boost product adoption

Looking to grow your customer base? Discover which product features and innovations your audience is craving.

Increase brand loyalty

Happy customers are loyal customers. Find out what your customers need to feel more engaged.

fuel business growth

From entering new markets to capitalizing on emerging tech, our insights help propel businesses forward in ways they never thought possible.

success stories that make the case for you

Looking for an agency that consistently delivers insights for creating better customer experiences? Take a look at how AnswerLab provides true business value for our clients.

view all success stories

applying AI for customer growth

A major e-commerce client asked us: What do our users want from a shopping experience powered by conversational AI? How could an AI assistant address their needs while they shop?

Google mobile best practices

Google asked us: How do we help our clients increase conversions from mobile traffic so they continue to invest in and see value in mobile advertising?

The insights are now a key reference point as we continue to expand features

"The researcher's work had a significant impact on our team. Our chief Design Officer and other team members praised the report's clarity and actionability. The insights are now a key reference point as we continue to expand features across web and mobile platforms, driving our ongoing projects with clear, actionable insights."

Casey Schnoor | UX Researcher, Twitch

AnswerLab’s quality has been top notch

"AnswerLab’s quality has been top notch. I’ve thoroughly enjoyed working with AnswerLab and hope for the opportunity to do so in the future."

Director | User Experience Design, LinkedIn

Their research design provided actionable insights

"From our initial discussions to the final presentation of findings, AnswerLab demonstrated a strong understanding of our industry, our business needs, and our customers. Their research design provided actionable insights. We were able to benchmark our site, validate the changes we made, and identify areas for future improvement. They are truly a strategic partner."

Steven Abatiello | Manager, Web Operations at National Grid

Critical in guiding our global website redesign

"AnswerLab's ongoing benchmarking research has been critical in guiding our global website redesign, and now we will have a continuous reference point for our decision-making going forward."

CMO | Global Retailer

Helped my team understand where and how we should most effectively prioritize our resources

"UX benchmarking has provided my org with a more nuanced and descriptive means to track our progress towards our annual objectives. Through two rounds of benchmarking, AnswerLab has helped my team track how well new feature launches are supporting user needs – or where they’re falling flat. AnswerLab’s insights have helped my team understand where and how we should most effectively prioritize our resources to ensure we’re best supporting our users across our product."

UX Researcher | Google

make the most of our industry expertise

At AnswerLab, we look at the big picture and take the deep dives. Our industry-specific practices ensure you talk to the right people and get a breadth of the most valuable perspectives. And with the agility to see where sectors intersect and overlap, we can help you find more robust answers.