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Objective – The objective of the study is to increase the knowledge about what questions students ask at the library desk and what the purpose is of their use of the desk. Our focus has been on the physical meetings with the students. The aim is to contribute to the discussion on the future development of the library service desk.   Methods – We recorded questions asked at the desks to explore how students use the library service desks. The recording, where library staff sorted questions into predefined categories, took place over four weeks between the years 2017–2018. Results – Our recording showed that 63% of the questions asked at the library service desks were about loan services, document delivery, and access to physical and electronic collections. Practical things such as opening hours, lost and found items, and the location of the group study rooms, accounted for 16% of questions. Questions about information technology (IT) made up 8% of questions. Finally, the results showed that 8% of the questions from the four weeks of counting were counselling and guidance questions, and 2% were about literature lists, reference management, and reference management tools. We found more questions about counselling and guidance in the spring weeks and more practical questions in the fall. We did not find any clear connection between the number of questions and the size of the branch libraries. Conclusion – By conducting this study, we have learned more about why students use the library desk. Our study shows that students come to the library desk to ask about a lot more than just borrowing staples. The results from the study will inform the development of the library desk service going forward.  

PT. GMF Aeroasia, Tbk is a company engaged in aircraft maintenance services. The aircraft maintenance lead time is regulated according to the agreement set forth in the agreement in the form of a work order, when the maintenance process takes place there is almost always a delay when working on the aircraft, both in terms of physical work or delivery of documents. These problems are several forms of waste, where waste is any activity that does not provide added value. Therefore, the purpose of this study is to identify the type of waste and determine the factors that cause waste in the delivery process of aircraft c-check maintenance documents. The method used in this study used a fishbone chart, cause failure mode effect, failure mode and effects analysis and problem identification and corrective action. Fishbone chart and cause failure mode effect are used to find waste that causes delay in document delivery, then analyzed using failure mode and effects analysis, three causes of the highest delay were found, namely stamps on incomplete documents (RPN 16), waiting for customer approval (RPN 16) and material certificates not available (RPN 12). Corrective Action was prepared as a recommendation to improve the delivery process for aircraft c-check maintenance documents. By knowing the types of waste and the factors causing waste in the delivery process of aircraft c-check maintenance documents at PT. GMF Aeroasia Tbk is expected to reduce waste and fulfill customer satisfaction. Keywords: Lead Time, Waste, Delay Delivery of Documents, Cause Failure Mode Effect Method, Corrective Action

It is not feasible for a library to hold or acquire a full collection of information resources which may be required by its patrons. To deal with this issue, library cooperation was adopted, for instance, interlibrary loaning, document delivery and library network, formed to build the acquiring capacity of cooperating institutions to grow the accessibility of information resources and offer computerized services. In Kenya, there is KLISC which has carried out commendable activities to support research in Kenya. KLISC has done admirable exercises to support research in Kenya. These exercises incorporate collaborative acquisition of information resources, ICT training of information experts and the preparation of researchers to improve their abilities in retrieving information. Despite the activities and services that KLISC provide, its resources are yet to be appreciated by a majority of the users of the member institutions. Also, not all information providers and institutions of higher learning are members. Kenya has over 600 institutions but only 112 are KLISC members as of 2018 and the numbers keep reducing. The study therefore tried to identify the challenges that the KLISC members face that could be affecting utilization of the electronic resources, members pulling out and also discouraging other institutions from joining. The study found out that KLISC members experienced the following challenges; slow internet connectivity, information illiteracy, lack of searching skills, low awareness levels, slow downloading speed, unfriendly platforms, password requirements for some databases, poor ICT infrastructure, poor ICT skills for both users and staff, delays in releasing of funds by the management, and slow communication from the publishers. KLISC itself faces the following challenges: members do not efficiently communicate about their information needs, lack of sponsorship since INASP pulled out, delay by KLISC’s members to pay their annual subscription fee, and the management team is overwhelmed by work. The study therefore recommended the following: Institutions should invest more on ICT infrastructure, KLISC should come up with a way of ensuring relevancy, KLISC should stand on its own as an institution and acquire its own offices and employ staff who will just be working for KLISC, KLISC should create a mini-consortium to cater for research institutions and also other specialized fields in different institutions in Kenya, KLISC should come up with a way of dealing with individual defaulters in a way that does not affect the other members, the publishers should improve the interfaces of their databases to make them user friendly and easy to navigate, and the publishers should also ensure fast communications with the institutions.

