IC408 Service Manual

Fiery X3eTY2 65C-KM
Service Guide
A guide for service technicians
for bizhub PRO C6500
EFI Part Number: 45057678 01 November 2006
2006 Electronics for Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (EFI), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (Software) and any other EFI product described in the documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the Legal Notices distributed with this product.
Contents
Overview Tools you will need Precautions Exploded View AC power switch and soft power button Connector panel and DIAG board interface Shutting down the system Accessing the Fiery X3eTY2 Checking connections Removing and replacing components Interface board DIMMs Battery Motherboard CPU and CPU cooling assembly DIAG board Enclosed fan Soft power button Power supply Hard disk drive Restoring functionality after service Printing Fiery X3eTY2 pages Printing the Conguration page Printing the Test Page Verifying connection to the network System software System software installation reminders Installing system software over the network port Installing system software using a USB ash drive Specications Hardware features Networking and connectivity Safety and emissions compliance The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout Checking connections Symptoms and solutions Checking the network Printing to the Fiery X3eTY2 Clearing the CMOS and power-up settings 1 2 2 5 6 7 8 9 12 14 15 17 18 19 32 36 37 38 39 41 44 46 46 46 48 50 50 51 56 62 62 62 63 64 64 66 67 67 70 83 83 85
Index
iii
Overview
Overview
The Fiery X3eTY2 65C-KM adds computer connectivity and highly efcient PostScript printing capacity to the bizhub PRO C6500 copier. Generally, the Fiery X3eTY2 65CKM does not require regular maintenance. The Fiery X3eTY2 65C-KM is shipped with all necessary software already installed. Use the procedures in this guide to inspect, remove, reseat, or replace major hardware components and to reinstall system software. Replacement parts for the Fiery X3eTY2 65C-KM are available from your authorized service support center. You must reinstall system software if you replace the hard disk drive (HDD) or receive a more recent version of the system software. You may also reinstall system software as a way to troubleshoot the system.
N OTE : The term Fiery X3eTY2 is used in this guide to refer to the Fiery X3eTY2 65C-KM. The term copier is used to refer to the bizhub PRO C6500.
F IGURE A
Printing system
Tools you will need
Tools you will need

To install or service the Fiery X3eTY2, bring the following tools and parts to the customer site: ESD wrist grounding strap and antistatic mat #1 and #2 Phillips head screwdrivers Needlenose pliers Avoid touching magnetic tools to storage media such as hard disks. Contact between magnetic tools and magnetic storage media may result in data corruption. You should also bring this guide, documentation for any optional service kits you may be installing, and any technical notes for the Fiery X3eTY2.
Precautions
Always observe the following general precautions when servicing the Fiery X3eTY2 assembly:
1. Report any shipping damage.
If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to le a claim, and notify your authorized service/support center.
2. Never alter an existing network without permission.
The Fiery X3eTY2 is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customers computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the site administrator.
3. Never assign an IP address in Network Setup.
Only the site administrator should assign an IP address on a network device. Entering an incorrect IP address to the Fiery X3eTY2 can cause unpredictable errors on any or all devices.
Precautions
4.
Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the print engine.
Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic clothing bers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board. When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible: Attach a grounding strap to your wrist. Attach the other end to a good ground. When you remove an electronic component, place it into an antistatic bag immediately. Do not walk across a carpet or vinyl oor while carrying an unprotected board. Leave new electronic components inside their antistatic bags until you are ready to install them. When you unpack the electronic components, touch a metal area of the copier to discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.
5. 6. Avoid exing a printed circuit board, and handle it by opposing edges (not corners) only. Never set a cup of coffeeor any liquidon or near any components or the copier.
Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible.
ATTENTION : Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit. La prise de courant doit tre situe ou installe proximit du matriel et tre facilement accessible. ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile. ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie sicher, dass sich die Steckdose in unmittelbarer Nhe des Gertes bendet und leicht zugnglich ist. CUIDADO: El cable de alimentacin elctrica se utiliza como dispositivo de desconexin principal. Asegrese de que el enchufetoma est situado/instalado cerca del equipo y que sea fcilmente accesible. CUIDADO: O cabo de fora usado como dispositivo principal de desconexo. Assegure-se de que a sada de energia esteja localizada/instalada prxima ao equipamento e facilmente acessvel. VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.
Precautions
Lithium Battery Notice CAUTION: There is danger of explosion if the battery is replaced with an incorrect type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions.
ATTENTION : Il y a danger dexplosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec une batterie du mme type recommand par le constructeur. Les batteries usages doivent tre jetes conformment aux instructions du fabricant. ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore. ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen des Herstellers. CUIDADO: Existe peligro de explosin si la batera se sustituye por una de un tipo incorrecto. Sustituya la batera slo por una batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas segn las instrucciones del fabricante. CUIDADO: H perigo de exploso se a bateria for substituda por outra de tipo incorreto. Substitua apenas por outra de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instrues do fabricante. VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontplofng veroorzaken. Vervang de batterij uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften van de fabrikant te gebeuren.
Short Circuit Protection WARNING: This product relies on the buildings installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assure par linstallation lectrique du local o il est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilis pour les conducteurs de phase (conducteurs de courant). AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dallimpianto elettrico delledicio in cui installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale). WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird. ADVERTENCIA: Este producto depende de la instalacin del edicio en lo relativo a la proteccin frente a cortocircuitos (sobretensin). Asegrese de utilizar un fusible o un interruptor de circuito que no sea de ms de 120 V CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente). ADVERTNCIA: Esse produto depende da instalao de proteo contra curto-circuito (sobrecarga) do edifcio. Assegure-se de que um fusvel ou disjuntor de at 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os condutores de corrente). WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).
Exploded View
Exploded View
1 2a 3 4 2b
Key 1. Lid 2. CPU cooling assembly: a) Clamp b) CPU fan and heatsink 3. Interface board 4. DIMM 5. Battery 6. Fiery X3eTY2 motherboard 7. Fiery X3eTY2 power supply 8. Enclosed fan 9. HDD cable 10. HDD 11. DIAG board 12. DIAG board cable 13. Pan 14. Connector panel (see page 7) 15. Extender card 16. Rail 17. Soft power button assembly
5 6
15
9 10 11 12 7
16
13 17
N OTE : For cable connector information, see
14
Figure G on page 12.
F IGURE B
Fiery X3eTY2 exploded view
AC power switch and soft power button
AC power switch and soft power button

The Fiery X3eTY2 has a dedicated AC power switch and a soft power button on the connector panel (see Figure C). The green LED in the soft power button is on when the Fiery X3eTY2 is powered on. To use the soft power button, the AC power switch must be in the ON position. Press the soft power button for two seconds to power on; press it for several seconds to shut down the Fiery X3eTY2. Using the soft power button to shut down the Fiery X3eTY2 does not power off the Fiery X3eTY2 completely. Always switch off the AC power switch before you disconnect the interface cable or unplug the AC power cable. Cable disconnections require a complete power off. System administrators can use the soft power button when they do not need to disconnect the Fiery X3eTY2 from the copier or the AC power outlet, such as during system software installation with a USB ash drive.
N OTE : If all connections are good and you think the Fiery X3eTY2 should be ON but it
is not, check the green LED and also check the AC power switch. If the green LED is OFF but the AC power switch is ON, press the soft power button for a few seconds until the Fiery X3eTY2 starts up. (Using the soft power button does not change the position of the AC power switch.)
Connector panel and DIAG board interface
Connector panel and DIAG board interface
[not used] USB port Type A (3) [not used]
DIAG LEDs Service switches
[not used]
ON
LAN port for 10/100/1000BaseT [not used]
1 2
ON position
ON 1 2
Interface connector
Normal position
Soft power button Power switch Front view Top View
F IGURE C
External hardware interface
Shutting down the system
Shutting down the system

Use the following procedure to shut down and power off the Fiery X3eTY2. TO F IERY X3 E TY2
SHUT DOWN THE
Always verify that the Fiery X3eTY2 is not in use before you power off or restart it. Make sure that the system is not processing or printing a job. Before you take the Fiery X3eTY2 off the network, always obtain permission from the network administrator.
1. On the Control Panel LCD on the copier, press the MACHINE button and make sure the status line reads Ready to print. Power off the copier using the main power switch inside the copier.
2.
To access the main power switch inside the copier, open the left front door. Do not use the secondary power switch located on the top front edge of the copier.
3. 4. Wait while the Fiery X3eTY2 shuts down. Move the power switch on the Fiery X3eTY2 connector panel to the OFF position (O).
Accessing the Fiery X3eTY2

To service the Fiery X3eTY2 hardware, you must rst shut down and power off the Fiery X3eTY2 and copier properly, unplug the Fiery X3eTY2 cables, and then remove the Fiery X3eTY2 from the copier.
Copier (right side)
Copier (back) Fiery X3eTY2 connector panel Fiery X3eTY2 Interface cable (not shown)
F IGURE D
Fiery X3eTY2 installed on the copier
TO
OPEN THE
F IERY X3 E TY2
C AUTION : Before you touch any parts inside the Fiery X3eTY2, make sure to wear an ESD
grounding wrist strap and follow all ESD safety precautions.

