Canvas Information

Helpful Links

How to log into Canvas

How To's and step-by-step instructions can be found on the “Help” section of your Canvas dashboard.

Tier 1 student support is provided by Canvas.

• Call (833) 651-7874 (24/7 support)
• You can also choose to start a live chat with Canvas Support on the Help dashboard.

Support for participants in Childhood Services trainings is provided by Childhood Services

• Call 870-972-3055 (monitored during regular business hours, Monday - Friday, 8 am - 5 pm)

How To's and step-by-step instructions can be found on the Canvas Help site.

The A-State Faculty Center staff provides faculty support and training for Canvas, including assistance with digitizing, updating or creating course content in formats suitable for use in Canvas.  

• Email: CETL@astate.edu
• Phone: 870-972-2334

The A-State Online Faculty Support staff provides faculty support and training for the A-State Online Services programs.

• Email: AOS@astate.edu
• Phone: 870-680-8464

Integrations are extension tools from third-party partners (vendors) which allow faculty to enhance their Canvas course and the student experience.

For integrations, you can easily submit this form-(Canvas Help service form) under the type of Canvas request – choose Canvas Design for review. ITS requires the IT Security Questionnaire/Vendor HECVAT to be sent and approved by Security@astate.edu  in order to proceed with setup. This will only be set up specific times of the year to avoid issues. Please have all your information submitted so we can begin the process- June 1st- August 1st would be the timeframe however depending on the course, concessions will be made.

Feel free to share this link to the Canvas help form with anyone including students as there is a support option as well. Support for third-party partner tools is provided by the partner company. Support contacts and information for commonly used tools are listed in the sections below.

Kaltura (new license beginning July 1, 2021)

Kaltura is a third party tool available in your Blackboard course. Instructors can use Kaltura to record lectures or post videos for students to watch. Students can use Kaltura to record and submit presentations and video assignments.

• How to Submit a Kaltura Assignment
• How to add a Kaltura Video to a Discussion Board Thread

Kaltura and 3rd Party Cookies

Kaltura requires that users enable third-party cookies.

Follow the instructions for your browser:

Firefox

1. Click the "menu" button in the top-right corner of your screen. This looks like three bars stacked vertically. Select Options from the menu.
2. In the "Options" tab, choose Privacy & Security in the left sidebar navigation.
3. Ensure that the Standard box is selected.

Chrome

1. Click or tap on the "Customize and control Google Chrome" button from the top-right corner of your window. This looks like three dots stacked vertically. Select Settings from that menu.
2. Scroll down and click Privacy and Security.
3. Select Site Settings.
4. Click on Cookies and Site Data.
5. Set the "Block third-party cookies" switch to "off"; make sure the circle is on the left and the bar is gray. If it's blue, that means you are blocking cookies.

Safari for MacOS

1. Open Safari. In the menu bar at the top of the screen, select Safari and then Preferences.
2. Go to Privacy and uncheck Prevent cross-site tracking and Block all cookies.   
3. Refresh the web tab and the Kaltura video should now display.

Kaltura Support

• Kaltura Support Site
• Kaltura Knowledgebase

VoiceThread

VoiceThread is a third party tool available to be used within your Canvas classes.

VoiceThread is an online program through which you can leave comments (text, audio or webcam) around a slideshow of media. 

Browser Support

VoiceThread is supported fully by the latest versions of Firefox and Chrome.

·  Browser Requirements

VoiceThread Support

• VoiceThread Knowlegebase 
• Email: support@voicethread.com

Zoom

• Zoom Support

Turnitin

TurnitIn is a licensed third-party plagiarism checker.

• Turnitin Help Center
• Create a Ticket

BioSig-ID™

BioSig-ID identifies users by capturing their unique movements as they draw a password with their finger or mouse. BioSig-ID is used to authenticate users is some courses and programs within Blackboard Learn.

• Open a Ticket with BioSig-ID Support
• BioSig-ID™ Help Site
• BioSig-ID™ Enrollment Video
• BioSig-ID™ Technical Requirements
• How to Reset Your BioSig-ID Password
• BioSig-ID™ FAQ

Respondus Lockdown Browser

Respondus LockDown Browser is required for online exams in some courses. Your Instructor will tell you if it is required for the course.

• Open a Ticket with Respondus
• Knowledge Base
• Respondus eSupport

Remote Proctor Now

Online examinations for the Online MBA through the College of Business are proctored using the Securexam Remote Proctor Now (RPNow) system. Contact your program for proctor costs. Detailed information about the Remote Proctor, Exam Policies, and test environment requirements are included in all courses in those programs.

• Phone: 1-855-436-2039
• RPNow Support Site
• Open a Ticket with RPNow
• A "Contact Support" options also available within the RPNow software.
• RPNow4 Update Note:Please download updated RPNow4 using the link provided by your instructor in your Online MBA course. Do not use any previously installed or downloaded version.

ProctorU

Online examinations for certain programs are proctored using the ProctorU system. Contact your program for more information. Detailed information about the ProctorU, Exam Policies, and test environment requirements are included in all courses in those programs.

• Technical Requirements
• System Test
• Phone: 1-855-772-8678
• Chat: https://www.proctoru.com/Chat option in lower right corner of page.
• Email: https://www.proctoru.com/contactus.php

In order to conserve storage, ITS may Archive Blackboard classes after 5 semesters. You can retrieve the Archived content from our Blackboard Utility Package.

When you select Archived Courses in the right menu you should see a list of past courses. By clicking the listed Course ID, you can download a package file that contain all the content from the old course.

That downloaded zip file can then be imported into a Canvas course, by selecting the Blackboard 6/7/8/9 export .zip file from the Content Type dropdown menu.

To learn more about importing these packages, see the Canvas help site. 

Classes restored through the import process will only contain the materials that were used to teach the class. They do not contain student work or grades from the past class. If you need grades and student work from an Archived class, you will need to open a ticket with the ITS HelpDesk.