Refund policy
Returns & Exchanges : If you are not happy for some reason with the crystal or item you purchased - Please contact us within 7 days of receiving the package. You may return it for a refund or Store Credit / Exchange.
All crystals are sold with exact high quality photographs & measurements. There are no surprises for the buyer.
InnerVision Crystals will refund or replace the item if lost or damaged during shipment as all orders are insured.
*We insure & signature required on high value items, missing packages are very rare, most are resolved easily by contacting USPS directly.
If there are any issues with your order or For inquiries and other requests please email us with your order # and all relevant info. Customer Service is #1 here and we strive for 100% satisfaction. Each crystal, gemstone or piece of jewelry is unique and one of a kind and the pictures are of the actual item you will receive - except in the case of some wholesale parcels or random choice.
Wholesale Orders are all based on availability and varies slightly in sizes and grades according to what is available at that point in time. Wholesale is ordered direct from the Source so the grade / quality are always going to be the same quality, but will always vary slightly parcel to parcel as no 2 are alike. Please educate yourself on what you are ordering when buying wholesale as there are no returns or exchanges on wholesale orders. Please ask all questions you may have. Pictures and Information on all wholesale is available upon request. I am this company, I & my team handle every single stone we sell. I know these crystals extremely well as I get to work with them each day. This is what I love to do and I hope to share the ease of purchasing crystals online and the unique experience of personal assistance from emails, to phone, to shipping, to invoicing, I handle every step of every order. Let us show you what peace of mind is like.
If there are any issues with your order please contact us right away by email contact@innervisioncrystals.net
Thank you