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Hindustan Times

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The new charge is unnecessary It seems the honeymoon period of low-cost airlines is coming
to an end (Penny for that pound, The Pundit, September 21). With American Airlines levying
extra-baggage charges, it's only a matter of time before other airlines follow suit. Around the
world, airlines' profits have dipped due to various factors. So, who better than customers to
make up for the loss? But this is a bad business model and can backfire.

Naresh Kapoor, via email

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