Zoho CRM

I would highly recommned Zoho CRM. It's very good system that can be used by any type of business. And it remains cheaper comparing to Salesforce. Of course it doesn't have some features Salesforce offer but still it's totally awesome. It has a robust email marketing technology. It features web forms to gather leads, nice reporting and it integrates with other Zoho products, Google apps. They offer a free edition to try their platform. Zoho has website visitor tracking and invoicing options. Zoho has plenty of tutorials, webinares, and you just need to simple Google it !

Some reports that they have a limited support service. Their mobile application and Android bas app is limited. Android app isn't so much well designed when it comes to theme. People reports their UI as being not properly functional. I would love to see Zoho make more efforts and fix as soon as possible Zoho's mobile app. Zoho lacks integration to its biggest competitor Salesforce. Zoho rocks when it comes to specific features.

Zoho and Salesforce are the market standard and the biggest names in the CRM world. I would suggest for to businesses to consider those two. Zoho is moderately difficult to use comparing to Salesforce but Zoho is way cheaper. Zoho comes with a cool free version for 10 user ! (with a limited amount of functionalities).

Zoho CRM free version is a good choice for the businesses with all the core functionality. It is a web based solution with multiple users features lead gathering, mobile apps based, workflow automation, social collaboration, contact management, third party integration, analytics and a robust set of tools. Zoho CRM free version is best opportunity for small size of businesses, they don’t have budget for CRM. I am giving four star as it can be the best option for small businesses.

Zoho CRM is the best option for small businesses. As free CRM software, it comes with many drawbacks. If your business require customization, that will be very tough as it’s come with limited customization option. Navigation takes more time and it takes many steps to complete simple task. The one of the important part is customer support; free version doesn’t support phone service. Because of this its takes more time to solve the issues even if the issue is very small.

Zoho CRM is the best option for small businesses but in the case of growing your business, it will not satisfy your business needs. If you don’t have budget, Zoho CRM can be the best option for your business.You can analyze your business needs before making decission and go through the mutiple CRM to finalize your CRM software.

I am an HR Manager and have been using Zoho Suite for my company for last 3 years. As an HR company we do not require to handle a large volume of leads for our business and therefore, Zoho CRM's professional version has been our CRM of choice. It was referred to me by one of my clients who is into IT services. Earlier we were using Excel and Google Docs for storing all the information about the sales leads we were generating for our business. With Zoho CRM, it's easy for me as a business owner to search for the leads and see all the activities my Business Development team has been doing. Currently, we are using Zoho Recruit, Zoho CRM and Zoho Mail. Zoho Recruit serves as our main tool for HR services and Zoho CRM is used for managing leads for acquiring new business. Zoho offers me price advantage which no other CRM software could and it was very easy for me to switch from Excel to a cloud based solution. Now I don't have to wait for my sales team to come back and update me about their meetings, they simply update the lead in CRM and I can pull out the report in the evening. Another big advantage for our business is that we can track the pending follow-ups. Zoho CRM can be automated to send automatic notifications when a follow-up date has been reached. I have recently learned that they offer phone bridge integration as well and I'm currently talking to my client who oversaw the whole Zoho CRM implementation for integrating our Avaya calling solution with Zoho CRM.

There are not a lot of negatives that I can point about using Zoho CRM as we are a small company and the volume of data that we use is typically breeze for any CRM solution out there. The only drawback I would say is that it is difficult to get through the support team at times. The long waiting queue on the phone call can be frustrating for a non-technical person like me seeking help.

My biggest concern while choosing a CRM solution was that we are an HR company and, therefore, do not have a technical person in our team who will be handling CRM. However, with an easy learning curve, simple interface and robust features, we have come to love Zoho CRM for our business. For a small business seeking a cloud-based solution, I would highly recommend Zoho CRM.

It was designed as an advanced lead management platform to enable users have the ability to identify current trends, increase efficiency, reduce costs while identifying trends in their attempt to retain and manage potential leads. The most amazing thing about the Zoho CRM is that it helps users simply just turn their companies into a customer focused organization.

Data entry is a bit bogus because I had issues with trying to enter the same type of information more than once. It’s a good thing the platform is a robust one but the features are way too many for a user to utilize each and every one of them. Vendor can do better with providing users with adequate how – to – do videos.

