Chapter
Web Breeds Services Apart-But How to Get Them Right?
Katariina Kemppainen, Ari P.J. Vepsalainen.
© 2003.
20 pages.
Since the recognition of IT as a source of competitive weapon—the links to customers and suppliers as the main artillery—the emphasis has been on early movers. But when viewed from the vantage point of the market, i.e., the efficiency of services, the heroic efforts and temporary success of the...
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