Shipping
We ship worldwide to all countries!
Store Orders:
1. Regular Items:
We offer Free Worldwide Shipping for all Regular items on our store.*Please note, for addresses located in remote areas, a nominal top-up may be requested to cover the additional shipping costs.
For the countries listed below, shipping fees will be calculated based on item weight set. Orders that reached certain weight will be subject to a nominal shipping fee at checkout, accommodating additional shipping expenses. Please note, this list is not exhaustive; other countries not specified here may also be subject to similar terms.
- Guatemala, Argentina, Chile, Peru, French Polynesia, Brazil, South Africa, Colombia, Ecuador, Lebanon, Uruguay, Bolivia, El Salvador, Guadeloupe, Honduras, Panama, Kuwait, Fiji, Jordan, Paraguay, Jamaica, Costa Rica, Tunisia, Israel, UAE
*Additional countries not listed may also be included in this policy. Specific locations in New Zealand and Australia are considered remote and will require a small shipping fee top-up at checkout.
2. Add-on Items:
For orders that include "Add-on" items, shipping fees apply. However, pairing an "Add-on item" with a Regular item from our store unlocks Free Worldwide Shipping for your entire order. Should your chosen regular item be out of stock or unavailable, you have the option to either pay an additional shipping fee, select a different regular item, or cancel the "Add-on item" at no extra cost.
Custom Orders:
Shipping fees for custom orders are determined on a case-by-case basis, factoring in the destination country and the weight of the item(s). For some items, the shipping cost might be assessed based on volumetric weight, which considers both the size and weight of the package.
To get a precise shipping estimate for your custom order, please fill out our Custom Request Form. Our dedicated team will promptly provide you with a detailed quote, ensuring clarity and transparency for your unique order requirements.
We use FedEx, DHL and region specific door-to-door services.
If you have a preference, please let us know and we will try to ship with this courier.
For Malaysia / Singapore addresses:
We use regional door-to-door services for these countries, which allows for faster shipping time and lower costs.
For the rest of the world:
For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 working days.
From the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. The transit time listed above applies after we ship it from our warehouse.
As soon as our team has shipped your order, you’ll be sent a confirmation email with a tracking number.
We’re unable to ship to a Korean address. We can only send orders to locations outside of South Korea.
We are unable to offer an address rental service. As a registered export company, we can only ship items that we have purchased ourselves.
We are able to combine orders, however we cannot combine any more than two. Please email support@harum.io with both the order numbers that you would like shipped together.
Our team is specially trained in preparing fragile items for international shipping. We keep the item in its original packaging and add our own protection as needed, to minimize the risk of damage during transit.
Please email support@harum.io with your order number and new shipping address, so that we can update your details on our system.
All of our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers.