3 min listen
What Should Wells Fargo Do Now?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
What Should Wells Fargo Do Now?
FromThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
ratings:
Length:
12 minutes
Released:
Feb 6, 2018
Format:
Podcast episode
Description
Special Episode - Colin Shaw and Professor Ryan Hamilton discuss the recent $185 million fine placed on Wells Fargo by the Consumer Financial Protection Bureau, the largest such penalty the agency has issued. What should Wells Fargo do now? How will this impact the viability of the bank in the eyes of consumers? What should other organizations do to avoid a similar CX disaster? Find out in this special episode.
Released:
Feb 6, 2018
Format:
Podcast episode
Titles in the series (100)
The Intuitive Customer Episode Zero: What can you expect from The Intuitive Customer Podcast? by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth