In recent years there has been a growing interest among product development organizations to capitalize on engineering knowledge as their core competitive advantage for innovation. Capturing, storing, retrieval and sharing of engineering... more
In recent years there has been a growing interest among product development organizations to capitalize on engineering knowledge as their core competitive advantage for innovation. Capturing, storing, retrieval and sharing of engineering knowledge from a wide range of enterprise memory systems has become crucial part of knowledge management practice among competitive organizations. Managing and reusing their knowledge can facilitate design engineers to make more timely and informed decisions, thus reducing the decision loops for new innovation projects. In light of a changing and dynamic enterprise definition, including a move towards Product-Service System (PSS) development ,this paper discusses some of the limitations of current enterprise memory systems in reusing engineering knowledge across the proposed knowledge life cycle. Further, the paper illustrates how Web 2.0-based collaborative technologies can leverage cross-functional knowledge for new PSS development projects through an open, bottom-up, and collective sensemaking approach to knowledge management.
