Rating: 4 out of 5 stars
4/5
Loading
JM![]()
author
Joseph A. Michelli
Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks E...view moreJoseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.view less
Books by Joseph A. Michelli
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Rating: 4 out of 5 stars4/5Leading the Starbucks Way (PB) Rating: 4 out of 5 stars4/5Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 0 out of 5 stars0 ratingsLeadership Lessons from the Most Admired Companies Rating: 0 out of 5 stars0 ratingsStarbucks Leadership Lessons Rating: 0 out of 5 stars0 ratingsStronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Rating: 0 out of 5 stars0 ratings
Audiobooks by Joseph A. Michelli
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People Rating: 4 out of 5 stars4/5The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Rating: 4 out of 5 stars4/5Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 4 out of 5 stars4/5The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging Rating: 5 out of 5 stars5/5The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Rating: 4 out of 5 stars4/5Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Rating: 0 out of 5 stars0 ratingsPrescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Rating: 0 out of 5 stars0 ratings
Audiobooks Narrated
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 4 out of 5 stars4/5Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Rating: 0 out of 5 stars0 ratings