Customer service Web site and telephone contact information for utility and cable providers serving Fairfax County locations is listed below. Callers can reach a company representative at any time, unless otherwise noted. Callers using text telephones should dial 711 if a TTY number is not provided.
Electricity Service
Most residents are served by Dominion Virginia Power. Residents in portions of Centreville and Clifton may receive electric service from the Northern Virginia Electric Cooperative.
- Dominion Energy
- Customer Service: 1-866-366-4357 (Mon - Fri 7 a.m. to 7 p.m., Sat 9 a.m. to 1 p.m.)
- Emergencies and Outages: 1-866-366-4357 , TTY: 1-800-291-7745
- Outage restoration & FAQs and report outages
- Northern Virginia Electric Cooperative
- Customer Service: 703-335-0500 (Mon – Fri 7 am to 7 pm)
- Emergencies and Outages: 703-335-0500
- view outage map
Natural Gas Service Most residents are served by Washington Gas. Residents in portions of Chantilly and Herndon may receive natural gas service from Columbia Gas of Virginia.
- Washington Gas Light Company
- Customer Service: 703-750-1000 (Mon – Fri 8 am to 9 pm)
- Emergencies and Natural Gas Odor: 703-750-1400
- Columbia Gas of Virginia
- Customer Service: 1-800-543-8911 (Mon – Fri 7 am to 5:30 pm)
- Emergencies and Natural Gas Odor: 1-800-544-5606 or 1-800-543-8911
- Fairfax County Water Authority
- Customer Service: 703-698-5800 (Mon – Fri 8 am to 6 pm)
- After-Hours Emergencies: 703-698-5800
- TTY: 703-698-7025
- Town of Herndon
- Customer Service: 703-435-6814 (Mon – Fri 8 am to 5 pm)
- After-Hours Emergencies: 703-435-6846
- Town of Vienna
- Customer Service: 703-255-6385 (Mon – Fri 8 am to 4:30 pm)
- After-Hours Emergencies: 703-255-6366
- TTY: 711
Regulated Wireline Telephone Service
Contact information is provided for the most common providers of residential local telephone service in Fairfax County. A complete list of providers is available from the Virginia State Corporation Commission (SCC) Division of Communications at 1-800-552-7945 or TTY 1-804-371-9206.
- Comcast
- Customer Service: 703-730-2225 or 1-800-COMCAST (1-800-266-2278)
- Technical Assistance: 703-730-2225
- TTY: 1-866-803-2403
- Cox of Northern Virginia
- Customer Service: 703-378-8422 (Mon – Sat 8 am to 9 pm)
- Technical Assistance: 703-378-8422 (Every day 8 am to 9 pm)
- TTY: 703-378-3924 (Every day 8 am to 9 pm)
- Verizon
- Verizon phone (not FiOS)
- Verizon phone (using FiOS)
- Technical Assistance: 1-800-837-4966 (Every day 24/7)
- TTY: 1-800-974-6006 (Mon – Fri 8:30 am to 6 pm)
Franchised Cable Service
There are three franchised cable service providers in Fairfax County. Comcast provides cable service in portions of the Reston area, while Cox provides cable service in all areas of the County other than the Reston area. Verizon is currently providing competitive cable service in many areas of the County and will provide service throughout the County by 2012.
- Comcast
- Customer Service: 703-716-9701 or 1-800-COMCAST (1-800-266-2278)
- Technical Assistance: 703-716-9701
- TTY: 1-866-803-2403
- Cox of Northern Virginia
- Customer Service: 703-378-8422 (Mon – Sat 8 am to 9 pm)
- Technical Assistance: 703-378-8422 (Every day 8 am to 9 pm)
- TTY: 703-378-3924 (Every day 8 am to 9 pm)
- Verizon
- Customer Service: 1-800-837-4966 (Mon – Fri 8 am to 9 pm, Sat 9 am - 5 pm)
- Technical Assistance: 1-800-837-4966 (Every day 24/7)
Other Contacts
- Virginia Department of Transportation (road issues, snow removal on public roads)
- Customer Service: 1-800- FOR-ROAD (1-800-367-7623)
- Road Conditions: 511
- TTY: 711 (Every day 24x7)
- Miss Utility
- Call Before You Dig: 811 or 1-800-552-7001