2004, Global Knowledge Review
Organizations find themselves adrift in a sea of data with few navigational aids to make sense of the sea’s currents and flows. KM if often cited as the panacea to guide organizations safely to harbour. What we’ve found is that theories abound in the KM; however, there are few pragmatic KM tools to provide managers with the needed navigational guidance. An important metric needed by an organization is to gauge the “readiness” of its employees to engage with the introduction of any new KM initiatives. In other words, it is crucial to understand the degree to which employees have shared mindsets, particularly about complementary social resource combination (CSRCs). In recent research in the South African Personal Financial Services Industry, we used a KM tool, based against Adizes (1999) life-cycle theory, called the KAP Organisational Readiness Questionnaire (Gorelick, Milton & April, 2004). Five categories were established to capture the common elements of social processes.