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International Journal of Art and Humanity Science (iJAHS); Vol. 1(XX), xxxx, 74-78
Urban Nightscape and Issues of Gender in Call Centre Industry in India2014 •
Women in India were always accepted in conventional profiles of nurses, teachers, secretaries or clerks. But today, against this phenomenon a large number of women are joining call centres. In a transnational call centre, work during day time is very rare and typically starts in late evening hours. This comes into contrast with traditional gender roles of women as mother, wife or care taker within the family. Indian society, with all its diversities, remains traditional patriarchal system. As women enter the global labor pool, particularly its nightscape, they experience negative gender based reactions like “what these women are doing in the night?” or “why are they out of their places for so late?” which are generally given to prostitutes or bar dancers. These kinds of reactions or comments provide a context for thinking about women’s access to night shift employment opportunities. Against this background I have made an attempt to study and analyse how does their family relate themselves to their work? How they negotiate their gendered identity and whether call centre industry in context of night shift employment is better suited for women professionals? Thus, it would be useful to look into the new image of women in India “breaking of stereotypes” and working in non-traditional sector of employment.
Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com/ and facebook group at http://www.facebook.com/group.php?gid=106631019373960.
2011 •
Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
Journal of Indian Business Research
The call center couple: India's new middle class2009 •
PurposeThe purpose of this paper is to explain the concept of the “call center couple” (CCC) as a symbol of the new middle class (NMC) and how it will influence markets, work, and family in India.Design/methodology/approachThe paper focuses on the demographic shifts taking place in India's urban centres.FindingsThe rise of the NMC will forever democratize the family and employment markets.Originality/valueThe paper provides insights into the emerging middle class through the experiences of “CCCs”.
Journal of Geographical Studies
Beyond the Brothels: A Qualitative Study of the Destitute Female Sex Workers of Central Delhi Red Light Area2017 •
The term ‘sex workers’ refers to those involved in prostitution. This particular term is preferred as it does not have the derogatory, sexist connotation that the term ‘prostitute’ has. Belonging to a highly stigmatized profession with no financial and familial support forthcoming, the latter years of the lives of destitute female sex workers are spent in abject misery and poverty. Effort has been made to study the socio economic status and the ways adopted by these women, post active prostitution period, to support themselves and their families. This paper is based on the field study conducted in central Delhi red light area during August-September, 2016. Direct interviews with the respondents using questionnaires as well as participant observation techniques were used to collect the data. The study indicate that destitute female sex workers, once out of active prostitution, start working as domestic helpers, work with local voluntary organizations, or as helpers in brothels. The i...
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