1. 2. 3. 4. Shut down the Fiery X3eTY2 and the copier (see page 8). Disconnect all external cables from the connector panel of the Fiery X3eTY2. Remove the four screws that attach the Fiery X3eTY2 to the copier. Unhook and remove the Fiery X3eTY2 from the copier.
You must shift the Fiery X3eTY2 to the left to release it from the copier.
Screw location (1 of 4) Hook location (1 of 2)
Fiery X3eTY2 (front view) Power cable connector location Fiery X3eTY2 (back view)
Interface cable connector
F IGURE E
For detailed information about removing/installing the Fiery X3eTY2, see the installation instructions that accompany the copier (not included in this service guide).
10
5.
Place the Fiery X3eTY2 on a at surface, and remove the 11 screws that secure the lid to the pan (see Figure F). Open the lid, slide the tabs out of their slots, and lift the lid from the pan (see Figure F).
6.
Set the lid and screws aside.

C AUTION : Do not cut or pinch the fan cable with the lid.
Screw (1 of 7)
Lid
Fan cable (see Caution above)
Tab (1 of 3) Slot (1 of 3) Pan
F IGURE F
Fiery X3eTY2 lid screws
The Fiery X3eTY2 is now ready for inspection and service.
11
Checking connections
The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY2, make sure to verify all cables and connections. If you have veried all external connections, check the internal connections.
HDD 2 12b
12
12c 1 3a 3b 9 4
13 5 12d 8 14 7 6 10
12a
11 Key to components, cabling, and motherboard labels 10. Soft power button cables to J9 Front Panel connector: 12. Power supply: a) to AC power switch b) to HDD c) to J18 d) to J11 13. BIOS chip 14. DIAG board ribbon cable at J1 to motherboard J2 15. NOT SHOWN: Extender card Interface board Service switches
N OTE : Connectors that are not
described are not used.

1. Fiery X3eTY2 motherboard 2. HDD, cable to SATA1 3. DIMM slots: a) DIMM2 for standard DIMM b) DIMM1 for optional DIMM 4. Battery in battery socket F4 5. CPU cooling assembly to FAN1 6. Interface board Extender Card in PCI1 7. LAN port 8. USB Type A ports (3) in USB 9. Enclosed fan cable to motherboard FAN2 SW Edge of motherboard
17 18
SW LED
J9 Front Panel
N OTE : Four wires left to right: red, black, red, yellow

11. AC power switch (upper two leads): White Black
F IGURE G
Cable diagram
12
TO
CHECK INTERNAL CONNECTIONS
C AUTION : Before you touch any parts inside the copier, make sure to wear an ESD

1. Make sure that all Fiery X3eTY2 cables, devices, and DIMM(s) are present, intact, properly aligned, and well seated in their connectors. Specically check the following for proper installation in the pan: power supply, HDD, enclosed fan, motherboard, motherboard components (see page 14). Specically check motherboard cable and component connections: Motherboard silk-screened label Component or cable DIMM1; DIMM2 U15 SATA1 FAN2 [on CPU, no label visible] FAN1 PCI1 J18 F4 J9 Front Panel [see note]
SW LED SW
2.
3.
Socket for upgrade option; Socket for standard DIMM PLCC32 socket for BIOS chip HDD cable from HDD SATA data connector Enclosed fan with attached cable
N OTE : Airow is out.
CPU cooling assembly CPU cooling assembly fan with attached cable Extender card for interface board Power supply with attached cable Battery (see Specications on page 62) Soft power button with two attached cables (2 wires each): SW LED wires are red and black SW wires are red and yellow
J9 Front Panel
J11 J2
Power supply with attached cable Ribbon cable to DIAG board at J1
N OTE : Front Panel is silk-screened in two places on the motherboard; refer only to the label that
appears at J9, on the edge of the board in very small text. 4. Specically check all other power supply cable connections in the pan: Location Component or cable
AC power switch, 4 lead, 2x2
Power supply with attached cable, split to two wires: White wire to the upper lead corresponding to ON; Black wire to the upper lead corresponding to OFF Power supply with attached SATA power cable
HDD
5.
After you verify connections, if one or more Fiery X3eTY2 components is still not receiving power, check the copier and its internal interface to the Fiery X3eTY2 (for information, see the documentation that accompanies the copier).
13
Removing and replacing components

