DUTY OF CARE

Regina Ashogbon

DUTY OF CARE

1 Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role In my role as a support worker, It is my responsibility to promote the individuals independence and ensure they are protected from danger and harm. I must ensure their choices are protected by allowing them to choose what they will like to eat and wear. I must ensure I treat them with respect and dignity by ensuring that when doing their personal care, I must close the door. I must ensure that they get a high standard of personal care which includes personal hygiene, assistance with laundry and supporting them in cleaning. I must ensure their confidentiality is maintained by ensuring their confidential information is passed to an authorised person without their consent and must be the one that will pose a risk to them. I must ensure that I comply with health and safety procedures when supporting them and ensure that I attend training designed to further the interest of health and safety. I do this by using personal protective equipment such as apron and gloves when supporting Mr B with his personal care. I must participate in fire drills to update me for individual's evacuation in case of fire. I must report to my manager any incident or accident that may occur whether there is injury or not to individuals or others. I have reported to my manger and had recorded in the accident form when Mr A had a trip in the bathroom and had bruises on his forehead. I must comply with policies and procedures and code of practice when supporting the individuals. I must maintain accurate record as required when supporting the individuals. I have a duty of care to them. 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals Since as a support worker, I owe the individuals I support duty of care as described above by safeguarding them and ensuring they are safe from any sort of harm such as illness abuse or injury. It contribute to safeguarding as I am working in the best interest of the tenants, their friends and families and ensuring that they are free from harm. It is my role as a support worker to promote individual health and protect them from risk and harm which is the duty I owe to them thereby protecting and safeguarding them.

REGINA ASHOGBON 1 Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role In my role as a support worker, It is my responsibility to promote the individuals independence and ensure they are protected from danger and harm. I must ensure their choices are protected by allowing them to choose what they will like to eat and wear. I must ensure I treat them with respect and dignity by ensuring that when doing their personal care, I must close the door. I must ensure that they get a high standard of personal care which includes personal hygiene, assistance with laundry and supporting them in cleaning. I must ensure their confidentiality is maintained by ensuring their confidential information is passed to an authorised person without their consent and must be the one that will pose a risk to them. I must ensure that I comply with health and safety procedures when supporting them and ensure that I attend training designed to further the interest of health and safety. I do this by using personal protective equipment such as apron and gloves when supporting Mr B with his personal care. I must participate in fire drills to update me for individual’s evacuation in case of fire. I must report to my manager any incident or accident that may occur whether there is injury or not to individuals or others. I have reported to my manger and had recorded in the accident form when Mr A had a trip in the bathroom and had bruises on his forehead. I must comply with policies and procedures and code of practice when supporting the individuals. I must maintain accurate record as required when supporting the individuals. I have a duty of care to them. 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals Since as a support worker, I owe the individuals I support duty of care as described above by safeguarding them and ensuring they are safe from any sort of harm such as illness abuse or injury. It contribute to safeguarding as I am working in the best interest of the tenants, their friends and families and ensuring that they are free from harm. It is my role as a support worker to promote individual health and protect them from risk and harm which is the duty I owe to them thereby protecting and safeguarding them. 2 Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights There may be conflicts or dilemma arising between the duty of care and an individual right. This can be reflected by Mr B wanting to make a drink for his friend who visited him. It is Mr B choice and he has a right to do it and on the other hands, it is a dilemma if on the process of promoting his independence, he spills hot water and scalds himself or the friends whilst pouring the tea. It is Mr B right to take this risk and I as a support worker owe him duty of care to ensure he does not harm himself. Also an individual Mr F care plan says that he will be hoisted to use the commode because of his condition. Mr F who has a right to choose what he want, refuses to be hoisted. There are conflicts and dilemma as it is my responsibility to ensure I follow what is in the care plan when supporting Mr F which is to hoist him to use the commode. Mr F on the other hand does not want to be hoisted which is his choice and he has a right to say it. 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care The conflicts and dilemma described above can be managed by explaining to Mr F the implications of not following what his care plan says. Mr F will be encouraged by explaining to him the reason for using the hoist. If still does not want, Mr F will be given some time and would be asked again later to be hoisted. If Mr F declined, then a report of what happened will be reported and documented. 2.3 Explain where to get additional support and advice about conflicts and dilemmas I could get additional support and advice about conflicts and dilemma from the individuals’ family, senior member of staffs, my manager, social worker or other professionals. I could find out from the company policies and procedures. 3 Know how to respond to complaints 3.1 Describe how to respond to complaints If there is any complaint, I will ensure that the individual knows my company’s complaints policy and understands how to use it. I will listen to the complaint and record the information. I will explain how complaints policy works and give the complainant time and respect I will offer the individual support in following the complaint policy. I will advise my manager about the complaints who uses the company complaint policy and procedures to handle it. There was an issue of Miss B complaining of noise from Mister A. I listened to Miss B and assured her that her complaint will be attended to. Miss B complaint was recorded and documented. 3.2 Explain the main points of agreed procedures for handling complaints Complaint policy is recorded and documented procedure that is readily available in the form of leaflets, posters, complaint form, both web-based and printed. Agreed procedure is to explain how complaint policy works and when to expect response. Complaint policy is time-based and complaint is dealt with in a documented time-frame. Complaint is dealt with by nominated members of staff or a manager. Complaint procedure is clear and easy to understand.

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DUTY OF CARE

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