alim, 2017).This understanding was
central to a culturally sustaining pedagogy to teaching and learning. Irizarry
(2017) argued that if there was practical application to what students learn, then
they would be more inclined to improve themselves and the community to which
they belonged. In this regard Bucholtz et al. (2017) argued,
When young people themselves are respected as linguistic and cultural experts,
then educators and students become partners in learning and in using their collective knowledge to bring about social change.[…] To sustain culture is to sustain
the lives of those who enact it…. It is in this fundamental sense that language and
culture are resources to be sustained as well as sources of sustenance for identity.
(p. 55)
Max’s experience in his classroom social space indicates that he was comfortable
to give and receive feedback because he thought that his culture and language
were an asset on which he could rely to express his thoughts and feelings about the
everyday learning practices (Klenowski, 2009) in the classroom. Since students
were able to discuss their experience and show who they were through an appreciation of each other’s identities as social beings, he felt in control of his learning
and could take ownership of his own learning in his classroom’s communities of
practice.
5.
Discussion and conclusion
The findings of this study show that feedback should be understood as a language
socialization process, wherein all the interactants in the feedback event work
together, negotiate ideas, learn feedback discourses, and construct identities. In
Implementing feedback literacy practices through self-assessment and peer feedback
this process the interactants strive to become more proficient members as they
engage further in the practices of their community (Garrett, 2020). Furthermore,
language socialization could facilitate the uptake of feedback literacy practices
(Carless & Boud, 2018), e.g., evaluative judgement (Tai et al. 2017) through creating a space where, those students such as Max could engage with their more experienced peers such as Isabel, and scaffold one another through negotiation and
engagement to develop not only the required literacy norms and expectations but
also the various ways of being, knowing, and acting within their new second language academic social space (Soltani, 2018; Tai et al., 2023).
Feedback literacy is part and parcel of the everyday classroom multiculture
that contributes to students’ socialization process. During this process, learners,
their peers and teachers interact while they look for, reflect on, and react to information they obtain from different sources of learning be it a dialog, observation,
or demonstration that enhances learning (Klenowski, 2009, p. 264). Feedback literacy mediated Max’s transformation in writing, development of evaluative judgment, that, in turn, led to his developing academic discourse socialization. The
findings of the study showed that narrative frames created a space of reflection for
Max that brought to the fore his social, cognitive, and linguistic needs (Matsuda,
2006), increased his evaluative judgment, and helped him develop his writing
abilities (Hyland & Hyland, 2019).
The findings suggest that providing a learning environment for students
where they could navigate around and talk to their peers is influential in their participation and in the very act of giving and receiving feedback. The findings of the
study further suggest that the teacher socialized students into the literacy expectations of the program (Sadler, 1989) by going through exemplars and encouraging
them to obtain necessary evaluation knowledge and experience to compare their
own work with the one intended in the exemplar. The teacher also socialized students into the goals of the program and program outcomes and what they could
do with the capabilities thus learned in their future interactions (Boud, 2015).
The findings of the study also showed that the students underwent challenges
to master the socio-academic norms and what constituted successful learning
(Friedman, 2023). In the initial stages, the students faced challenges e.g., Max
found it hard to express his feelings and thoughts into words in writing. He found
that learning was completely different in his new academic context. For instance,
he had to learn to master the literacy practices (e.g., citations, coherence, and referencing) when writing. Max found the feedback annoying at the start since he
was not used to the other peers giving him feedback but appreciated, managed,
and acted upon the teacher’s feedback (Tai et al., 2023) as an authority to familiarize him with the dominant literacy practices. Long and Porter (1985) argued that
through feedback learners were better inclined to use the language since feedback
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Behnam Soltani and Lawrence Jun Zhang
required them to negotiate meaning in their respective groups which resulted in
the more effective acquisition of language. Hyland and Hyland (2006) argued that
constructive peer response enabled inexperienced writers to see how the readers saw their work. They further argued that providing feedback through peer
interactions resulted in making input comprehensible for the learners which further allowed learners to have opportunities to practice, test their hypotheses with
regard to language use against their cohorts’ responses, and make the relevant
adjustments in relation to peer feedback (see also Hyland & Hyland, 2019).
With the passage of time, Max was socialized by a peer whose feedback he
found useful and important which he thought could help him improve his literacy skills. Likewise, Max socialized another peer learner into the literacy practices by bringing to the fore what was essential for that peer to follow if he
wanted to produce a good piece of academic writing. Hence, he constructed himself as a more capable old timer. As time passed, Max’s attitude towards feedback changed again, appreciated it more, managed his feelings (Carless & Boud,
2018), regarded feedback as ‘enlightenment’, and found that it was impossible to
go ahead without feedback. He appreciated that teacher’s feedback was important
as he socialized students with the dominant values, norms and practices, which
he thought enhanced his sense of care and social wellbeing and follow-up action
(McArthur, 2023; Wood, 2023).
The outcome of Max’s socialization through feedback literacy practices was
a transformation for him because he was able to communicate with people from
diverse backgrounds at work and in wider society and could write reports well
where he could express his intentions with ease. Through feedback, the students
attached value and worth to themselves and felt belonged to their classroom’s
community of practice.
Methodologically, narrative frames proved to be a useful tool to strengthen
the assessment skills in students. The frames deliberately gave students a purposeful activity, which engaged them in the process of self-assessing their thinking, learning, feelings, and performance. Pedagogically, the findings of the study
showcased the significance of cultural practices in the learning process both as
the target and at the same time the source of learning itself (Bucholtz et al., 2017).
Developing evaluative judgement is, in fact, facilitated through the inclusion of
learners’ cultural practices. Narrative frames in this study also enhanced Max’s
self-regulation by regulating the learning environment so it could make explicit
the learning process via metacognitive training and through creating situations to
exercise self-regulation (Nicol & Macfarlane‐Dick, 2006).
