Managing reimbursement requests with co-hosts
There’s a lot to manage when you’re a host. A full-access co-host can help with some of that work, including managing the host’s reimbursement request under host damage protection.
How co-hosts can help
Full-access co-hosts can start, manage and resolve reimbursement requests for damage in the Resolution Centre under host damage protection on behalf of the host.* Payments will always be made to the host who is the listing owner no matter who manages the requests.
Check out what co-host’s can do for more details and how to set their permissions.
When listing owners take over reimbursement requests
Only the person managing a reimbursement request can take action on it, and we know there are some things as a listing owner you might want to handle yourself. Listing owners can take over reimbursement requests from full-access co-hosts at any point.
Keep in mind, a reimbursement request can’t be reassigned once it’s been taken over by the listing owner. Before you take over a request, think about whether you’ll be able to complete the process.
Take over a reimbursement request from a full-access co-host
Take over reimbursement requests on desktop
- Click Resolution Centre and select the request you want to take over
- Under Request managed by, click Take over from (name of co-host)
- Click Yes, take over
Take over reimbursement requests in the Airbnb app
- Tap Today
- Under Your reimbursement requests, tap the request you want to take over
- Under Request managed by, tap Take over from (name of co-host)
- Tap Yes, take over
Take over reimbursement requests in the Airbnb app
- Tap Today
- Under Your reimbursement requests, tap the request you want to take over
- Under Request managed by, tap Take over from (name of co-host)
- Tap Yes, take over
Take over reimbursement requests on mobile browser
- Tap Resolution Centre and select the request you want to take over
- Under Request managed by, tap Take over from (name of co-host)
- Tap Yes, take over
Reimbursement requests and removed co-hosts
Reimbursement requests won’t get lost when there are changes to who’s helping on your listing. If you remove a co-host or they remove themselves from the listing, the requests they’re working on will be automatically assigned to the listing owner to manage and complete. We’ll send an email if that happens so everyone knows what’s going on.
Payment for reimbursement requests
Payment for all reimbursement requests go to the listing owner, even when a co-host is helping with a request. In some cases when a co-host is managing a reimbursement request under host damage protection, the listing owner may be contacted to sign a Host Damage Protection Approved Payment Request Agreement before the payment is made. Only the listing owner can sign this Agreement. Once signed, the payment will be issued to the listing owner’s payout method.
*Co-hosts of listings located in Japan are not able to start, manage or resolve requests for damaged or missing items in the Resolution Centre or reimbursement requests under host damage protection on behalf of hosts.
Host damage protection isn’t an insurance policy. It doesn’t protect hosts who offer stays in Japan, where Japan Host Insurance applies. For hosts who offered stays or China, the China Host Protection Plan applies. Keep in mind that all coverage limits are shown in USD.
For listings in Washington state, Airbnb’s contractual obligations under host damage protection are covered by an insurance policy purchased by Airbnb. Host damage protection is subject to terms, conditions and limitations except for hosts whose country of residence or establishment is within Australia. For such hosts, host damage protection is subject to these terms, conditions and limitations.
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