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    ISO/IEC 20000 - An Introduction
    ISO/IEC 20000 - An Introduction
    ISO/IEC 20000 - An Introduction
    Ebook237 pages5 hours

    ISO/IEC 20000 - An Introduction

    By Jan van Bon

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    About this ebook

    Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

    CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
    This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
    LanguageEnglish
    PublisherVan Haren Publishing
    Release dateMar 3, 2008
    ISBN9789401801331
    ISO/IEC 20000 - An Introduction

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