One implication of this study is that self-assessment and peer feedback not
only contributed to the writing development of the learner and their development
of evaluative judgement (Carless, 2022; Carless & Boud, 2018; Zhang, Zhang,
Implementing feedback literacy practices through self-assessment and peer feedback
Parr, & Biebricher, 2022) but also placed the learner at the center of learning as an
important agent of their socialization process. Using a narrative frames methodology, as used in this study, would bring to the fore the significance of an interactive,
developmental, and participatory process that allows teachers and institutions to
follow the learning trajectory of students through time and identify strategies that
students could use to better socialize themselves in literacy norms and practices.
Another implication of this study is that learners learn best through reflection
and assessment of their own learning and engagement with their peers through
thinking on their practices in a dialogic manner centering around trust (Carless,
2012), and in a relaxed environment where the focus is on assessment for learning
rather than of learning (Wu et al., 2021). Allowing students to provide feedback
on their own work and that of their peers would create a more inclusive academic social space (Soltani & Zhang, 2021), where their voice would be regarded as
important in their academic socialization process. Self-assessment and peer feedback are complex processes that require the collaboration of teacher, students, and
their peers so that effective implementation of the process becomes possible. This
study is not without limitations. The exploratory and qualitative design of this
study does not allow the findings to be generalizable to a wider population. In the
future, it is best to use a larger group of students. Another limitation of the study is
that no data is collected from the role of self-assessment and peer feedback from
the local students.
This study contributes to the debates in the field of second language writing
by examining feedback literacy through self-assessment and peer feedback by
(1) drawing on a language socialization framework and (2) taking an innovative
approach of recurring narrative frames throughout the duration of the course and
its impact on the evaluative judgment of the students. The previous studies in
feedback literacy had not taken this framework together with a narrative frames
methodology. Thus, this study offers a unique perspective on the research in second language writing development. Its contribution to research on feedback literacy lies in it taking into account qualitative in-depth interviews and narrative
inquiry approaches to fully understand the second language writers’ experience
from their own perspective. Such findings point to a need that educators’ support
is essential to their students’ success throughout their learning journey.
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Appendix
My learning today
In our class today, (write about what was covered in class today and what you learned. Cite
examples and be specific)
………………………………………………………………………………………………………………………
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One challenge I faced in class was (Mention the challenge, explain what it was, and why it was
challenging. Provide examples).
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Implementing feedback literacy practices through self-assessment and peer feedback
One thing I did to overcome that challenge was (Explain what you did to overcome that challenge. Be specific)
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Reflecting on and assessing my own learning, I could say that (How do you assess your own
learning? How do others e.g. your peers assess your learning?).
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Something else, I want to say is (Mention anything else, e.g. about your own learning, assessments, classroom activities, your classmates, or the class environment/set-up, how you think
you will use your learning in future, etc)
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End of your story.
Example of a frame
Max
In our class today, we discussed about APA references style in the class. APA Referencing
style has the own method of giving references. Each of the referencing has it’s own way. These
references will give you an idea where that the references came from. For an example, if we want
to give a references to the book or a websites. There are a different patterns of giving references
to the books and websites. This pattern helps the readers to identify where the references came
from and find where the source that is given from the writer is authentic or not.
One challenge I faced in class was I did not know about APA and how to cite. For example,
I was unable to give the credit.
One thing I did to overcome that challenge was I got help from Isabel. She was very helpful.
She told me a few things. I should have different words to say what the author said. I learned to
use synonyms and paraphrase.
Reflecting on and assessing my own learning, I could say that I am developing and know
more. For example, to give a good presentation there should be good mixture of words, photos
videos and diolouge. For example, if the presentation has a good attractive slides but does not
has the evidence to prove his slide. That may affect his marking and might be boring as well.
Therefore while giving good presentation the presentations should be able to balance all the
points that they want to present. Gary told me he liked my confidence level, gestures and eye
contact.
Something else, I want to say is referencing allows you to give an evidence while writing
an assignment or essay. It also give the reader that you have done enough research within the
topic.
[25]
[26]
Behnam Soltani and Lawrence Jun Zhang
Address for correspondence
Behnam Soltani
behnam.soltani@singaporetech.edu.sg
Biographical notes
Dr. Behnam Soltani is an Assistant Professor of Applied Linguistics in the Center for Professional Communication, Singapore Institute of Technology. He received his PhD in Applied Linguistics from Victoria University of Wellington, New Zealand. He has published articles in Q1
journals including TESOL Quarterly (Wiley), Linguistics and Education (Elsevier), Australian
Review of Applied Linguistics (John Benjamins), and Personality and Individual Differences
(Elsevier). His co-authored book, Enhancing Student Education Transitions and Employability: From Theory to Practice was published by Routledge.
https://orcid.org/---X
Lawrence Jun Zhang, PhD, is Professor of Linguistics-in-Education and Associate Dean for the
Faculty of Education & Social Work, University of Auckland, New Zealand. His major interests
and 100-plus publications are on learner metacognition and reading-writing connections. He
is Co-Chief-editor for System, and an editorial board member for Applied Linguistics Review,
Australian Review of Applied Linguistics, Journal of Second Language Writing, Metacognition &
Learning, Writing & Pedagogy, Chinese Journal of Applied Linguistics, and RELC Journal. He
was honoured by the TESOL International Association (USA) in 2016 with the award of “50
at 50”, acknowledging “50 Outstanding Leaders” and was officially installed as a newly elected
member of the Board of Directors of the Association in 2017.
Publication history
Date received: 1 August 2023
Date accepted: 1 January 2024
Published online: 4 March 2024