Chapter
Service Quality Evaluation Method for Community-Based Software Outsourcing Process
Shu Liu, Ying Liu, Huimin Jiang, Zhongjie Wang, Xiaofei Xu.
© 2013.
15 pages.
Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service...
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