iCALMS for General Users

17-Oct-2012
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iCALMS for General Users

At the General User Level, iCALMS helps in competency development of the individual through :

Structured development of Roles and Competencies

Building of competencies through appropriate Learning objects Assessment of Competencies

Note: It is recommended that readers go through iCALMS Overview document given in the path below, prior to reading this document, for a glance into various features of iCALMS. My iCALMS >> Help >> Job Aids >> iCALMS Overview

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iCALMS Features for General Users

As a general user, you (all employees) can: View your Current Role Add your Aspirational Role View Role Competencies View Required Competencies View Held Competencies Add Aspirational Competencies Understand Competency Proficiency Levels Initiate Competency Assessment View Competency Expiry Enroll for a WBT/ ILT View Learning History Raise a Certification Request View My Curricula Access iCALMS Advisor

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Current Role
You can view your current and historical roles under the following path in iCALMS: My iCALMS >> My Roles & Competencies >> View My Role Profile

This is your Current Role

Historical Roles

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Aspirational Role
Aspirational Role refers to the role an associate aspires for. iCALMS enables an associate to tag an aspirational role to self. Once tagged, the associated competencies become a part of the required aspirational competencies. You can view and add an aspirational role through the following path in iCALMS: My iCALMS >> My Roles and Competencies >> View Aspirational Roles >> Add Aspirational Role

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Role Competencies
You can check your required role competencies through the following path in iCALMS: My iCALMS >> My Roles & Competencies >> View My Role Profile >> View Role Competencies

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Required Competencies
Required competencies are competencies which are essential to perform your current and aspirational role effectively, and come from the following sources: Project Role Competencies Aspirational and Pre-Employment Competencies Aspirational Role Competencies You can check your required competencies through the following path in iCALMS: My iCALMS >> My Roles & Competencies >> My Competencies >> My Required Competencies

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Held Competencies
Once a competency is acquired it resides in the individuals competency profile and is referred to as a held competency. You can check your held competencies through the following path in iCALMS: My iCALMS >> My Roles & Competencies >> My Competencies >> My Held Competencies

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Aspirational Competencies
Aspirational Competency is a competency that is not required for the current role, but for a role that the individual aspires for.

You can view and add an aspirational competency through the following path in iCALMS:
My iCALMS >> My Roles and Competencies Competencies >> Add Aspirational Competency >> My Competencies >> My Required

Click on Aspirational and Pre-Employement Competencies and select Add Aspirational Competencies

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Competency Assessment
The assessment workflow in iCALMS has four stages. Self Assessment Completion of Learning Object (LO)- recommended learning available for each competency

Supervisor/ Manager Assessment

SME Assessment The employee undergoes three or more of the above assessment types, based on the predefined workflows in iCALMS for each proficiency level (E-levels and L-levels) in each proficiency scale (Domain, Process, Technology and Behavioral). Of these, the first two i.e. Self Assessment and Completion of LO can be done in any sequence. The rest where applicable, have to be done as in sequence.

This proficiency level requires Manager assessment, after completing Self Assessment and Learning Object. It does TCS Confidential not require SME assessment

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Competency Assessment
The assessment workflow for a required competency can be viewed under the Start Workflow/ Continue Workflow link

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Competency Assessment
Various types of assessments include the following:

1. Self Assessment with Learning Object (LO)

You can view the recommended learning available for each competency through the following path in iCALMS: My iCALMS >> My Roles & Competencies >> My Competencies >> My Required Competencies >> Select the Competency >> Continue Workflow >> Learning Objects >> Initiate >> Choose a path e.g. Path 1 or Path 2 etc.

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Competency Assessment
2. Supervisor/ Manager Assessment You can initiate the Supervisor/ Manager assessment through the following path in iCALMS: My iCALMS >> My Roles & Competencies >> My Competencies >> My Required Competencies >> Supervisor/ Manager >> Initiate

This assessment can be initiated only after Self Assessment and LO Completion is done. Lower proficiency levels may not require Supervisor/ Manager assessment.
4. SME Assessments (needs SME assignment and approval from Supervisor/ Manager) You can initiate the SME assessment through the following path in iCALMS: My iCALMS >> My Roles & Competencies >> My Competencies >> My Required Competencies >> SME >> Initiate

This assessment can be initiated only after Supervisor/ Manager assessment where applicable, has been completed. Lower proficiency levels may not require SME assessment.

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Competency Expiry
Once a competency expires:
The competency can be redefined as a revised version, to ensure that the competency definitions are current and up-to-date The competency proficiency level held by the employee will not expire

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Learning on iCALMS
Associates can use iCALMS to attain/ enhance their competency by undergoing the required training as a step using various Learning Objects (LO).
Learning Object (LO) A Learning Object is a roadmap to address the learning requirements of a competency at a certain level of proficiency. Learning Objects could be a combination of one or more of the following: Internal/ External Instructor Led Training (ILT) programs Web Based Training (WBTs) E-learning Online and Offline Tests and Assessments Internal/ External Certifications

Associates would be able to search and register for Offerings made against the learning objects.