Before you decide to replace costly components, make sure to verify the connections between the copier and the Fiery X3eTY2. Also, verify the connections of each replaceable Fiery X3eTY2 component. For more information about troubleshooting, see page 64. The following sections describe how to remove and install removable/replaceable parts on the Fiery X3eTY2: Interface board DIMMs Battery Motherboard CPU and CPU cooling assembly DIAG board Enclosed fan Soft power assembly Power supply Hard disk drive (HDD) For information about replacing other components, see the documentation that accompanies the copier.
C AUTION : Make sure to use an ESD grounding wrist strap and follow standard ESD
precautions while performing these procedures.
14
Interface board
The interface board connects directly to the extender card, which is connected directly to the Fiery X3eTY2 motherboard (see Figure H, below, and Figure B on page 5).
Rail
Interface board connected to extender card Cover plate screw (1 of 2)
Extender card in PCI1
PCI1 [Rail, interface board, and extender card not shown]
Motherboard
F IGURE H
Interface board connections
Use the following procedures to remove or replace the interface board.
15
TO
REMOVE THE INTERFACE BOARD
1. 2.
Access and open the Fiery X3eTY2, as described on page 9. Remove the two cover plate screws that connect the interface board to the connector panel (see Figure B on page 5).
You do not need to remove the jackscrews that connect the cover plate to the interface board.
3. Disconnect the interface board from Slot 2 (top slot) of the extender card.
Bend out the pan slightly so that you can slide the interface board out of the connector panel cutout as you lift the board out of the extender card. Lift out the interface board from the pan. Set the board and the screws aside. TO
REPLACE THE INTERFACE BOARD
1.
Insert the interface board into the extender card Slot 2 (top slot).
Bend out the pan so that you can insert the interface connector into the connector panel cutout.
2. 3. Attach the cover plate to the connector panel with the two screws you removed earlier. Reassemble the unit and verify functionality (see page 44).
16
DIMMs
Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3eTY2. The memory capacity for the Fiery X3eTY2 is 1GB. The standard conguration is one 512MB DIMM installed in socket DIMM2. To upgrade, install another 512MB DIMM in socket DIMM1. Approved DIMMs are available from your authorized service support center. TO DIMM
REPLACE OR UPGRADE A
1.
To release a DIMM, push outward on the lever on each side of the DIMM (see Figure I).
DIMM Lever
Socket notch
F IGURE I 2.
Releasing a DIMM
Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and set the DIMM aside. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until the levers snap into place.
3.
The DIMM ts the socket only one way. The notch on the bottom of the DIMM should line up with the notch in the socket. Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid exing the board while you rmly seat the DIMM in its socket.
4. Reassemble the unit and verify functionality (see page 44).
To verify memory capacity, print a Conguration page to check the amount of memory recorded. Due to CPU overhead, the memory amount recorded on the Conguration page may be slightly less than the installed amount.
17
Battery
The battery on the Fiery X3eTY2 board is located at F4. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace it only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions.
ACHTUNG:
Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz drfen nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden. Verbrauchte Batterien mssen entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION:
Il y a risque dexplosion si la pile est remplace par un modle qui ne convient pas. Remplacez-la uniquement par le modle recommand par le constructeur. Dbarrassez-vous des piles uses conformment aux instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig hndtering Udskiftning m kun ske med bat-teri af samme fabrikat og type. Levr det brugte batteri tilbage til leverandren. VAROITUS: Paristo voi rjht, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hvit Kytetty paristo valmistajan ohjeiden mukaisesti. ADVARSEL: VARNING:
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion.
TO
REPLACE THE BATTERY
1. 2.
Locate the battery on the Fiery X3eTY2. Carefully bend the clip that holds the battery.
Use caution when bending the clip; excessive force could cause the clip to lose its tension.
Battery
Socket Clip
3. 4.
Pull the battery out of its socket and release the clip. To insert a new battery, slide the battery into the socket under the clip, with the positive (+) side facing up.
Make sure the clip holds the battery securely in the socket.
5. Reassemble the Fiery X3eTY2 and verify functionality (see page 44).
The date and time of day are lost when the old battery is removed. For instructions on entering Setup to program the system date and time, see Conguration and Setup on the User Documentation CD.
18
Motherboard
This section describes how to remove and replace the motherboard. It also describes how to verify functionality and update the system after a new motherboard installation. Requirements for a new motherboard installation To install a new motherboard, you need the following items: USB 2.0 ash drive [not provided] with 32MB capacity (minimum) and a data transfer LED. If the drive has a write-protection feature, make sure write-protection is switched off. Not all USB 2.0 ash drives have been validated for use with the Fiery X3eTY2. If the one you are using does not work, try another brand. Any PC [not provided] with: Intel x86-compatible microprocessor CD-ROM drive, built in or attached Support for USB 2.0 (USB 1.1 may work, but it will be very slow.) 256MB of available memory Keyboard (mouse input is not accepted by the software on the USB Flash Installer CD) New motherboard Single-use dongle [provided with new motherboard] Feature Activation Software CD USB Flash Installer CD
19
Cautions for a new motherboard installation If you are installing a new motherboard: Transfer the DIMM(s) and CPU from the old motherboard. Spare motherboards ship with replacement thermal compound for use when transferring the CPU. Make sure the new motherboard solves the problem you are troubleshooting before you update the system. Updating the system permanently customizes the new motherboard so that it cannot be returned to inventory and cannot be installed in another Fiery X3eTY2. If the new motherboard does not solve the problem, do not update the motherboard. Return the new motherboard and unused single-use dongle to inventory. Do not reinstall system software. Reinstalling system software is not necessary when installing a new motherboard and can result in an error if done before performing the system update. BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the Fiery X3eTY2. Do not install a new HDD at the same time that you install a new motherboard. It is unlikely that both the HDD and the motherboard are defective; therefore, avoid replacing both to solve one problem. If troubleshooting strategies (checking cables and connections, and so forth) do not resolve the problem and you suspect either the HDD or the motherboard is at fault, use the following order: replace the HDD; install system software; verify the problem still exists; and then move on to other procedures, such as replacing the motherboard. Otherwise, you may need to return the Fiery X3eTY2. Do update the system using the single-use dongle and the Feature Activation CD. Removing the motherboard Use the following procedure to remove the motherboard from the Fiery X3eTY2. TO
REMOVE THE MOTHERBOARD
1. 2.
Access and open the Fiery X3eTY2, as described on page 9. Remove the interface board from the extender card (see page 16).
Place the removed board on an antistatic surface.
20
3.
Disconnect the following cables from the motherboard (see Figure G on page 12): N OTE : Note the cable routing before you cut any tie-wraps so that you can properly arrange the cabling later with new tie-wraps. Tie-wraps are included in the motherboard spare kit.
Power supply cable at motherboard J11 Power supply cable at motherboard J18 HDD cable at motherboard SATA1 Enclosed fan cable at motherboard FAN2 DIAG board ribbon cable at motherboard J2 Soft power button cables (two) at motherboard connector labeled Front Panel Four wires left to right: red, black, red, yellow
SW Edge of motherboard
J9 Front Panel
4.
Remove the two screws that attach the rail to the pan. Remove the extender card from the motherboard connector PCI1. Set aside the rail with the extender card attached, and the two screws. Remove the ve screws that secure the Fiery X3eTY2 motherboard to the pan.
5.
Set aside the screws so that you can replace them later.
6. Lift the edge of the motherboard opposite the connector panel to release the motherboard from the pan. Gently lift the motherboard out of the pan, and place the motherboard on a at, anti-static surface.
Make sure the connectors on the motherboard clear the cutouts in the connector panel as you remove the board. Make sure to note the position of the metal ngers on the USB connectors so that you can re-position them later. Avoid handling contacts or using excessive force.
7. If you are replacing the motherboard with a new motherboard, remove the following from the old motherboard:
DIMM(s) (see page 17) CPU cooling assembly and CPU (see page 33)
17 18
SW LED
21
Replacing the motherboard Use the following procedure to install the motherboard in the Fiery X3eTY2 pan. If you are replacing an old motherboard with a new motherboard, you will need to verify functionality and update the system after installing the new motherboard. TO
REPLACE THE MOTHERBOARD
1.
If you are installing a new motherboard, place the motherboard on an antistatic surface with some padding. Then complete the following tasks:
Install the DIMM(s), CPU, and CPU assembly from the old motherboard onto the new motherboard. For DIMM(s), see page 17; for the CPU and cooling assembly, see page 32. Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can cause the system to shut down due to incompatibility issues. Remove the battery from the new motherboard (see page 18). Set aside the battery so that you can replace it later. Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard. JP1 is located between unused motherboard connectors PCI2 and PRI-IDE. Remove the jumper from pins 1 and 2, and install it on pins 2 and 3.
PCI2
JP1
Pin 1 PRI-IDE Edge of motherboard
Wait one full minute. Remove the jumper from pins 2 and 3 on JP1, and install it back on pins 1 and 2. Reinstall the battery.
2. Angle the motherboard so that the connectors on the motherboard t into the cutouts in the connector panel of the pan, and gently slide the motherboard into the pan.
As you install it, be careful to avoid stressing the motherboard or the surrounding cables in the pan. Make sure to reposition the metal ngers on the USB connectors.
3. Align the mounting holes on the motherboard with the screw holes located in the base of the pan.
22
4.
Install the ve motherboard screws into the pan.
To prevent stress on the motherboard, partially tighten all the screws before completely tightening any single screw.
5. Connect the following cables from the motherboard (see Figure G on page 12):
Soft power button cables (two) at connector labeled Front Panel Four wires left to right: red, black, red, yellow
SW Edge of motherboard
J9 Front Panel
The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black; SW wires are red and yellow. DIAG board ribbon cable at J2 Enclosed fan cable at FAN2 HDD cable at SATA1 Power supply cables at J11 and J18
6. Install the extender card (with rail attached) into motherboard connector PCI1. Align the rail onto the pan and install the two screws you removed earlier. Replace the interface board to Slot 2 (top slot) of the extender card (see page 16). Reassemble the Fiery X3eTY2 (see page 44).
7. 8.
If you have reinstalled the old motherboard in the Fiery X3eTY2, verify system functionality (see Figure M on page 45). If you have installed a new motherboard, enter Service Mode and verify the functionality of the new motherboard (see page 24).
17 18
SW LED
23
Verifying the functionality of a new motherboard installation

N OTE : Before proceeding with this section, make sure that you have all the required
components, as described on page 19. After you install a new motherboard and reassemble the system, you must rst verify all functionality by using the single-use dongle to enter Service Mode. Be sure to verify the motherboard functionality before updating the system; do not update the system prematurely. Entering Service Mode allows you to make sure that the new motherboard solves the problem that you are troubleshooting. Service Mode is a temporary state that allows you to test the motherboard, and is indicated on the DIAG LEDs by the 90 code. Service Mode is exited automatically when you expend the single-use dongle to update the system (see To update the system on page 30). TO S ERVICE M ODE
ENTER
AND VERIFY THE SYSTEM
N OTE : This procedure assumes you have installed a new motherboard and reassembled
the Fiery X3eTY2.