It is important to maintain a balance between respecting the rights of authors and meeting the needs of society.The author analyzed studies related to the problem of observing the rights of authors when organizing information in electronic resources. It was found that some points related to the use of scientific and technical information in electronic resources of organizations require more detailed consideration regarding com-pliance with the law.The aim of the study is to develop an algorithm for systematizing scientific and tech-nical information in electronic databases of organizations.It was found that when systematizing scientific and technical information in electronic databases of organizations, four main areas of activity using electronic resources can be distinguished, in which issues of copyright compliance are the most controversial:- collection, use and storage of electronic documents;- use of information received from the Internet and other computer networks;- digitization of documents by the organization itself to create backups or for use of documents by electronic document delivery services;- copying of documents from databases, optical disks and other electronic media.Unfortunately, by simply scanning the necessary publications and placing electronic copies of documents on their network to provide readers with access to them, organizations, in particular libraries, violate the law three times: 1) placing a work on its network without the consent of the copyright holders, because the reproduction of any copyrighted material without the consent of the copyright holders is a violation of copyright; 2) providing readers with access to them; 3) transferring documents in electronic form via networks without mak-ing payments to authors.A detailed analysis of the use of scientific and technical information by organizations, consideration and study of current legislation made it possible to develop an algorithm for systematizing scientific and technical information in electronic databases. The library is considered as an organization that systematizes scientific and technical information.The first part of the algorithm points to the traditional ways of using scientific and technical information as objects of copyright and ways of using it for systematization in electronic databases. The algorithm shows work in three directions:1. Formation and preservation of objects of copyright, that is, the formation of the li-brary fund.2. Providing information in the traditional way and through systematization in electronic databases.3. When creating electronic resources, libraries widely use the works of authors.When librarians create databases, they should be mindful of copyrights and act in ac-cordance with applicable laws. When creating electronic resources, the Regulation of the Library is developed, which regulates the basic principles of the formation and use of electronic resources.All three directions of using objects of copyright must be accompanied by copyright agreements.The last part of the algorithm indicates what measures will be taken if the libraries do not comply with the provisions of the copyright agreement and current legislation.The developed algorithm for systematizing scientific and technical information in elec-tronic databases allows organizations to place objects of copyright in the developed electronic databases without violating the rights of authors.

Abstract Objectives Power mobility devices (PMDs) such as power wheelchairs and scooters are crucial for mobility, self-care, employment, and leisure activities. The documentation process for insurance coverage is complex and requires communication and document delivery among multiple stakeholders. The objective of this project was to develop an electronic submission process for medical documentation of PMDs submitted for prior authorization to a Medicare Administrative Contractor (MAC) and implement a standardized means of communication between providers and payers. Methods A protocol was developed to create and securely transmit an electronic prescription and several documents that outline medical necessity from a clinical team using EpicCare to a MAC via a Health Information Handler. A Rehabilitation Technology Supplier (RTS) added detailed product information and specifications to the electronic package during transmission. Setting The setting involved in the study was University-based outpatient assistive technology clinic. Results The protocol demonstrated successful transmission of an order, medical documentation, and request for signature. Results were transcribed to a readable format for the clinical team and RTS. A set of quality metrics for use in future projects was also identified. Conclusion This pilot project demonstrated successful electronic exchange and transmission of medical documentation for durable medical equipment from the electronic health record to a MAC.