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Total results: 65
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Virtual Worlds and E-Commerce: Technologies and Applications for Building Customer Relationships
Barbara Ciaramitaro. © 2011. 399 pages.
With the rise of the collaborative Web 2.0 technologies, the face of e-commerce has evolved from a static presentation of products and services to an interactive participatory relationship with customers. Virtual Worlds and E-Commerce: Technologies and Applications for Building Customer Relationships...
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E-Banking and Emerging Multidisciplinary Processes: Social, Economical and Organizational Models
Mohammad Ali Sarlak, Asghar Abolhasani Hastiani. © 2011. 227 pages.
The innovative utilization of the Internet and other information and communication technologies in the banking sector has created somewhat of an e-banking phenomenon. E-Banking and Emerging Multidisciplinary Processes: Social, Economical and Organizational Models advances the knowledge and practice of...
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E-Commerce Trends for Organizational Advancement: New Applications and Methods
Mehdi Khosrow-Pour, D.B.A.. © 2010. 378 pages.
While buying and selling goods and services once necessitated a face-to-face transaction, much of the commerce we now undertake is completely electronic. Recent advances in electronic and mobile commerce, precipitated by innovations in technology and user acceptance, have led to subsequent changes in...
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Recruitment, Development, and Retention of Information Professionals: Trends in Human Resources and Knowledge Management
Elisabeth Pankl, Danielle Theiss-White, Mary C. Bushing. © 2010. 342 pages.
The explosive and dynamic environment of informational technology, both in the areas of accessibility and tools, has created a growing market for individuals trained in the techniques of knowledge management. Recruitment, Development, and Retention of Information Professionals: Trends in Human...
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An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives
Changsu Kim, Weihong Zhao, Kyung Hoon Yang. © 2010. 15 pages.
Based on customer cognitive, affective and conative experiences in Internet online shopping, this study, from customers’ perspectives, develops a conceptual framework for e-CRM to explain the psychological process that customers maintain a long-term exchange relationship with specific online retailer....
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E-Commerce Trends for Organizational Advancement: New Applications and Methods
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Efficient Anonymous and Non-Repudiation E-Payment Protocol
Sattar J. Aboud. © 2011. 17 pages.
There are many proposals which offer anonymous and non-repudiation e-payment protocols. But they have the drawbacks that the anonymity can be misused fraudulently to perform a perfect crime. Currently, the hot research concentrates on the accepting of e-payment protocols where the anonymity of the...
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Electronic Banking as a Strategy for Customer Service Improvement in the Developing Economy
Asma Mobarek. © 2011. 12 pages.
The objective of the chapter is to present a brief review of E-banking services especially in the developing economies, highlighting the major challenges of E-banking with a guideline or recommendations to address those challenges. Technology has introduced new ways of delivering banking to the...
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Application of RFID Technology in Banking Sector
Lotfollah Forozandeh Dehkordi, Ali Ghorbani, Ali Reza Aliahmadi. © 2011. 15 pages.
Nowadays, the banks are using new technologies to provide better services to customers. One of these new technologies is RFID. In this chapter first a brief introduction presented about RFID technology and its components. Then, some applications of RFID in banking sector such as RFID applications in...
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E-Banking and Emerging Multidisciplinary Processes: Social, Economical and...
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Improving E-Society through E-Banking
Bala Shanmugam, Mahadevan Supramaniam. © 2011. 20 pages.
The emergence of e-banking has created a significant transformation towards the services provided by the banks. E-banking provides alternatives for faster delivery of banking services to a wider scope of customers hence creating a major impact towards e-society. Nowadays, e-banking have gained...
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Virtual Worlds: Definition, History and the Elements that Compose Them
David Oyarzun, María del Puy Carretero, Amalia Ortiz, Alex García-Alonso. © 2011. 15 pages.
This chapter presents an introductory overview of virtual worlds. Its purpose is to give the reader a basic knowledge about what a virtual world is. It also discusses some open issues that, from the author’s point of view, should be taken into account when new virtual worlds, or new applications...
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The Professionalization of Knowledge Management
Betsy Van der Veer Martens, Suliman Hawamdeh. © 2010. 18 pages.
Although knowledge management is becoming increasingly recognized as a critical component in the operations of both public-sector and private-sector organizations, it has yet to attain the true status of a recognized profession for information and knowledge professionals. In order to determine the...
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Use of the Evolutionary Conscious Model to Sustain a Formal Mentoring Program
Janine Golden. © 2010. 14 pages.
