Nowadays the internet and the things that it connects us with worlds is an everyday occurrence in a person's life. There is not a person who doesn't know what the internet is and not using it. In every aspect of life whether it is personal or professional we use the internet. It makes life easier. And to overcome unsatisfactory and unacceptable things or services by any organization we can use an online complaint management system."E-Complaint Resolution System" is a web application developed for managing various complaints in our daily life. Objective of our system is to make complaints easier to coordinate, monitor, track and resolve, and to provide organizations with an effective tool to keep records of complaint data, to use data for identifying problem areas and to improve service..

Municipality Complaints Management System is mobile applications that facilitate the communication between municipality and Citizens. This application will work on mobile devices with android operating system because it’s the most known. The application will be available on the play store so any one can download it, then register and use it. The purpose from the Application provides an interface that can be used to lodge complaints. The main idea is to make use of the existing web infrastructure and to provide an easy, cheap and quick mode of complaint registration and enable the citizens of city to lodge complaints anytime, anywhere.

The purpose of the paper is developing a web-site that is designed for Online Complaint Management System. In India there is no direct communication between the government and public in an efficient way for solving the problems. The main purpose is to provide an online way of solving the problems faced by the public by saving time and eradicate corruption and help the common people under the jurisdiction of a municipal corporation to register their grievances about day to day problems in their ward through a website and the municipal authorities to address the problem in a short period of time. Complaints are easier to coordinate and resolve, and to provide company with an effective tool to identify and target problem areas and acts as a management technique for assessing, analyzing and responding to public complaints. This software is used to record resolve and respond to public complaints, requests as well as facilitate any other feedback which provides an interface to register one’s complaint and follows it up.

Citizens of the India face civic problems in their day-to-day lives. They resort to the one of many ways provided by the government to file their complaints. The grievance registration systems have evolved in many ways with the advancement in technologies to simplify the task. This paper presents the architecture of a Grievance redresser Application where the civilians can address any kind of complain which they are facing. The main focus of the project is about the pothole related complains. One of the most difficult task for the government officials to estimate the total time and material required to fill the pothole of widely spaced roads, this is one of the major problem faced by government authorities which leads to delaying in repairing the pothole and increased the cost to fill a particular pothole. This Application will give easy access to people to put their complaints towards the government.

In pursuit of providing an optimized solution for the student grievance support system, the proposed model uses the mechanism of transforming manual to automation. By providing this mechanism student complaints are noted and verifies by presenting the model of web based system. By automating the grievance process, the proposed model will improve the relationship between student and management. Grievance system is an online platform of private or public institutions enabling prompt action on any issue raised by the student. The implementation of the Grievance redress portal will be helpful to address the grievance in a timebound manner. This will ensure transparency and students will be more benefitted. Grievance system helps to pursue quick actions for solving the grievance, while maintaining affordability and ease to the users.

The media currently limit public complaints, and some people find it difficult to convey or report events in the area. Complaints are still not fully using information technology media. This makes it difficult for the public to provide suggestions or submit complaints. The authors developed an information system for the public complaint process using the waterfall method from these problems. This system aims to create a Jatibaru village website and create a complaint website for the community so that complaints in the community can be conveyed properly through the complaints website. The public can review the complaints to determine whether the complaints have been processed or not. System development using the PHP and HTML programming languages. The final result of this study resulted in a public complaint information system so that the aspirations of the community were properly conveyed to the village government, all complaints would be discussed by the village apparatus to minimi...

In today's fast paced world, citizens' needs are getting increased and becoming more and more complex. But nobody has a time to wait for a long time to register their complaint manually as traditional method do. As metropolitan citizens necessitate a common platform where they can register and keep track of their complaint, we established the model that addresses this problem. The holistic approach of our model is to be effective in bring down the complaints through urging them on the basis of severity of complaint. The proposed system is elicited from the concepts of NLP, sentiment analysis and machine learning models. It integrates the different abilities that analyses the citizens' sentiment to prioritize the complaints and categorize them into respective departments. So that service executives can directly use it to identify citizen's major needs and provide them appropriate facilities.

— The day to day operations and functioning of the city is taken care by local governing bodies which is known as Government Authorities. Among many other things one of the most important responsibility of the Government Authorities is to manage and solve the complaints that the residents of the city might have. Now in order to maintain the large city requires that the Government Authority need to be aware of any problem or shortcoming either through (sensors/ CCTV cameras) or by allowing the citizens to complaint about these problems. The second option is usually preferred because it gives the proper valid information. A mechanism to accept the complaints from citizens of the city 24×7 times would be expectation from both the citizens of city and the Government Authorities(GA). The GA generally allows its citizens to register their complaint through several mediums. [6] The chief modes of complaint registration is (a) by visiting the nearest Citizen Facilitation Centre (CFC) established by the Municipal Corporation where an officer listen to the complaints and asks some information and fills it in an electronic form. (b) By calling a contact centre, where the complaint is registered by a call centre agent by typing the complaint into electronic form, or (c) By filling in online complaint registration form i.e. through web portal. In this paper we purpose an Android Application Mobile interface which can be used to lodge complaints. The main idea is to make use of the existing web infrastructure and to provide an easy, cheap and quick mode of complaint registration. The proposed system will enable the citizens of city to lodge complaints anytime, anywhere.

"Simplicity is the ultimate sophistication". E-Housing Society exactly follows this phrase and aims at making the current situation in the society simple and efficient. Society Management System reduces the conflicts that arise within the society by providing facilities such as maintenance management, displaying notices and events, managing parking issues and also the complaints raised by society members, it also deals with the lift issues and sends a direct message to the service person. It automates certain attributes that occur within the society and makes it easy for the members of the society an easy access to the society happenings and on goings. Daily notices, monthly meetings, cultural events, miscellaneous contacts for daily needs, high priority communication and many others which may not be conveyed properly in current scenario as most of the things are getting handled manually. It lacks transparency. To overcome the problems occurring due to this time lagging manual system, an automated system needs to be developed. This system created will notify people for events and activities in the society personally so that people can actively participate in those activities and thus increases interaction with neighbors. Even though people can make complaints which will receive by admin. After that members can see the progress of their complaints on the web application itself.