1. Verify the following:
The Fiery X3eTY2 is reattached to the copier. The service switches are set for normal operation (both away from the DIAG LEDs). The Fiery X3eTY2 and copier are powered off.
2. Unpack the single-use dongle included with the new motherboard and connect it to any available USB port on the Fiery X3eTY2 (see Figure C on page 7). Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by moving the AC power switch on the connector panel to the ON position (|).
3.
To access the main power switch inside the copier, open the left front door. Do not use the secondary power switch located on the top front edge of the copier. Wait several minutes for the copier and Fiery X3eTY2 to start up, and for the Controller button to become active on the Control Panel LCD under MACHINE mode.
N OTE : During Service Mode, 90 appears on the DIAG LEDs.
24
4. 5.
Print the Fiery X3eTY2 Test Page (see page 47). Connect the Fiery X3eTY2 to the network (see page 48), and have the site administrator print a few test documents from a networked computer that will use the Fiery X3eTY2 (see Conguration and Setup on the User Documentation CD).
If the problem you are troubleshooting persists, or if you are unable to perform step 4 and step 5 above while in Service Mode, the new motherboard has not solved the problem you are troubleshooting. If this is the case, do not update the system, and do not attempt any other troubleshooting procedures yet (such as reinstalling system software or replacing the HDD). Reinstall the old motherboard and return the new motherboard with the unused single-use dongle to inventory. You may then perform additional service and troubleshooting procedures. If the Fiery X3eTY2 is able to print a Test Page and a print job sent over the network, you may conclude that the new motherboard solves the problem you are troubleshooting.
6. Shut down and power off the Fiery X3eTY2 (see page 8).
You may proceed to update the system.
25
Updating the system

N OTE : Before proceeding with this section, make sure that you have all the required
components, as described on page 19. If you concluded in Service Mode that the new motherboard solves the problem you are troubleshooting, you must update the system. If you concluded in Service Mode that the new motherboard does not solve the problem you are troubleshooting, do not update the system (described below), and do not attempt any other troubleshooting procedures (such as reinstalling system software or replacing the HDD). Reinstall the old motherboard and return the new motherboard with the unused single-use dongle to inventory. You may then perform additional service and troubleshooting procedures. After the system is updated, the new motherboard fully replaces the old motherboard and cannot be used in another system. The Fiery X3eTY2 remains enabled for optional features such as Secure Erase. To update the system, you must use a prepared ash drive. The procedures in this section are: To prepare a USB ash drive for system update To update the system
26
TO
PREPARE A
USB
FLASH DRIVE FOR SYSTEM UPDATE
N OTE : Make sure the boot priority on your PC is set to boot rst from the CD-ROM
drive. To nd out how to access/change the PCs BIOS conguration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) will access the BIOS conguration screen.
1. Power on the PC and as soon as the CD-ROM drive LED goes out, load the USB Flash Installer CD into the CD-ROM drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC boots from the CD.
2. Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes, make sure that the PC boot priority is set to boot rst from the CD-ROM drive, and make sure that no devices are connected to the USB-A ports. If booting from the CD still fails, try another PC. It could be that your PC is not compatible with the boot program on the USB Flash Installer CD.
3. Follow the USB Flash Installer screen prompts (see page 28). To respond to a prompt, use only the keyboard; do not use the mouse.
Troubleshooting tips: The USB Flash Installer CD may not work properly on some PCs. In such cases, the Flash Drive Setup will complete, but the ash drive will fail to load system software on the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB Flash Installer CD to prepare the ash drive. If the LED on the USB ash drive fails to light when you connect the ash drive to the PC, do the following: power off the PC; remove and reinsert the USB ash drive into the PC; verify that its LED turns on when the PC is turned on. If an error message appears stating that there is not enough space available on the USB ash drive, your ash drive capacity is insufcient. Obtain a ash drive with the proper capacity (specied on page 19), and repeat the preparation process.
27
Screen prompt
1. Please plug in a USB ash drive, and insert a valid product CD, and press OK.
What you need to do The CD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting the CD. Connect a USB ash drive to a USB-A port on the PC. Remove the USB Flash Installer CD. Insert the Feature Activation Software CD and press Enter, then wait. If the same screen prompt reappears, just wait or press Enter again.
2. Found server installation CD/DVD 3. Creating lesystem. Please wait... 4. Language [Menu lists available languages]
Wait for the next prompt. Wait for the next prompt. Use the up and down arrow keys to highlight the desired language, and press Enter. Wait for the next prompt. The ash drive is formatted in preparation for the copying of les from the Feature Activation Software CD. Wait as les are copied from the CD to the USB ash drive. Wait for the progress bar to reach 100% and the next prompt to appear. The wait usually takes 5-10 minutes, but may take considerably longer depending on your PC.
5. Flash programming in progress... Please wait...
6. Copying... [Progress bar indicates %]
7. Unmounting ash drive... Please wait...
Wait for the next prompt.
28
Screen prompt
8. USB ash device is ready for installation. The device can be removed. OK 9. Do you want to program more USB ash drives? Yes No 10. System will re-start. Yes No 11. Processing complete. Please remove CD. Rebooting...
What you need to do Disconnect the ash drive from the USB-A port. Press Enter.
Select No unless you are preparing more than one USB ash drive. Select Yes. Remove the Feature Activation Software CD.
The following prompt appears at the end of a list of status messages:

12. Please remove CD, close cdrom drive and hit return.
If you have not removed the CD yet, remove it now. Manually close the CD-ROM drive and press Enter. Allow the PC to boot to Windows.
13. Shutdown complete
4.
Label the prepared USB ash drive with identifying information.
For example, copy onto a label tag (1) the product name and (2) Feature Activation Software. The USB ash drive is now prepared and can be used to update the system.
29
TO
UPDATE THE SYSTEM
N OTE : This procedure assumes that the Fiery X3eTY2 is fully assembled, powered off,
veried (see page 24), and requires an update. It also assumes that the USB ash drive has been properly prepared (see page 27).
1. Make sure the single-use dongle is rmly attached to a USB port on the Fiery X3eTY2. Make sure that no other dongles are attached to the Fiery X3eTY2. Attach the prepared USB ash drive to another USB port on the Fiery X3eTY2 (see Figure C on page 7). N OTE : If the ash drive interferes with the attached dongle, reconnect the ash drive and the dongle to the outer USB ports on the Fiery X3eTY2. 3. 4. Power on the Fiery X3eTY2 using its AC power switch. Wait several minutes while the system update les are transferred from the ash drive to the Fiery X3eTY2.
2.
The following status codes appear on the DIAG LEDs during the update process.
Code on DIAG LEDs System status Update process is starting. Update is in progress. Update is successful. Update is complete.
00 01 or 02 F0 FF
After the DIAG LEDs reach FF, the Fiery X3eTY2 automatically shuts down.
N OTE : If any other code displays on the DIAG LEDs during the update process, refer to
System update error codes (on DIAG LEDs) on page 73.

5. Move the AC power switch on the Fiery X3eTY2 to the OFF position (0), wait at least 30 seconds, and then remove the USB ash drive from the Fiery X3eTY2. N OTE : Be sure to remove the USB ash drive from the Fiery X3eTY2. If the ash drive is still attached, the Fiery X3eTY2 will fail to start up. 6. Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by moving the AC power switch on the connector panel to the ON position (|).
7. Wait until the Controller button becomes active on the copiers Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is printed.
30
8.
Congure the date and time in Setup (see Conguration and Setup on the User Documentation CD for details). Print a Conguration page to verify system settings and features (see page 47).
9.
31
CPU and CPU cooling assembly

