MLA
Esteves, José, and Joan Pastor. "A Critical Success Factor's Relevance Model for SAP Implementation Projects." Managing Business with SAP: Planning Implementation and Evaluation, edited by Linda Lau, IGI Global, 2005, pp. 240-261. https://doi.org/10.4018/978-1-59140-378-4.ch013
APA
Esteves, J. & Pastor, J. (2005). A Critical Success Factor's Relevance Model for SAP Implementation Projects. In L. Lau (Ed.), Managing Business with SAP: Planning Implementation and Evaluation (pp. 240-261). IGI Global. https://doi.org/10.4018/978-1-59140-378-4.ch013
Chicago
Esteves, José, and Joan Pastor. "A Critical Success Factor's Relevance Model for SAP Implementation Projects." In Managing Business with SAP: Planning Implementation and Evaluation, edited by Linda Lau, 240-261. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-378-4.ch013
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