An Offering is an instance of the course and would be created by the Learning and Development (L&D) group. WBT offerings are one-time offering definitions of the course whereas Instructor-led offerings are created at a specific location, date and time as per the requirement.

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Enrollment
You can enroll for a new Learning Offering available in iCALMS to facilitate skill updation/ competency gap closure. You can do this through the following path in iCALMS:

My iCALMS >> Learning >> Catalog >> Search >> Offerings >> Enter the Course Name >> Search Learning Catalog >> Register

Enter the Course Name, or part of it with % as wildcard

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My Enrollments
You can view the Learning Offerings you are currently enrolled for, through the following path in iCALMS:
My iCALMS >> Learning >> My Enrollments

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Learning History
When a Learning Offering or an Enrollment gets marked as Completed or Delivered, either by the system in case of WBT (Web Based Training) or by L&D in case of an ILT (Instructor Led Training), it automatically moves from the My Enrollments page to the Learning History page.

On the Learning History page you would be able to view the results of Learning Offerings that you have completed either successfully or unsuccessfully.
External Learning programs completed by employees can also be updated in their Learning History, if the associate shares that data with L&D.

You can view your Learning History through the following path in iCALMS: My iCALMS >> Learning >> Learning History

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Learning Attempts History

Multiple attempts to an offering (after the first successful completion) can be viewed from the View Content link against each transcript item in Learning History.

You can view your Learning Attempts History through the following path in iCALMS:
My iCALMS >> Learning >> Learning History >> View Content (against the transcript item of interest) >> View Results by Lesson >> History

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Certifications in iCALMS

Certification is a formal process of making certain that an individual is qualified in terms of

particular knowledge or skills. You can add and track your progress of certification acquisition. It is necessary to add all your acquired certifications in iCALMS.

In iCALMS there are two types of certifications. External Certifications and Internal
Certifications. External certifications: These are the certifications that are offered by external vendors like IBM, Microsoft, SAP etc, which are supervised by external certifying agencies. External Certifications are classified as Reimbursable and Non reimbursable.

Internal Certifications:
These are certifications which are internal to TCS, like Domain Academy certifications, Lean Six Sigma Green belt etc. All the required learning content and assessments are available in iCALMS. Internal certifications are non reimbursable, as there is no expense incurred.

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Certifications in iCALMS
Process for Reimbursable Certifications Prior approval process o Certification aspirants to Register with Reimbursement for the desired certification in iCALMS o The request flows to Supervisor, CDM, Certification Owner (for specific certifications) for approval o Post CDM approval, Learning Officer (LO) to recommend the mode of exam (asCERT/ external) Associate to acquire the certificate in the mode as recommended Post approval process o Associate to initiate closure (Enter the details of the certificate acquired) o Learning Officer to verify the completion of all the elements of the certification and other relevant documents and to mark the exams/ certification as complete/ acquired in iCALMS o LO to approve the certificate cost in iCALMS after the certificate is acquired o CDM, SWON owner approval needed for the cost approval GESS request is raised automatically
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Certifications in iCALMS
Associate to send the documents to Finance for reimbursement (Original receipts, Certificate (copy) / Scorecard (where course-wise reimbursement has been approved), iCALMS workflow, GESS request)

Process for Non Reimbursable and Internal Certifications

Certification aspirants to raise the request in iCALMS

LO to approve the certificate (Prior approval) Associate to Initiate Closure LO to mark the exams/ certification as complete/ acquired in iCALMS

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Raising certification request in iCALMS

You can raise a certification request (which exists in the system) through the following path in iCALMS: My iCALMS >> Learning >> Certification >> My Certifications >> Add certification

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Raising certification request in iCALMS

Once you search the certificate that you want to do, you need to select Request with Reimbursement OR Request without Reimbursement as appropriate.

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Tracking the certification workflow

You can check the status of your request through the following path in iCALMS: My iCALMS >> Learning >> Certification >> My Requests >> Workflow After all approvals are done, you can send all the documents to finance.

Note: For more details regarding registration, tracking workflow and initiating closure of a certificate, kindly refer Certification Management Manual for General Users under the following path:

My iCALMS >> Help >> Job Aids >> Certification Management Manual for General Users
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My Curricula
What is a curriculum? Curriculum is a set of courses. Curricula can be assigned/ added by the employee or by the Supervisor. Completion criteria for Curricula: The Curricula can be completed by the employee after completing each and every module tagged to the curriculum or as per the roadmap indicated within the curricula definition. You can view/ add curriculum through the following path in iCALMS: My iCALMS >> Learning >> My Curricula >> Add Curriculum

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iCALMS Advisor
If you have any query on iCALMS you can also visit iCALMS Advisor on Sametime, which is available on your desktop/ Lotus Notes. Advisor has a list of all FAQs on various topics in iCALMS.

Sametime >> Converse Tools >> Advisor V3 >> iCALMS Advisor

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Thank you

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