The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 33). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket. Always replace both the CPU and the cooling assembly when you decide to replace either.
N OTE : You should not need to remove the fan from the heatsink. A replacement cooling
assembly ships with the fan already attached. This procedure assumes you will use the existing clamp even though a replacement cooling assembly ships with a clamp.
Clamp
Clamp lever (1 of 4) Clamp crossbar (1 of 2)
Clamp hooks (2 of 4)
CPU fan
Heatsink
CPU
Bracket on Fiery X3eTY2
Bracket slots (2 of 4)
F IGURE J
CPU cooling assembly
Follow standard ESD precautions while handling the motherboard and all components.
32
TO
REMOVE THE
CPU
COOLING ASSEMBLY AND THE
CPU
1. 2.
Remove the motherboard (see page 20). Let the cooling assembly cool before you touch it.
Both the cooling assembly and the CPU may be very hot.
3. Disconnect the CPU fan cable from motherboard connector FAN1.
Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly.
4. Disconnect the clamp hooks from the two bracket slots closest to the DIMM slots.
To disconnect the clamp, press down on the clamp levers and pull the clamp crossbar away from the bracket hooks.
DIMM side FAN1 side
F IGURE K 5.
CPU cooling assembly orientation
Lift off the fan/heatsink and set it aside.
If the clamp is not interfering, let the clamps other two hooks (close to the FAN1 side) remain inserted in the bracket slots. Not removing the clamp may better protect the tall capacitors from inadvertent damage. Use caution when lifting off the fan/heatsink. The thermal compound adhesive on the bottom of the heatsink may damage the CPU if you remove the fan/heatsink too forcefully.
33
6.
Remove the CPU using the CPU socket lever.
To release the CPU, ex the CPU socket lever away from the retention post, and then lift the CPU socket lever all the way up to vertical. Grasp the CPU by its edges and carefully lift it from its socket.
CPU
Arrow
CPU socket
Pin 1
Lever
Retention post
F IGURE L
Removing/replacing a CPU
34
TO
REPLACE THE
CPU
AND
CPU
COOLING ASSEMBLY
Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly.
1. Flex the CPU socket lever away from the retention post and lift the lever all the way up to vertical. Insert the CPU into the socket.
2.
Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure L).
3. 4. Lower the CPU socket lever beneath the retention post to lock the CPU in place. Position the fan/heatsink over the CPU so that the fan cable is near the FAN1 connector. N OTE : The cooling assembly includes a square piece of foil over the thermal compound
on the bottom of the heatsink. Do not attempt to remove the foil. It is part of the assembly.
5. 6. Position the clamp over the CPU and thread the fan cable through the clamp. Insert the clamp hooks into the bracket hooks, two at a time. Start with the FAN1 side and then do the DIMM side, in order to protect the tall capacitors from inadvertent damage (see Figure K on page 33).
To insert the clamp hooks, press down on the clamp levers and guide the clamp crossbar toward the bracket hooks.
7. Connect the CPU fan cable to motherboard connector FAN1.
If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap (if necessary). The tie-wrap prevents the fan cable from interfering with the CPU fan. Make sure the cable connector is securely connected to connector FAN1 on the motherboard.
8. Reassemble the Fiery X3eTY2 and verify its functionality (see page 45).
35
DIAG board
The DIAG board provides service switches for installing system software over the network and DIAG LEDs arrayed as a 2-digit display. The DIAG board is attached to the pan with four screws and is attached to the motherboard by a ribbon cable. To remove and/or replace it, use the following procedures.
DIAG board (external view)
TO
REMOVE THE
DIAG
BOARD
C AUTION : Make sure you wear an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions while handling Fiery X3eTY2 components.

1. 2. 3. Shut down and open the Fiery X3eTY2 (see pages 8 and 10). Remove the CPU cooling assembly (not the CPU) (see page 33). Remove the DIAG board cable from the motherboard J2 connector.
Do not pull the wires of the cable. Pull the cable out by its connector.
4. Remove the four screws that secure the DIAG board to the pan and remove the DIAG board.
Set the screws aside so you can replace them later. TO DIAG
REPLACE THE
BOARD
C AUTION : Make sure you attach an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions before handling Fiery X3eTY2 components.

1. Position the DIAG board in the pan and secure the DIAG board to the pan with the screws you removed earlier (see Figure B on page 5). Connect the DIAG board cable to the DIAG board J1 connector and to the motherboard J2 connector (see Figure G on page 12). Reinstall the CPU cooling assembly (see page 35). Reassemble the unit and verify functionality (see page 44).
2.
3. 4.
36
Enclosed fan
One enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan blows air out of the system.
Rivet (1 of 4)
Enclosed fan to FAN2 blows air out of the system
TO
REPLACE ENCLOSED FAN
1. 2.
Remove the Fiery X3eTY2 from the copier (see page 10). Note the orientation of the fan inside the pan. See the arrow that indicates the air ow out of the vent.
Tip: The label side of the fan is the side that the air ows towards.
3. Remove the rivets that secure the fan to the back of the pan and remove the fan.
You can place the at stem of a screwdriver against the rivet from the inside of the pan lid and then press to dislodge the rivet.
4. Secure the new fan inside the pan using the rivets just removed. Make sure the new fan is in the same orientation as the old fan (see step 2). Connect the fan cable to motherboard connector FAN2 (see Figure G on page 12). Reassemble the unit and verify functionality (see page 44).
5. 6.
37
Soft power button

The soft power button assembly includes the soft power button, and the SW and SW LED cables. For more information about the soft power button, see page 6. TO
REMOVE THE SOFT POWER BUTTON ASSEMBLY
1. 2. 3.
Remove the Fiery X3eTY2 from the copier (see page 10). Remove the soft power button cables (SW and SW LED) from J9 on the motherboard. Use needlenose pliers to pinch the beveled sides of the button casing, and push the button assembly out through the cutout in the pan.
Carefully pull the soft power cables, one pair at a time, through the cutout.
Cutout
Pinch beveled sides to unlock button from pan.
TO
REPLACE THE SOFT POWER BUTTON ASSEMBLY
1.
Carefully insert the soft power button cables through the cutout in the pan.
Insert the cables, one pair at a time, through the cutout.

2. Push the button assembly rmly into the cutout until the assembly is locked in place.
Make sure that the beveled sides of the button casing are completely secured to the inside of the pan.
3. Connect the soft power button cables to the correct pins on J9:
SW LED cablepins 2 and 4 SW cablepins 6 and 8 Align the triangle on each cable connector with the correct pin as shown in the following gure.
SW LED
2 1
SW
18 17
J9 on the motherboard
4.
Reassemble the Fiery X3eTY2 and verify its functionality (see page 44).
38
Power supply
The power supply in the pan is dedicated to the Fiery X3eTY2. It supplies power to the motherboard, the AC power switch, and the HDD. To remove or replace the power supply, use the following procedures.
Pan screw (1 of 2)
Pan
Back panel External screw (1 of 3)
39
TO
REMOVE THE POWER SUPPLY
1. 2.
Remove the Fiery X3eTY2 from the copier, (see page 10). Disconnect the power cables:
Power cable from motherboard connector J18 White and Black power cable from the AC power switch SATA power cable to HDD Power cable to motherboard connector J11
3. Note the zip ties and how the cables are draped in the pan, and then cut the 4 zip ties that are attached to the pan. Disconnect the power supply from the pan and back panel (two pan screws and three external screws). Lift out the power supply.
4.
TO
REPLACE THE POWER SUPPLY
1.
Insert the power supply into the pan and install the two pan screws and three external screws. Use zip ties to drape the cables and secure them to the pan. Connect the power cables (see Figure G on page 12):
2. 3.
SATA power cable to HDD White and Black power cables to the AC power switch White wire to the upper lead corresponding to ON; Black wire to the upper lead corresponding to OFF Power cable to motherboard connector J18 Power cable to motherboard connector J11
4. Reassemble the unit and verify functionality (see page 44).
40
Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X3eTY2 software, including operating software, system software, network drivers, and printer fonts. If the HDD is replaced, you must install the system software on the new HDD. If you are replacing the HDD, you need the following: The appropriate system software on DVD The latest version of user software (for networked computers that will be printing to the Fiery X3eTY2) Before you replace the HDD, if possible, print the following from the Controller menu: Conguration pagerecords the customers current Setup conguration (custom settings will be lost when you install system software). Font Listdetails what fonts are resident on the Fiery X3eTY2. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when system software is installed. For information about installing system software see page 50. Proper handling Handle the HDD with care: Use proper ESD practices when grounding yourself and the Fiery X3eTY2. Keep magnets and magnetic-sensitive objects away from the HDD. Do not remove the screws on top of the HDD. Loosening these screws voids the warranty. Never drop, jar, or bump the HDD. Handle the HDD by its sides and avoid touching the printed circuit board. Allow the HDD to reach room temperature before installation. HDD problems may be a result of the following: Loose or faulty connection Faulty HDD Before you decide that the HDD must be replaced, make sure that the connectors on the HDD and on the motherboard are intact, properly aligned, and rmly connected. If the pins are bent, gently straighten them with a pair of needlenose pliers.
41
HDD
Power supply
Motherboard
SATA1 connector
TO
REMOVE THE
HDD

1. 2. 3. Remove the Fiery X3eTY2 from the copier, (see page 10). Disconnect the SATA power cable and the HDD cable from the HDD. Remove the four screws from the outside of the pan that secure the HDD. Lift out the HDD.
Hold the HDD as you remove the last screw. Set the screws aside so you can replace them later.
4. Place the HDD in an antistatic bag.
Do not touch the drive with magnetic objects, such as a magnetic screwdrivers. Do not place items near the HDD that are sensitive to magnets, such as credit cards and employee ID cards (see Proper handling on page 41).
42
TO
REPLACE THE
HDD
C AUTION : Make sure you attach an ESD grounding wrist strap and follow standard
ESD precautions before handling Fiery X3eTY2 components.

