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Cultural Sensitivity in Delivery of Social Services
Poka Laenui2013
Inasmuch as spiritual development is the supreme end of human existence and the highest expression thereof, it is the duty of man to serve that end with all his strength and resources. Since culture is the highest social and historical expression of that spiritual development, it is the duty of man to preserve, practice and foster culture by every means within his power. (American Declaration on the Rights and Duties of Man. 9th International Conference of American States. 1959, Bogota, Columbia)
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Cultural competence consists in attitudes, skills, behaviors and strategies allowing organizations and individuals to behave in situations of cultural diversity. Health systems are requested to assist an increasingly varied population, composed also of migrants (in Italy, they represent approximately 10% of the overall population). Since 2011, CCM has been organizing a Course in Global Health for health professionals. The course includes a module specifically meant to enhance participants' cultural skills, providing them with knowledge and competences helpful to deal with migrant patients. All health workers committed to offer high quality assistance to each patient should attain "cultural competence".
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