A hierarchical model for critical success factors in apparel supply chain

Dr. Syed Mithun  Ali

A hierarchical model for critical success factors in apparel supply chain

2020, Business Process Management Journal

Purpose-Supply chain management plays an important role in sustaining businesses in today's competitive environment. Therefore, industrial managers are focusing on exploring the key performance improvement attributes of supply chain management to achieve a better position in the global market. Aimed at ensuring best supply chain management practices, this study presents the key performance improvement attributes, known as critical success factors (CSFs), within the context of the apparel supply chain of Bangladesh. Design/methodology/approach-In this paper, the interpretive structural modeling method (ISM) has been applied to develop a structural framework to analyze the contextual relationship among the factors under consideration. MICMAC (Matriced' Impacts Croises Multiplication Appliquee aunClassement) analysis has also been performed to define the classification of the CSFs in terms of their driving and dependence power. Findings-The research findings reveal that supply chain collaboration/partnership and customer satisfaction are of crucial importance to success in the context of supply chain management of the readymade (RMG) garments industry of Bangladesh. Further evidence suggests that these, along with other success factors, can assist in achieving a competitive advantage and better market position. A number of theoretical and managerial implications have been provided for managers and practitioners, and for further evaluation of the study. Originality/value-This paper considers a new supply chain problem which identifies and evaluates critical success factors. This paper also develops a new structural model for evaluating critical success factors.

The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/1463-7154.htm A hierarchical model for critical success factors in apparel supply chain Nighat Afroz Chowdhury and Syed Mithun Ali Department of Industrial and Production Engineering, Bangladesh University of Engineering and Technology, Dhaka, Bangladesh Sanjoy Kumar Paul Success factors in apparel supply chain 1761 Received 9 August 2019 Revised 20 November 2019 Accepted 14 February 2020 UTS Business School, University of Technology Sydney, Sydney, Australia Zuhayer Mahtab Department of Industrial and Production Engineering, Bangladesh University of Engineering and Technology, Dhaka, Bangladesh, and Golam Kabir Industrial Systems Engineering, University of Regina, Regina, Canada Abstract Purpose – Supply chain management plays an important role in sustaining businesses in today’s competitive environment. Therefore, industrial managers are focusing on exploring the key performance improvement attributes of supply chain management to achieve a better position in the global market. Aimed at ensuring best supply chain management practices, this study presents the key performance improvement attributes, known as critical success factors (CSFs), within the context of the apparel supply chain of Bangladesh. Design/methodology/approach – In this paper, the interpretive structural modeling method (ISM) has been applied to develop a structural framework to analyze the contextual relationship among the factors under consideration. MICMAC (Matriced’ Impacts Croises Multiplication Appliquee aunClassement) analysis has also been performed to define the classification of the CSFs in terms of their driving and dependence power. Findings – The research findings reveal that supply chain collaboration/partnership and customer satisfaction are of crucial importance to success in the context of supply chain management of the readymade (RMG) garments industry of Bangladesh. Further evidence suggests that these, along with other success factors, can assist in achieving a competitive advantage and better market position. A number of theoretical and managerial implications have been provided for managers and practitioners, and for further evaluation of the study. Originality/value – This paper considers a new supply chain problem which identifies and evaluates critical success factors. This paper also develops a new structural model for evaluating critical success factors. Keywords Supply chain management, Critical success factors, Interpretive structural modeling, Readymade garments industry, Decision support Paper type Research paper 1. Introduction Over the last few decades, the business environment has become more dynamic and volatile in nature due to globalization, technological change, and increased customer demand (Ali et al., 2017). Supply chain management (SCM) has proven to be an important tool in overcoming this situation and gaining a competitive advantage. Therefore, in recent years many academicians and industry practitioners have taken a lot of interest in the successful implementation of the SCM concept (Chowdhury et al., 2019). Since garments and textiles is, This research was supported by BUET CASR under grant number DAERS/CASR/R-01/2017/DR-2280 (50). The authors would like to show our gratitude to all the academicians and industry experts who assisted in conducting this research by providing valuable insight and expertise. Business Process Management Journal Vol. 26 No. 7, 2020 pp. 1761-1788 © Emerald Publishing Limited 1463-7154 DOI 10.1108/BPMJ-08-2019-0323

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A hierarchical model for critical success factors in apparel supply chain

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