1. Handle the HDD with care.
Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets (see Proper handling on page 41).
2. 3. Secure the HDD to the pan using the four screws you removed earlier (see page 5). Firmly connect the HDD cable and the SATA power cable to the HDD. N OTE : DO NOT USE THE 4-PIN POWER CABLE.
HDD
DO NOT USE 4-PIN CONNECTOR, IF PRESENT
4.
Reassemble the unit and verify functionality (see page 44). N OTE : If you replaced the HDD, you must install system software according to the procedure in System software on page 50. A spare HDD is shipped without system software.
43
Restoring functionality after service

To complete any service procedures performed on the Fiery X3eTY2, reassemble the Fiery X3eTY2, reattach it to the copier, and verify that it is working properly. To verify the installation, check the external connections of the Fiery X3eTY2 to the copier and then to the network and/or USB port. TO F IERY X3 E TY2
REASSEMBLE AND VERIFY THE
1.
Reseat any cables, devices, DIMMs, or other parts of the Fiery X3eTY2 assembly that you may have loosened or removed during inspection or service (see Checking connections on page 12). Reattach the Fiery X3eTY2 to the copier.
2.
For detailed information, see the installation instructions that accompany the copier (not included in this service guide).
3. If you installed a new HDD, install system software according to the procedure in System software on page 50.
A spare HDD is shipped without system software.

4. Make sure the service switches are set for normal operation (both away from the DIAG LEDs). If necessary, shut down the Fiery X3eTY2 and ip their position (you do not have to unplug the Fiery X3eTY2 or the copier). Make sure there are no USB ash drives attached to the Fiery X3eTY2.
5.
If a ash drive is attached, the Fiery X3eTY2 will fail to start up.
6. Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by moving the AC power switch on the connector panel to the ON position (|).
To access the main power switch inside the copier, open the left front door. Do not use the secondary power switch located on the top front edge of the copier. Wait several minutes for the copier and Fiery X3eTY2 to start up, and for the Controller button to become active on the Control Panel LCD under MACHINE mode.
N OTE : After power up, check the airow of the Fiery X3eTY2 fan to make sure air is
blowing out.
44
7.
Before you leave the customer site, verify Fiery X3eTY2 operation as described in the following ow diagram.
Print test pages (see page 46).
N OTE : If the Fiery X3eTY2 does not turn on
within a few seconds, press the soft power button on the connector panel.
Connect the Fiery X3eTY2 to the network and verify (see page 48).
Check the Setup options (see Conguration and Setup).
F IGURE M
Steps to verify the Fiery X3eTY2
45
Printing Fiery X3eTY2 pages

The Control Panel allows you to print special pages that are included in the Fiery X3eTY2 system software. These pages reside on the Fiery X3eTY2 HDD and include the Test Page, Conguration page, and Font List.
Printing the Conguration page

The Conguration page lists all the settings in effect from the current Setup. After you have finished running Setup, print a Configuration page to confirm your settings. Before you perform any service procedure, print the Fiery X3eTY2 Conguration page (if possible) so that you are prepared to return the settings to their former congurations, if necessary. After the connection to the network is made, the site administrator can customize Setup options according to the network and user environment. Using the Conguration page as a guide can help speed up this process. For more information, see Conguration and Setup on the User Documentation CD.
Printing the Test Page

Before connecting the Fiery X3eTY2 to the network, print the Test Page. The Test Page is a le that resides in the Fiery X3eTY2. Output veries that the Fiery X3eTY2 is functional and connected properly to the copier.
46
TO
PRINT
F IERY X3 E TY2
1. 2.
PAGES FROM THE
C ONTROL P ANEL
Press the MACHINE button on the Control Panel LCD. Press the Controller button.
This step assumes that both the copier and Fiery X3eTY2 are powered on and warmed up. The Controller button is inactive until the Fiery X3eTY2 is ready.
3. 4. 5. Press Print Pages. Press the button for the page you want to print. If you printed the Test Page, examine the output.
If the Test Page prints, you know the Fiery X3eTY2 print engine is functional and the connection between the Fiery X3eTY2 and the copier is operating properly. When you examine the PS Test Page, consider the following: All swatches should be visible, even though they may be very faint in the lowest ranges. Swatches should show uniform gradation as the tone lightens. Poor image quality may indicate a need to calibrate the system or service the copier.
6. If you printed the Conguration page, post the page near the server for quick reference.
Users may need the information on this page. If the Fiery X3eTY2 is not connected to the network yet, see page 48 for information about connecting and verifying the Fiery X3eTY2 connection to the network.
47
Verifying connection to the network

The Fiery X3eTY2 provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3eTY2 to the network and then print a few test documents in order to verify the connection. Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported: For 10BaseT, Category 3 or higher For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length) For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : If the copier is 230V, use a shielded network cable.
The network cable connects to the LAN port on the connector panel of the Fiery X3eTY2 (see Figure N).
Service switches USB Type A ports (3) Any port can connect to a USB ash drive for system software installation.
Top view LAN port for 10/100/1000BaseT twisted pair Ethernet
F IGURE N
Network connectors and service switches
48
TO
CONNECT A TWISTED PAIR CABLE TO THE
F IERY X3 E TY2
1. 2. 3.
Shut down and power off the Fiery X3eTY2 (see page 8). Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY2. Congure Setup options.
It is the site administrators responsibility to congure Setup according to the network and user environment. Default settings in Setup may be adequate although they may not be optimal for the users environment. For Setup information, refer the site administrator to Conguration and Setup on the User Documentation CD.
4. After conguring Setup options, verify the network connection.
After the network connection is made and the Fiery X3eTY2 has the correct Setup conguration and is Idle, the Fiery X3eTY2 should be available on the network. The site administrator should perform any additional network Setup, verify the network connection, verify that the Fiery X3eTY2 appears in the list of printers, and print a few test documents from a networked computer that will use the Fiery X3eTY2. For more information, see Conguration and Setup on the User Documentation CD.
49
System software
System software
The Fiery X3eTY2 system software is installed on the HDD at the factory. You must install system software if a more recent version is required, if you replace the HDD, or if you discover problems with the current system. To upgrade to a newer version of system software, you may install all system software over the network port (see below) or use a USB ash drive (see page 56).
System software installation reminders

Keep in mind the following when installing system software: FontsInstalling system software deletes all fonts that the customer has installed on the Fiery X3eTY2. Only resident fonts will be restored during system software installation. Command WorkStation can be used to reinstall additional fonts. To determine which additional fonts were downloaded to the Fiery X3eTY2, print the Fonts List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation must be reinstalled. For more information on managing fonts, see Command WorkStation Help. LanguageScreens for installing system software are always displayed in English, even if the print engine is congured for another language. CompatibilityThe latest user software must be installed on all computers that print to the Fiery X3eTY2. Using incompatible versions of the system and user software may result in system problems.
50
System software
Installing system software over the network port

The System Software DVD contains the system software and Fiery System Software Installer. To install system software using the network port on the Fiery X3eTY2, you need the following: Ethernet cross-over cable (4-pair/8-wire, short-length) For 100BaseTXCategory 5 or higher For 1000BaseTOne Category 5e or higher Windows XP/2000 computer with: A DVD-ROM drive, built in or attached Support for 100BaseTX or 1000BaseT 5GB free disk space on the hard disk drive 512MB minimum memory capacity TO
INSTALL SYSTEM SOFTWARE OVER THE NETWORK PORT
1. 2. 3.
Shut down and power off the Fiery X3eTY2 and copier (see page 8). Disconnect all cables and devices from the Fiery X3eTY2 connector panel. Connect an Ethernet cross-over cable to the network port and to a Windows XP/2000 PC.
Tip: To identify a cross-over cable, compare the wire sequences on the connector ends of the cable. A cross-over cable has a different wire sequence on each end. A straightthrough cable has identical wiring on both ends.
Ethernet cross-over cable
Network port
Windows 2000/XP PC
F IGURE O 4.
Creating an isolated Ethernet network using a cross-over cable
Power on the PC and insert the System Software DVD into the PC DVD-ROM drive.
51
System software
5.
Navigate to the DVD-ROM drive, and copy the entire contents of the System Software DVD to the hard drive of the PC. Open the folder containing the copied les, and double-click Langsel.exe. Select the language that you want to install, and click the Select button. Double-click Fieryinstaller.exe to start the installer. N OTE : If you receive an error message regarding the install.ini le, you have not made the
6.
7.
required language selection. Click OK to dismiss the error message, click Cancel to cancel the installer, and select the language as described in step 6. Then double-click Fieryinstaller.exe to start the installer.
8. Click next at the Welcome screen. Read the Software License Agreement and click the I Agree checkbox if you wish to continue the installation process, and then click Next. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to the Conrmation screen. Flip the Fiery X3eTY2 service switches to the ON position.
9.
10.
Service switches
Flip the service switches to the ON position (see page 7).
F IGURE P
Fiery X3eTY2 service switches
After you nish installing system software, make sure to ip the service switches back to the normal position (away from ON).
11. Power on the Fiery X3eTY2 using its dedicated AC power switch and wait approximately 15 seconds for the DIAG LEDs to reach FF.
To avoid confusion, ignore the text and graphics on this Conrmation screen. The procedure on this screen may not depict Fiery X3eTY2 hardware.
N OTE : If the Fiery X3eTY2 does not turn on within a few seconds, press the soft power
button on the connector panel.

12. Click Next on the PC screen.
52
System software
13.
At the Installation screen, click Next to begin installation. Wait while the les are copied and installed.
The progress is slow at rst. For most computers, expect to wait approximately 35 minutes to completedo not cancel.
If you do click CancelClick Finish, and then power off the Fiery X3eTY2 using its
dedicated AC power switch, wait 10 seconds, and then repeat this procedure from the beginning. If the installation terminates abnormally, you may need to reboot the PC also. To avoid confusion, ignore the text and graphics on the cancel screen.
14. Wait until the installation of le 12 of 12 is complete (see Figure Q). When the le indicator at the right end of the progress bar reaches 0KB, click Finish. N OTE : To avoid confusion, ignore the text and graphics on the screen that appears after
you click Finish. This screen may not depict Fiery X3eTY2 hardware.
When this le indicator reaches 0KB, click Finish.
F IGURE Q 15. 16. 17.
Installer status when le 12 of 12 is complete
Remove the System Software DVD from the PC. Power off the Fiery X3eTY2 using its dedicated AC power switch. Flip the service switches to the normal position (away from ON).
53
System software
18.
Disconnect the cross-over cable from the LAN port and the Windows XP/2000 PC.
LAN port
Windows 2000/XP PC
Ethernet cross-over cable
F IGURE R 19. 20. 21.
Dismantling the isolated Ethernet network
Click Finish on the PC screen. Reconnect all cables that you removed earlier to the Fiery X3eTY2 connector panel. Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by moving the AC power switch on the connector panel to the ON position (|).
N OTE : If the Fiery X3eTY2 does not turn on within a few minutes, press the Soft power

22. Wait approximately 60 minutes while the system software installation completes.
When the installation is complete, the Controller button becomes active on the copiers Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is printed.
23. If needed, press the MACHINE button. Press the Controller button, and then press Setup.
You are prompted to enter the Administrator password for the Fiery X3eTY2.
24. Press the blank eld next to Password, and use the LCD keyboard to enter Fiery.1, the default Administrator password for the Fiery X3eTY2. Press OK, and press OK again to log on as the Administrator. N OTE : Enter Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not
work.
54
System software
25.
Reenter the customers settings from the Conguration page that you printed earlier.
Enter settings for Server Setup, Network Setup 1/2, and Network Setup 2/2, in that order. Ignore the settings not included on the Conguration page if it is more appropriate for the site administrator to set them. For more information, see Conguration and Setup on the User Documentation CD.
26. After all setup options are congured, press OK. Then press the Apply, Reboot button.
The Fiery X3eTY2 reboots with the updated setup options.

27. If you have been given any patches (system update les) for the version of system software you have just installed, install the patches now. See the instructions provided with each patch.
55
System software
Installing system software using a USB ash drive

To install system software using a USB ash drive attached to the Fiery X3eTY2, you need the following items: USB 2.0 ash drive [not provided] with 5GB capacity (minimum) and a data transfer LED. If the drive has a write-protection feature, make sure write-protection is switched off. Not all USB 2.0 ash drives have been validated for use with the Fiery X3eTY2. If the one you are using does not work, try another brand. Any PC [not provided] with: Intel x86-compatible microprocessor DVD-ROM drive, built in or attached Support for USB 2.0 (USB 1.1 may work, but it will be very slow.) 256MB of available memory Keyboard (mouse input is not accepted by the software on the USB Flash Installer CD) System Software DVD USB Flash Installer CD To install system software using a USB 2.0 ash drive, you must use a prepared ash drive. The procedures in this section are: To prepare a USB ash drive for system software installation To install system software using a prepared USB ash drive
56
System software
TO
PREPARE A
USB
FLASH DRIVE FOR SYSTEM SOFTWARE INSTALLATION
N OTE : Make sure the boot priority on your PC is set to boot rst from the DVD-ROM
drive. To nd out how to access/change the PCs BIOS conguration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) will access the BIOS conguration screen.
1. Power on the PC and as soon as the DVD-ROM drive LED goes out, load the USB Flash Installer CD into the PCs DVD-ROM drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC boots from the CD.
2. Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes, make sure that the PC boot priority is set to boot rst from the DVD-ROM drive, and make sure that no devices are connected to the USB-A ports. If booting from the CD still fails, try another PC. It could be that your PC is not compatible with the boot program on the USB Flash Installer CD.
3. Follow the USB Flash Installer screen prompts (see page 58). To respond to a prompt, use only the keyboard; do not use the mouse.
Troubleshooting tips: The USB Flash Installer CD may not work properly on some PCs. In such cases, the Flash Drive Setup will complete, but the ash drive will fail to load system software on the Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB Flash Installer CD to prepare the ash drive. If the LED on the USB ash drive fails to light when you connect the ash drive to the PC, do the following: power off the PC; remove and reinsert the USB ash drive into the PC; verify that its LED turns on when the PC is turned on. If an error message appears stating that there is not enough space available on the USB ash drive, your ash drive capacity is insufcient. Obtain a ash drive that has the proper capacity (specied on page 56), and repeat the preparation process.
57
System software
Screen prompt
1. Please plug in a USB ash drive, and insert a valid product CD, and press OK.
What you need to do The DVD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting the CD. Connect a USB ash drive to a USB-A port on the PC. Remove the USB Flash Installer CD. Insert the System Software DVD and press Enter; then wait. If the same screen prompt reappears, just wait or press Enter again.
2. Creating lesystem. Please wait... 3. Total Number of CD: x Continue with ash drive setup? Yes No 4. Flash programming in progress... Please wait...
Wait for the next prompt. Select Yes.
Wait for the next prompt. The ash drive is formatted in preparation for the copying of les from the System Software DVD. Wait as les are copied from the DVD to the USB ash drive. Wait for the progress bar to reach 100% and the next prompt to appear. The wait usually takes 5-10 minutes, but may take considerably longer depending on your PC.
5. Copying [lename]... [Progress bar indicates %]
6. Unmounting ash drive... Please wait... 7. USB ash device is ready for installation. The device can be safely removed. OK 8. Do you want to program more USB ash drives? Yes No 9. System will re-start. Yes No 10. Processing complete. Please remove CD. Rebooting...
Wait for the next prompt. Disconnect the ash drive from the USB-A port. Press Enter.
Select No unless you are preparing more than one USB ash drive. Select Yes. Remove the System Software DVD.
58
System software
Screen prompt The following prompt appears at the end of a list of status messages:
11. Please remove CD, close cdrom drive and hit return.
What you need to do
If you have not removed the DVD yet, remove it now. Manually close the DVD-ROM drive and press Enter. Allow the PC to boot to Windows.
12. Shutdown complete
4.
Label the prepared USB ash drive with identifying information.
For example, copy onto a label tag (1) the product name and (2) the system software version number that you nd printed on the System Software DVD label. The USB ash drive is now prepared and can be used to install system software on the Fiery X3eTY2.
59
System software
TO
INSTALL SYSTEM SOFTWARE USING A PREPARED
USB
FLASH DRIVE
1. 2. 3. 4.
If your USB ash drive is not yet prepared, follow the procedure on page 57. Power off the Fiery X3eTY2 and copier (see page 8). Make sure nothing is connected to any USB-A connector on the Fiery X3eTY2. Attach the prepared USB ash drive to a USB Type A connector on the Fiery X3eTY2.
If dust covers are attached to the USB Type A connectors, remove one dust cover using needle-nose pliers.
N OTE : DO NOT move the service switches to the service position. Leave the switches in
the position for normal operation.