Formal mentoring programs, whether occurring in profit making organizations or existing within non-profits, have had a colorful history. Many professionals have been involved as a mentor, a mentee, or else have known individuals who were involved in a mentoring program. Whether participating on an...
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Mentoring When Librarians Have Faculty Status
Vincent J. Novara, Phillipa Brown, M. Jane Williams. © 2010. 14 pages.
Numerous academic libraries participate in their campuses’ systems for faculty status for librarians, in separate tracks or identical tracks as those for teaching faculty. In either case, a practice is to encourage or require mentoring for librarians without tenure or permanent status. This chapter...
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Factors Influencing KM Strategic Alignment in the Banking Sector: The Case of Persian Gulf Countries
Jafleh Hassan Al-Ammary. © 2011. 18 pages.
In today’s business environment, knowledge is increasingly recognized as the most important and valuable asset in organizations and a key differentiating factor in business. Therefore, many organizations are positioning themselves strategically based on their tangible and intangible internal resources...
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Convergence of Online Gaming and E-Commerce
Tracy Harwood. © 2011. 29 pages.
This chapter firstly explores the characteristics and features of online games and their potential for e-commercial exploitation via the communities of interest that have evolved within and around the gaming environments. The chapter then considers the most common models of e-commercialization applied...
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Global Issues in Human Resource Management and Their Significance to Information Organizations and Information Professionals
Gail Munde. © 2010. 13 pages.
This chapter examines global challenges identified in contemporary human resource management literature, and discusses selected challenges as they relate to information organizations and information professionals. The challenges include skills shortages, talent management, shifting demographics...
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The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation
Christine Legner. © 2010. 22 pages.
E-services have been recognized for their contribution to strengthening customer relationships and fostering customer loyalty. While prior research has focused on the role of e-services in business-to-consumer interactions, this chapter studies e-services in the business-to-business domain. More...
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Conceptualizing Competences in E-Services Adoption and Assimilation in SMEs
Ada Scupola. © 2010. 14 pages.
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a...
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Security and Privacy Concerns of Virtual Worlds
Greg Gogolin. © 2011. 13 pages.
This chapter looks at security and privacy concerns of virtual worlds by investigating the use and capabilities of current and emerging technologies such as gaming, blogging, podcasting, virtual meetings, and virtual worlds. Security and privacy concerns will be investigated in the context of exploits...
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Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model
Paul Darbyshire. © 2010. 25 pages.
The aim of this research is to design a framework for a Web system that is intended for linking small and medium transport companies with their customers. The unique aspects of the framework are twofold. The framework utilizes Web services, which means that it can be applied to existing software and...
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Recruitment Experiences in Area Studies Library Organizations: The Case of ACRL's Western European Studies Section (WESS)*
George I. Paganelis. © 2010. 27 pages.
This chapter discusses the urgent need to recruit individuals into academic librarianship for positions within or otherwise related to area studies. It first outlines the major problems that continue to inhibit recruitment efforts in area studies including negative perceptions of academic...
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Evolution of Business in Virtual Environments
Rita King. © 2011. 13 pages.
Virtual business as defined in this chapter is any business interaction that takes place in an immersive digital space in which individuals are represented by “avatars” in three-dimensional, user-created environments. While there are hundreds of virtual worlds and hundreds of millions of people...
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Culture-Sensitive Virtual E-Commerce Design with Reference to Female Consumers in Saudi Arabia
Khulood Rambo, Kecheng Liu. © 2011. 23 pages.
Virtual E-Commerce can deliver product information that is similar to the information obtained from direct product examination. Both, interactivity and customer involvement can enhance the entertainment value of the online shopping experience. However, if virtual E-Commerce aims to become a truly...
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A Technological Perspective of Mobile and Electronic Commerce Systems
Wen-Chen Hu, Yanjun Zuo, Naima Kaabouch, Lei Chen. © 2010. 20 pages.
The emergence of wireless and mobile networks has made possible the introduction of electronic commerce to a new application and research subject: mobile commerce. Mobile commerce is a promising trend of commerce because Internet-enabled smartphones such as iPhones are becoming very popular these days....
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Virtual Worlds and the Military
Barbara L. Ciaramitaro, James Jones. © 2011. 17 pages.
The combined military forces of the United States are over 3 million strong; currently command a defense budget of $540 billion with an additional allocation of $306 billion for the Global War on Terror; and has spending power of nearly $14 billion. In addition to the impact this strong military...
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