Dealing with People You Can't Stand Quotes

“إن الأشخاص الذين يعتقدون أن كل شيء ممكن هم القادرون على الاكتشاف والابداع”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“قد لا تكسب كل معركة، ولكنك تستطيع أن تكسب مزيداً من الاحترام !”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“أداء الأشخاص الى حد ما يرقى أو ينحدر إلى مستوى توقعات الآخرين بالنسبة لهم”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“إن الاغصان التي تنحني بفعل الثلوج تعيش حتى ترى شتاءً آخر”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“ان الكلمات باعتراف الجميع سهل قولها، ولكن العسير هو قولها باخلاص”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“لسوء الحظ، لا ينسى احد ابداً ما حدث”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“عندما تتعرض مجهودات شخص للحصول على التقدير للإحباط بسبب عدم مبالاة الآخر، فقد يتحول هذا الشخص إلى "القنبلة الموقوتة”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“بعد مئة عام من الآن، ماذا ستعني هذه المشكلة؟”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“القناصة لا يستطيعون التصيد لو لم تسمح لهم بالاختباء”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“التوقيت قد يكون مهماً، والتوقيت المناسب يتطلب صبراً”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“لو أن التندر حقيقة يؤذيك تعلم أن تصبح سيداً لا يقهر على ردود فعلك”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“إن المخاوف الغامضة والمشاعر السلبية تتعارض مع التفكير الواضح”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“إن كراهية أناس يكرهون أنفسهم هي بمثابة سكب المزيد من البنزين على نيرانهم المتأججة بالفعل، بينما المطلوب هو بعض التفكير الهادئ والتصرف السلس.”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“بعض الناس يخفون شعورهم بالدونية لمدة عشرة سنوات قبل ان ينفجروا غاضبين”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“الصمت اذا يمكن ان يكون نوعاً من العدوانية المغطاة”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“في العالم الحقيقي، لا يحب كل الناس السخرية، أو ليس لديهم القدرة على الضحك على استهزاء كان يعرف طريقه جيداً”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“There are attitudinal changes that you can make in yourself that will set you free from your reactions to problem people.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“complaining to people who can do nothing tends to lower morale and productivity, while postponing effective action.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“لا يتعاون أحد مع شخص يبدو مناهضاًُ له”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“Your Goal: Listen to Understand ACTION PLAN 1. Blend visibly and audibly. 2. Backtrack some of the person’s own words. 3. Clarify the meaning, intent, and criteria. 4. Summarize what you’ve heard. 5. Confirm to find out if you got it right.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Step 5. Confirm. Having listened carefully, you’ve now arrived at a crucial juncture. Rather than assuming anything, be certain that the difficult people are satisfied that the problem has been fully voiced. Ask, “Do you feel understood? Is there anything else?” When enough sincere questioning, listening, caring, and remembering are brought together, understanding is achieved, and difficult people become less difficult and more cooperative.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Step 4. Summarize What You’ve Heard. To make certain that both you and your problem people have the experience that you really do understand, summarize back to them what you’ve heard. “So then, if I understand you correctly, this is the problem, this is who it involved, and this is when it happened, where it happened, and how it happened?” When you do this, at least two things happen: (1) If you’ve missed something, they can fill in the details. And (2), you’ve demonstrated, yet again, that you are making a serious effort to fully understand. This increases the likelihood of gaining their cooperation in changing direction down the line.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“As a general principle, it is probably better to do more clarifying than less, even when you think you do understand what people are saying. All too often, people think they understand what other people are saying when, in fact, they do not. Also, asking a specific question doesn’t mean you automatically get a specific answer. Both the Whiner and the No Person tend to speak in sweeping generalizations.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Step 3. Clarify. Having heard what they have to say, begin to gather information about the meaning of their communication.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Backtracking is particularly important when dealing with problem people over the phone because the only visual information they have about you is what they extrapolate from the sound of your voice and the words that you use.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Step 2. Backtrack. One form of giving feedback is backtracking, or repeating back some of the actual words that other people are using. This sends a clear signal that you are listening and that you consider what the other people are saying to be important.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“The first step is to decide what you want. What attitude will help you get along with your difficult people? Do you want to be calm? Confident? Assertive? Relaxed? Caring? Patient? Determined? A combination of these? Give the resource a description name. If you name it, you can have it.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“One way to take charge with difficult people in a poisoned atmosphere is to purposely blend with their body posture, facial expressions, and degree of animation. Blending sends the signal that “I’m with you! I’m not the enemy! I’m interested in what you say and do!”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“If you fail to blend with other people’s voice volume and speed, you will probably end up talking to yourself or dealing with serious misunderstanding.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Blending always precedes redirecting, whether you’re listening to understand or speaking to be understood. Only after establishing some rapport with your difficult people through blending will you be able to redirect the interaction and change the trajectory toward a worthwhile outcome.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst