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Chapter 2 - Communication Process (

The document discusses communication processes and feedback. It defines communication as the encoding and decoding of messages between a communicator and receiver, which can be impacted by noise and results in feedback. It also outlines the objectives, types, importance, and nature of feedback in organizational communication, including internal and external communication channels.

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Parul Jain
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© Attribution Non-Commercial (BY-NC)
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Download as PDF, TXT or read online on Scribd
105 views

Chapter 2 - Communication Process (

The document discusses communication processes and feedback. It defines communication as the encoding and decoding of messages between a communicator and receiver, which can be impacted by noise and results in feedback. It also outlines the objectives, types, importance, and nature of feedback in organizational communication, including internal and external communication channels.

Uploaded by

Parul Jain
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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Chapter2 Communication C i ti P Process AndFeedback

CommunicationProcess
Noise Encodingof message Channelsof Communication

Communicator

Receiver

Noise Feedback

Decodingof Message

O Organizational i ti lCommunication C i ti

Internal Communication

External Communication

ObjectivesofCommunication
ExchangeofInformation IssueofOrdersandInstructions Education AdviseandCounseling Persuasion Suggestion Motivation RaisingMorale Warning

WhatisFeedback?
Feedbackisamessagethatindicates theunderstandingoragreement betweentwoormore communicatorsinresponsetoan originalmessage

Typesoffeedback

Self Feedback

Listeners f db k feedback

Positive Feedback

Negative Feedback db k

PersonalElement Observation DetailedandSpecific Tone Approach ImportanceofFeedback ConfirmationofTransmission SeekingSolutionstoProblem Identificationofchangerequired Betterunderstanding BetterPlanning Overall O llC Coordination di ti Psychologicl Satisfaction Higher g Productivity y Developmentofemployees

NatureofFeedback

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