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    Cargo Control Supervisor Resume Sample

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    resume7.com
    Roger Colin has 19 years of experience in the airline industry as a Cargo Control Supervisor, Customer Service Agent, and Ramp and Ticket Counter Agent. He is seeking a full time position and has worked for United Airlines and Eastern Airlines in various roles involving customer service, ticketing, cargo operations, and ground services. Colin has obtained several certificates in areas like food safety management, hazardous materials transportation, and customer service.

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    Cargo Control Supervisor Resume Sample

    Uploaded by

    resume7.com
    3K views1 page
    Roger Colin has 19 years of experience in the airline industry as a Cargo Control Supervisor, Customer Service Agent, and Ramp and Ticket Counter Agent. He is seeking a full time position and has worked for United Airlines and Eastern Airlines in various roles involving customer service, ticketing, cargo operations, and ground services. Colin has obtained several certificates in areas like food safety management, hazardous materials transportation, and customer service.

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    Roger Colin has 19 years of experience in the airline industry as a Cargo Control Supervisor, Customer Service Agent, and Ramp and Ticket Counter Agent. He is seeking a full time position and has worked for United Airlines and Eastern Airlines in various roles involving customer service, ticketing, cargo operations, and ground services. Colin has obtained several certificates in areas like food safety management, hazardous materials transportation, and customer service.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF or read online from Scribd
    Download as pdf
    3K views1 page

    Cargo Control Supervisor Resume Sample

    Uploaded by

    resume7.com
    Roger Colin has 19 years of experience in the airline industry as a Cargo Control Supervisor, Customer Service Agent, and Ramp and Ticket Counter Agent. He is seeking a full time position and has worked for United Airlines and Eastern Airlines in various roles involving customer service, ticketing, cargo operations, and ground services. Colin has obtained several certificates in areas like food safety management, hazardous materials transportation, and customer service.

    Copyright:

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    200 Clock Turn Rd, Portland, OR 34453 | (676) 982-4564 | roger.colin@hotmail.

    com

    Roger Colin
    CAREER Airline Industry Professional with 19 years of experience as a Cargo Control Supervisor,
    OBJECTIVE Customer Service Agent & Ramp and Ticket Counter Agent seeking full time position.
    PROFESSIONAL United Airlines, Portland, OR
    EXPERIENCE Customer Service Agent and Ramp, 2003 – 2008
    • Responsible for passenger check-in ticketing, dispatching flights, loading and un-
    loading flights, coordinating operations, and assuming tasks as ramp trainer.
    • Handled overbooked and irregular flights, assisting passengers in arranging the most
    suitable accommodations possible.
    Cargo Control Supervisor, 1994 – 2003
    • Managed the entire cargo system, including a crew of 24 full time employees.
    • Designed and developed the cargo control center and supervised a team of customer
    service representatives.
    • Communicated with cargo handlers and field station managers on a daily basis to help
    resolve system problems, providing timely and accurate information concerning the
    movement of cargo.
    • Interviewed, tested and trained all cargo employees, including airport procedures,
    security and drivers license testing.
    • Refined training procedures; responsible for scheduling and maintaining employees
    personnel files.
    Inside Sales Representative, 2001 – 2003
    • Assumed additional responsibility as an Inside Sales Representative; promoted
    various sales and marketing incentives to new customers.
    • Qualified current and new customers as known shippers, as required by the FAA.
    • Handled open claims of damage system wide; controlled cargo priorities, met with
    customers at different locations.
    Ticket Counter, Gate, and Ramp, 1991 – 1994
    • Provided customer service, passenger check-in, ticketing, and ground services.
    Eastern Airlines, Milwaukee, WI
    Passenger Service Agent, 1989 – 1991
    • Responsible for daily routine airline operations, ground service equipment and
    servicing of Eastern and Continental equipment.
    • Awarded employee commendation award for my dedication and contribution to the
    company.
    EDUCATION National Registry of Food Safety Professionals
    Certified Food Safety Manager
    Hazardous Material Advisory Council
    HMT-215 Air Transportation of Dangerous Goods. Certificate
    MBTI/Business Training Institute
    Travel Career Consultant
    United Airlines
    Training Program for Customer Service Agents Certificate
    Portland University High school, Portland, OR
    ADDITIONAL • Fluent in English and Spanish
    SKILLS • Proficient with Fast Air, Sabre, System One, Interact
    • Travel agent experience

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