The Future of Feeling: Building Empathy in a Tech-Obsessed World
Written by Kaitlin Ugolik Phillips
Narrated by Kaitlin Ugolik Phillips
3/5
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About this audiobook
An insightful exploration of what social media, AI, robot technology, and the digital world are doing to our relationships with each other and with ourselves.
There’s no doubt that technology has made it easier to communicate. It’s also easier to shut someone out when we are confronted with online discourse. Why bother to understand strangers—or even acquaintances—when you can troll them, block them, or just click “Unfriend” and never look back? However briefly satisfying that might be, it’s also potentially eroding one of our most human traits: empathy.
So what does the future look like when something so vital to a peaceful, healthy, and productive society is fading away? The cautionary, yet hopeful, answer is in this champion for an endangered emotion.
In The Future of Feeling, Kaitlin Ugolik Phillips shares her own personal stories as well as those of doctors, entrepreneurs, teachers, journalists, and scientists about moving innovation and technology forward without succumbing to isolation. This book is for anyone interested in how our brains work, how they’re subtly being rewired to work differently, and what that ultimately means for us as humans.
Kaitlin Ugolik Phillips
Kaitlin Ugolik Phillips is a journalist and editor who lives in Raleigh, North Carolina. Her writing on law, finance, health, and technology has appeared in the Establishment, VICE, Quartz, Institutional Investor magazine, Law360, Columbia Journalism Review, and Narratively, among others. She writes a blog and newsletter about empathy featuring reportage, essays, and interviews. For more information, visit www.kaitlinugolik.com.
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Reviews for The Future of Feeling
18 ratings2 reviews
- Rating: 3 out of 5 stars3/5“Our future will likely be even more tech focused than the present. We can’t control all the tech products that come at us, but we should assert some agency in how they affect our lives.” – Kaitlin Ugolik Phillips, The Future of Feeling
This book addresses an important topic: how to build empathy in the use of our technology tools. One needs to look no further than strings of increasingly incendiary comments on social media forums to obtain evidence of the problem. The author has investigated the various ways technology is being used to foster empathy, such as Virtual Reality, Apps, Bots, Games, and Artificial Intelligence. This book outlines many options, along with advantages and potential abuses.
The author presents the research results of others in a coherent manner. I think it requires a specific interest in the subject to fully engage in the material. It could have used additional focus on building interpersonal skills via face-to-face interactions, listening to understand the other person’s point of view, asking non-inflammatory questions to find out more, and transferring those skills to social media. I value the research results presented and feel it was worth my time reading it. - Rating: 3 out of 5 stars3/5Technology – especially social media – has made our communication more accessible over the last ten years. But has it enhanced the quality of our conversation? In this book, Phillips contends that empathy has lost out in the transition to digital technology. She cites events like the 2016 US election as proof of how we are unable to have a civilized conversation in the digital world.Thus far (in the first couple chapters in the book), I followed Phillips. However, as she went on in the book, she seemingly did not analyze new material deeply enough. She mainly dove deeply into thinking about Virtual Reality (VR) devices. She contends that, if done right, they can make us more empathetic as they allow us to see what it feels like to be in another’s virtual shoes. While not holding a prejudice against VR, I still am skeptical that they serve as a potential panacea for our communication woes.Through Phillips’ reports, I am encouraged that Silicon Valley, the starting point of so many of our technologies, is aware that empathy is in short supply in our world. However, call me old fashioned, but more technology might not be the solution for our human woes. Perhaps we should simply talk to each other more… face to face. This is what I try to do in my technology job – to have direct conversations as much as possible. Why do we need to try to develop expensive solutions when simple ones suffice?Here, Phillips lost me. I wish she had more ideas to make our conversation interesting, along traditional lines. VR just doesn’t cut the cheese for me, even if it is virtual cheese. I prefer engaging in real conversation over a cup of coffee or in a faith community. Do we need our public square to be virtual, too, or are we just missing out on the real life that’s going on around us? Must Facebook, Twitter, and Instagram be the only answer for every one of our woes? Phillips needed to tell me more about these questions. Instead, winding out her exploration, she seemed to hide herself behind technology when I needed to see her common humanity.