The Zoho CRM comes as a free trial version and deployed either as a cluod, SaaS , web based or installed on native mobile OS. It offers users trainings through documentation, webinars and in- person sessions. It has some excellent features like call routing/recording, affiliate management, campaign management, email integration, lead scoring / distribution, pipeline management, source tracking, etc, all in one complete package

Zoho CRM offers a million of fields to fill in data. I find it useful for detailed tracking your customers and prospects. I like its layout and functionality. It is also customizable and easy. In comparison to other solutions it provides much more options. Everything you need like leads, opportunities, companies, contact persons, complaints and e-mails are very easy and quick to create and find in a very flexible way. In my opinion it is very important powerful customization, views and macros. It provides many features that are free and many others that require a very modest investment like linking to QuickBooks or Outlook.

I think there is lack of interface between some of the modules. It happened to me some technical defects. I can’t say that customer support is always available. I had sent them an email and waited for response. I found it doesn't seem to be a way to sort the order of email template groups, which is inconvenient. I bother sync issue with the smart phone. It takes too long as well as update. On top of all, I don’t like some inconsistencies like closing email window loose unsaved email contents without warning. In accordance to solution is made up of modules it seems some data did not carry across modules which made for duplicate data entry. Another drawback is that the software doesn't allow easy design of an email with photos and illustrations.

I recommend it for mail merge email templates. If you are considering this product, take the short trainings so you can see if it meets your requirements and expectations. It can solve most of your business issues and the price is more than fair. Even if you are not so satisfied with it as a solution for sales and marketing automation, you can use it for a database purpose.

This customer relationship manager is for small to medium size to enterprise businesses in my opinion. It provides a customer lifecycle solution for managing marketing, sales, support and inventory in one dashboard. Sales departments benefit the most from the automation of sales tasks which saves time and streamlines organizational efficiency. This software allows sales teams to focus more on closing deals while Zoho CRM takes care of the administrative tasks. It also provides forms to use on your website for collecting lead information and will automatically populate inside the software. It definitely helps sales reps and team members with tracking contacts, leads and deals which saves more time for closing sales. The Zoho CRM data could also be utilized to follow up with current customers for upsell and cross sell opportunities. It also provides automation of marketing to plan effective activities, analyze leads & lead generation while measuring ROI of marketing and sales campaigns. The customer support area allows for company wide engagement of a support resolution center. The inventory management system helps integrate pre-selling & post-purchase activity within a single app. Tracking inventory procurement vendors is also possible with this CRM application. This platform works with your domain email server for optimal branding of sales and marketing campaigns. It's cloud based and can be accessed there is an internet connection via computer, tablet and mobile devices. With Zoho CRM team members can work together easily with updated contact, lead and deal information and work as a team generating and tracking, managing and analyzing the entire sales pipeline. Sales teams can view leads which are listed with contact information using search filters such as: converted leads, unread leads, today's leads, my leads and all open leads. Importing leads into this customer relationship management software from an Excel spreadsheet is easy and assign them accordingly to specific sales team members. The dashboard task tab shows tasks which need attention while sales reps can enter the task directly and contact the prospect. It be removed once the task is complete. It has a meeting manager with notifications that you can convert into a contact. Workflows automate ongoing tasks by assigning actions which are triggers of any event such as sending email or a new lead added. You can integrate your business email to share info with existing team members and leads currently in the system including follow ups and also connect seamlessly with Quickbooks, PhoneBridge, Office and Outlook. Developers can extend Zoho CRM using their API to integrate data into other software.

Zoho is a basic but comprehensive CRM software system. Other components which are included with other CRM's are available as with additional Zoho paid services. Their would be a learning curve for an entire sales team to become very efficient. Not that a day or two of training is not worthwhile, it's simply that I've seen more intuitive options during my research. I have not tested the customer support and cannot speak to it's quality directly. But by some accounts it's not consistently great so definitely test it to know prior to investing.

