The document discusses organizational structure in the context of Total Quality Management (TQM). It defines organization as a system of coordinated activities between two or more people seeking common goals. For TQM, a three-tier flat organizational structure is recommended with three levels - coordination and leadership, critical business process owners, and sub-process and activity owners. This structure aims to improve customer satisfaction, reduce costs, resolve complaints, and take a customer-focused approach to quality improvement.
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Organisational Structure & Total Quality Management
The document discusses organizational structure in the context of Total Quality Management (TQM). It defines organization as a system of coordinated activities between two or more people seeking common goals. For TQM, a three-tier flat organizational structure is recommended with three levels - coordination and leadership, critical business process owners, and sub-process and activity owners. This structure aims to improve customer satisfaction, reduce costs, resolve complaints, and take a customer-focused approach to quality improvement.
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Organisational Structure & total quality management
The document discusses organizational structure in the context of Total Quality Management (TQM). It defines organization as a system of coordinated activities between two or more people seeking common goals. For TQM, a three-tier flat organizational structure is recommended with three levels - coordination and leadership, critical business process owners, and sub-process and activity owners. This structure aims to improve customer satisfaction, reduce costs, resolve complaints, and take a customer-focused approach to quality improvement.
Copyright:
Attribution Non-Commercial (BY-NC)
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Download as PPT, PDF, TXT or read online from Scribd
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Organisational Structure & Total Quality Management
The document discusses organizational structure in the context of Total Quality Management (TQM). It defines organization as a system of coordinated activities between two or more people seeking common goals. For TQM, a three-tier flat organizational structure is recommended with three levels - coordination and leadership, critical business process owners, and sub-process and activity owners. This structure aims to improve customer satisfaction, reduce costs, resolve complaints, and take a customer-focused approach to quality improvement.
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Organisational Structure
In TQM Introduction (What is Organisation) Organisation
According to: C.I. Barnard, “Organisation is a system of consciously coordinated activities or forces of two or more persons.”
Etzioni, “Social units (or human groupings)
deliberately constructed and reconstructed to seek specific goals.” Collective entity of people
Interaction, Delegation , Centralisation etc
Engaged in some activities
Development of structure
Achievement of common Goals
Organisation Structure (Organisation as a group or physical network) Organisation Structure Systematic arrangement of inter-related tasks. Hierarchy (levels networking) of individuals. Delegation of authority (work/power) at each level. Group (unity) of Objectives. Organisation Structure
Chief Executive Top Level
Orders Requests Board of Directors
Middle Level
Production Marketing Accounts Personnel
Lower Level
Horizontal Dimension Organisation Structure in TQM (need in quality Control) Reasons
• Customer satisfaction • Cost reduction • Complaint resolution • Improvement of quality • Customer focused approach Three-tier flat Organisation Structure Managing Board Number of Executive & Level
10 Level – 1: Co-ordination, Leadership and Vision Management
Fig: Illustration of a three-tier flat organisation structure
Conclusion Conclusion
• Functional structure was not suitable for
TQM • Customer satisfaction is the main focus of TQM • Org. structure is built to cost cut, better cordination, span of control, best quality measurement etc.
