LiveAgent

Points of interest: preferred cost over contenders, straightforward (you can request help inside of a couple clicks), quick ticketing helpdesk programming, clients can send messages through messages, live visit, informal communities, it can quantify representative's execution, a plausibility to partition all messages into gatherings and contacts, LiveAgent can likewise make its own guidelines how to gap messages, it might gather information about clients or individuals experiencing the page, a chance to print tickets effectively. We were most fulfilled by capacity live talk, through what our administrators illuminated the most elevated number of client's solicitations. We are upbeat to utilize LiveAgent helpdesk programming, we settled on a decent choice.

The bolster work area either don't completely comprehend the issues or take the state of mind that the client is never right. It is frequently an instance of it works that way - whether it is correct or wrong.The live talk needs good capable of being heard tones when another message is gotten (operators and client). Regularly visits get disregarded on the grounds that the specialists or client has diverse screens open.If you have a few divisions and you make another ticket you additionally need to choose a from email address. This is simply off-base. In the event that an email location is fixing to an office why might you need to choose an email address a second time.

I've been looking for an unpredictable arrangement that would cover our organization needs (ticketing framework, visit, calls, mail, interpersonal organizations, information base, customer base,. Live Agent appeared to be an immaculate arrangement. Particularly at it's cost quality-usefulness proportion. What I like is that LiveAgent is developing and turn out to be better and better. What I wish it to become quicker, as there are still some missing components.

LiveAgent is one of the many help desk software services you can find in USA and worldwide. And it is quite a good one - you can have access to a large amount of functionalities and features to manage your support service for your business. The user interface is excellent and actually easier to use than the other offerings. Very logical workflow and simple to navigate interface.

There are just a few things I dislike about LiveAgent and I think they could improve. First of all, and it's really basic, you can't merge tickets, and this is a must when you need effectivity in a support service. And also the message alerts are really quiet, and the sound is almost mute, they should change that. Everything else is very good, they provide a great software.

Overall, LiveAgent will definitely work for your help desk service, if you want to set it in your website or business. You can manage and organize a long list of fields and data, in order to improve your support service and being careful with your customers. I definitely recommend LiveAgent, you should totally try it out if you don't want to spend a lot of money!

"LiveAgent is one of the best tool for online live chat and help desk area that is known for the e-commerce businesses at the small and midsize level. Best part is that apart from online live chat, it also supports ticket management, online self-service portals and change & license management. Another best part is that it comes out with Web-based (cloud) software and on-premise installations"

"Some of the functionalities could have been arranged in the better organized way. May be options to integrate with more application could have been there. Additional themes from the user Interface would be an added advantage. Implementation can be done fast and easy but it may take some couple of hours "

"When there is a need for good customer satisfaction experience and sales in e-commerce and online stores, Live agent is definitely a good choice for online live chat ,help desk platform, Incident and problem management ,Multi-Channel Help , and other additional features like Rules, Email templates, Split tickets, Forwarding WYSIWYG editor, Chat invitations,Gamification and Mobile apps. I would definitely recommend this product for the purpose mentioned above."

My company uses help desk software LiveAgent more than 2 years and we can state that software is really reliable. It is full of interesting features how to make whole ticketing process of answering customers' requests more quickly and simple. LiveAgent receives emails, phone calls, social networks messages like Twitter and Facebook but also live chat. We are very satisfied with live chat function. Using live chat our agents can quickly answer any requests and they can arrange more customers per day. We can add rules to divide tickets, especially time-based rule for management and control. Our team likes working with LiveAgent because it's simple.

Occasional bugs in new features, but are solved usually in 1 day. Missing some call options, like IVR and forwarding... We needed help with some complicated rules and automation, but support was willing to help us and set it up quickly. There are no any other cons. System works pretty well.

We found out that communication with our customers is very important. If we talk to them they spend more money on our services. That's why we decided for a complex solution that provides all communication channel we needed. It was also the first time we added a live chat button to our websites, we can say now that it was a good move.

We work with LiveAgent helpdesk software 2 years now. LiveAgent is full of interesting features ready to support your customer service. Spam filter avoid receiving messages you do not want to receive, you can simply create contacts, forum, notes, filters and departments. You can set email templates to send answer with predefined answers as quick as possible.

We would be happy if we could choose a theme from more options than 2. Now we can choose only black or white theme. It would be great if we could modify each color of LiveAgent panel ourselves. We also miss an integration with Salesforce, we will be thankful if they add it there in the future.

Company is reliable and we are satisfied with the choice we made. There is an option to easy manage everything from your phone through iOS and android apps. I recommend it to every company with poor customer service and not satisfied customers. We really like a huge bunch of features LiveAgent offers.

The options to customized the customer support portal to fit our branding guidelines are rich. Thanks to custom CSS we were able to perfectly match it with our branding and make it look very appealing. Good thing about LiveAgent is its support staff that was and is always willing to help us.

There are no cons that we would like to point out as a part of this review. Our satisfaction with the software has been always high.

The initial implementation of the customer portal was easy and also the customization that was mainly handled from our side with an occasional help of the support staff. The software is stable and reliable. Thank you, LiveAgent team!

We consider LiveAgent as the best help desk software on the market. We have tried several other solutions, however, none of them fully met our expectations. LiveAgent combines great and affordable price and features, that we were not able to find elsewhere. One thing that we would like to highlight is the included call center software, which means that there is one less software to handle and take care of. The customization features are also pretty rich as we can customize almost everything starting from the chat bubble to the window, customer portal and also the invitations.

I wish the UI would be updated to be more user friendly. Also, the mobile apps are pretty much outdated - they look awful and have just bare functionality. You can not have a live chat with the customers via the app, you can do just basic "ticketing"

The software fulfilled all of our needs from the day one. We also have to appreciate the customer suppor team, that was always ready to help us with any kind of question. We recommend LiveAgent to every company that wants to have happy customers.

Very affordable, quite easy to set up & use. The tags, rules & time rules are brilliant, once you learn how to use them properly you can easily get statistics, create folders and auto-assign the tickets. Can also generate leads from facebook & email, and integrate with VOIP phone and you got all the recorded calls on the ticket. On top of that you can add notes & postpone as much as you like so you don't miss anything.

Not much. I would make the initial set up a bit easier & add a whatspp integration, that's about that.

Great ticketing system, very affordable price, great support team, the best value for your money from my experience.

Live Agent is very user friendly and very stable. Also i love the automatizations available even thought they could have more but its more than enough for daily needs

Live Agent could benefit from more functionalities and also more customizing, like more skins for example

Overall LiveAgent is everything you need to get your support and live chat up and running smoothly. i Strongly recomend it

Auto assigning of tickets where possible to cut back on manual assigning across the business.

we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.

Great product with excellent support team. Best features would be Automated ticket assignment on bespoke forms. User controls, roles and departments.