For managing the lifecycle of a customer under one roof Zoho CRM meets the needs of most businesses. The integrations are good and the ability to BCC with the CRM is also key in my opinion. By all accounts the software uptime, security and performance is solid. The pricing is competitive and reasonable. There is a quality feature set included with each of their plans. I like using workflows that automate tasks according to my team's specific needs. Overall with the free trial to test whether it's the right system for your business needs and considering the reasonable cost, there's value in this CRM to help grow your team's efficiency and bottom line. It's not my favorite CRM on the market but it is very good in my opinion.

If you are looking for customization options, then this is the tool for you. It has top notch reporting abilities, which allow you to make the call on data. The mobile version is very functional, and user-friendly. I would have to say the dashboard is well designed, and simplistic. Overall, all the features are strength forward, and you can easily make changes to any of the workflow options. Most interfaces do not give you many options when it comes to the mobile app, but this one does. If you are looking for a software to streamline your work flow, this is the one.

The email portion of this software is not as user friendly as other parts of the software. I am having a difficult time setting up accounts, and receiving my emails on this interface. I have looked for online help, but came up empty handed. I gave customer service a call and they were less than helpful, so I have not integrated my email into this software. Eventually, I hope to but I don’t have time to mess with it. Other than that the software is very clean and easy to use.

This is near perfect, as it lets you customize most of the interface. I have used many different types of CRM software, and this one is by far the best. I am happy that I can manage all my work in one place, as it has increased satisfaction with my customers, and allowed me to train my employees more efficiently. I give this software two thumbs up.

"One of the best feature is that , this tool provide lots of customization options. The reporting capabilities are good and can be scaled up easily.Mobile version of the app delivers great amount of functionality, and is easy to use Easy to use, clean and straight forward but allows modification significantly. Also it is easy to modify the workflow options easily. It also has a useful mobile app which is another feature which I like the most where it allows me to use it on the go. "

"I have a concern where if the reports could be given with option to customize. Also Email track supported by Zoho CRM could have been better and I found it difficult to use it sometimes. Sometimes auto emailer is not responding and this is not consistent.This issues comes on and off. May be apps needs betterment in designing. Though some of the features can be customized, it takes sometime to get use to the workflow. "

"If you are looking for a good CRM tool with smaller learning curve, and limited budget, Zoho is for you. Consider the features that you really need and then consider the price. IF both comes and match with Zoho CRM, then this is the perfect tool for you. One best part of the zoho CRM is that it has very good support team and they will help you in solving the problem. For the price , I would recommend zoho CRM as one of the great product "

Zoho CRM is best tool for Salesforce automation. It is can easily be integrated with Salesforce. It is an Online CRM tool which can also be use for Lead Management. its interface so easy that even newbie can easily use this. It's reliable customer relationship management tool. Zoho CRM Online is cpmatible with almost every Operating System and different devices.

It is costly when you compare it with online CRM tools. Lead management also lacks some core functionalities which are offered by other competitor tools. However, Customer support is quick and perfect. They will respond to your queries on timely fashion. If you want to use it as a new customer then there are many tutorial available. So you can easily learn it.

I have used Zoho CRM for keeping data of different schools from New York. Although it was difficult for me but with the passage of time I quickly learned it's main functionality. I can also use it from my mobile just by logging into it. Customer and technical support is perfect. I am recommending this tool to my colleagues and friends.

This Zoho Crm is one of the most use software for small businesses. Our small company have been using this Zoho Crm for almost a year. And so far it helps a lot on the business. The good thing on this software is ease to use. And can be use on mobile phone. With this always keep tracked on our sales and to know the employees and company's performance. And able to build a good relationships with the customers as we can give them the services they wants. This Zoho offers a lot of applications to help businessman that just been started on their small businesses. Some of their features are Multi user, 360 view,Automation,Collaboration, Mobile Crm and many other more. It continues to do development on the product . Its a very quite easy to used and set up.

So far using Using Zoho CRM we don't have any big issue. With this we have a lot of improvements. And also its offered free version, Its fit for small business like us. My only concern is that sometime customer service is not that responsive.Very useful yet affordable. Giving users a general guide.

Zoho Can be the best choice for small businesses. To get focused on improving and increasing sales and delivering customer's needs on time. Its simply improves relationships with your employees and customers that makes them feel appreciated. I think in general Zoho is doing great job. And with very affordable price. Its impressive.