Summary of Crucial Conversations: by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary
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While the phrase “crucial conversation” might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives. Three things come together to forge a crucial conversation, which is a discussion involving two or more people: opposing opinions, strong emotions, and high stakes.
Typically, people handle these kinds of conversations in three ways: they avoid them, they face them and handle them poorly, or they face them and handle them well. Of those three choices, who would not choose the third option, to handle them well? And yet, it usually goes the other way: usually, when we get into “crucial” territory, we bring out our worst behavior.
The authors claim that this is because we are designed incorrectly, which means we do not know what to do when a conversation slides out of casual territory. When we hear someone say something that we disagree with, our body reacts in a hostile manner, pumping adrenaline through our veins and diverting blood from the brain. Worse, we are not usually...
To be continued...
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Summary of Crucial Conversations - Alexander Cooper
SUMMARY of Crucial Conversations
by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - Tools for Talking When Stakes Are High - A Comprehensive Summary
SUMMARY of Crucial Conversations
Chapter 1: What’s A Crucial Conversation And Who Cares?
While the phrase crucial conversation
might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives. Three things come together to forge a crucial conversation, which is a discussion involving two or more people: opposing opinions, strong emotions, and high stakes.
Typically, people handle these kinds of conversations in three ways: they avoid them, they face them and handle them poorly, or they face them and handle them well. Of those three choices, who would not choose the third option, to handle them well? And yet, it usually goes the other way: usually, when we get into crucial
territory, we bring out our worst behavior.
The authors claim that this is because we are designed incorrectly, which means we do not know what to do when a conversation slides out of casual territory. When we hear someone say something that we disagree with, our body reacts in a hostile manner, pumping adrenaline through our veins and diverting blood from the brain. Worse, we are not usually...
To be continued...
Here is a Preview of What You Will Get:
⁃ A Full Book Summary
⁃ An Analysis
⁃ Fun quizzes
⁃ Quiz Answers
⁃ Etc.
Get a copy of this summary and learn about the book.
Introduction
Crucial Conversations: Tools for Talking When Stakes are High is the best-selling, self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer. In it, the authors use behavioral principles to help explain why people tend to avoid crucial conversations in all aspects of their lives, personal and professional. They explain the benefit of dialogue, comparing it to a pool that needs to be as deep as possible, with everyone pouring their water
into it. Then, they help provide