5. 6. Power on the Fiery X3eTY2 using its AC power switch. Wait several minutes while the les are transferred (usually between 6 and 20 minutes, depending on the size of the system software).
After sporadic activity, the DIAG LEDs increment from 00, increasing one hexadecimal number every 30 seconds until done. The ash drive LED shows sporadic activity throughout the transfer. When the installation is complete, the ash drive LED goes off and stays off; the DIAG LEDs show FF and stay at FF.
7. Power off the Fiery X3eTY2 using its AC power switch, wait at least 30 seconds, and then remove the USB ash drive from the Fiery X3eTY2. N OTE : Be sure to remove the USB ash drive from the Fiery X3eTY2. If the ash drive is still attached, the Fiery X3eTY2 will fail to start up. 8. Power on the copier using its main power switch. Then power on the Fiery X3eTY2 by moving the AC power switch on the connector panel to the ON position (|).
N OTE : If the Fiery X3eTY2 does not turn on within a few minutes, press the Soft power
60
System software
9.
Wait approximately 60 minutes while the system software installation completes.
When the installation is complete, the Controller button becomes active on the copiers Control Panel LCD under MACHINE mode, and the Fiery X3eTY2 start page is printed.
10. If needed, press the MACHINE button. Press the Controller button, and then press Setup.
You are prompted to enter the Administrator password for the Fiery X3eTY2.
11. Press the blank eld next to Password, and use the LCD keyboard to enter Fiery.1, the default Administrator password for the Fiery X3eTY2. Press OK, and press OK again to log on as the Administrator. N OTE : Enter Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not
work.
12. Reenter the customers settings from the Conguration page that you printed earlier.
Enter settings for Server Setup, Network Setup 1/2, and Network Setup 2/2, in that order. Ignore the settings not included on the Conguration page if it is more appropriate for the site administrator to set them. For more information, see Conguration and Setup on the User Documentation CD.
13. After all setup options are congured, press OK. Then press the Apply, Reboot button.
The Fiery X3eTY2 reboots with the updated setup options.

14. If you have been given any patches (system update les) for the version of system software you have just installed, install the patches now. See the instructions provided with each patch.
61
Specications
Specications
The Fiery X3eTY2 has or makes use of the following features.
Hardware features
2.8 GHz Intel Celeron CPU 512MB in one DIMM, upgradeable to 1GB with additional 512MB DIMM Hard disk drive (HDD) USB-A port for installing system software 10BaseT/100BaseTX/1000BaseT network port for network printing Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent) Dedicated power supply Dedicated AC power switch Soft power button/green LED
Networking and connectivity

The Fiery X3eTY2 has the following networking features: Supports AppleTalk, TCP/IP, and IPX protocols simultaneously RJ-45 port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection
N OTE : The latest user software must be installed onto all computers that print to the
Fiery X3eTY2. Using incompatible versions of the system and user software may result in system problems. For more information, see the user documentation.
62
Specications
Safety and emissions compliance

The Fiery X3eTY2 has been certied to meet or surpass the following standards:
Safety approvals EN60950-1 (TUV GS-Mark) UL 60950-1:2003, CAN/CSA-C22.2,
EMC approvals FCC Class B ICES003 Class B VCCI Class B EN55022 Class B EN55024 TUV-EMC AS/NZS CISPR 22 Class B AS/NZS 4252.1:1995
No. 60950-1-03
CB scheme IEC 60950-1:2001 NEMKO
63
The troubleshooting process

The following sections identify the sources of common problems that may occur with the Fiery X3eTY2 and suggests ways of correcting them. These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for the copier, or for extensive networks. Refer problems in these areas to the appropriate service departments and site administrators. The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. Where problems occur on page 64 gives an overview of the Fiery X3eTY2 components and indicates areas most likely to require troubleshooting. Try a phone check before you go to the customer site. Before you go to the customer site on page 66 suggests areas you should check before making a service call to the customer site. With a phone call, you can nd out if the problem is a simple operating failure or a failure caused by a network or conguration change. You can ask the customer to check for loose cables on the back of the copier and loose connections at a power strip or outlet. Check for obvious causes of problems. Check network connections. Preliminary on-site checkout on page 67 takes you through the initial visual checks you should make when you arrive at the customer site. Checking the network on page 83 provides guidelines for checking the network connections between the copier and the computers to which it is connected, as well as information on several printing problems.
Where problems occur

The Fiery X3eTY2 is a built-in print server for the copier, and it is generally part of a conguration like the one shown in Figure S. Problems may occur in one of the following areas: The Fiery X3eTY2 or the copier The interface between the Fiery X3eTY2 and the copier The interface between the Fiery X3eTY2 and computers that print to it
64
External devices
Fiery X3eTY2 Assembly
Copier
PC Networked computers PC SATA HDD RTC/ PCI-ISA Network interface USB interface
Board PCI/Memory Controller
CPU
Memory Print
Copier Interface
Copier
Battery
Power switch
+5VDC
Power supply PCI Bus
Power supply
F IGURE S
Fiery X3eTY2 functional diagram
65
Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and check the following items:
1. Does the copier work?
If the copier works, but the user cannot print the Fiery X3eTY2 Test Page, a service call is probably required.
2. Is the failure caused by a simple operating problem?
Is there a printing problem? Does the Fiery X3eTY2 Test Page fail to print? Does the Fiery X3eTY2 fail to respond to a print command? Does printing seem to take a long time? Is print quality poor? Does the Fiery X3eTY2 fail to appear in the list of printers? If the answer to any of these questions is yes, refer the customer to Conguration and Setup on the User Documentation CD or Command WorkStation Help. If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures the customer has observed.
3. Has the customer made any network changes?
If network changes have occurred, request that the customers site administrator verify the Fiery X3eTY2 network requirements.
4. Is the user having printing problems with a particular image le?
If there are problems with les from particular applications, the user may be more successful using different print settings. If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.
66
Preliminary on-site checkout

Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.
Before you remove the Fiery X3eTY2: Make sure the external cables are connected properly. Make sure the Fiery X3eTY2 power cable is plugged into an electrical outlet. Make sure the Fiery X3eTY2 is properly connected to the copier and that the copier is powered on. If all the connectors are in place and the problem still exists when the copier is powered on, proceed to the next phase of troubleshooting.
N OTE : For convenience, the procedure To check internal connections on page 13 is
repeated here under Troubleshooting. See other documentation for guidelines when disassembling, checking, and reassembling the copier. The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY2, make sure to verify all cables and connections. If you have veried external connections, check the internal connections.
67
HDD 2 12b
12
12c 1 3a 3b 9 4
13 5 12d 8 14 7 6 10
12a
11 Key to components, cabling, and motherboard labels 10. Soft power button cables to J9 Front Panel connector: 12. Power supply: a) to AC power switch b) to HDD c) to J18 d) to J11 13. BIOS chip 14. DIAG board ribbon cable at J1 to motherboard J2 15. NOT SHOWN: Extender card Interface board Service switches
N OTE : Connectors that are not
described are not used.

1. Fiery X3eTY2 motherboard 2. HDD, cable to SATA1 3. DIMM slots: a) DIMM2 for standard DIMM b) DIMM1 for optional DIMM 4. Battery in battery socket F4 5. CPU cooling assembly to FAN1 6. Interface board Extender Card in PCI1 7. LAN port 8. USB Type A ports (3) in USB 9. Enclosed fan cable to motherboard FAN2 SW Edge of motherboard
17 18
SW LED
J9 Front Panel

11. AC power switch (upper two leads): White Black
F IGURE T
Cable diagram
68
TO
CHECK INTERNAL CONNECTIONS

1. Make sure that all Fiery X3eTY2 cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors. Specically check the following for proper installation in the pan: power supply, HDD, enclosed fan, motherboard, motherboard components (see page 14). Specically check motherboard cable and component connections: Motherboard silk-screened label Component or cable DIMM1; DIMM2 U15 SATA1 FAN2 [on CPU, no label visible] FAN1 PCI1 J18 F4 Front Panel [see footnote]
SW LED SW
2.
3.
Socket for upgrade option; Socket for standard DIMM PLCC32 socket for BIOS chip HDD cable from HDD SATA data connector Enclosed fan with attached cable
N OTE : Airow is out.
CPU cooling assembly CPU cooling assembly fan with attached cable Extender card for interface board Power supply with attached cable Battery (see Specications on page 62) Soft power button with two attached cables (2 wires each): SW LED wires are red and black SW wires are red and yellow
J9 Front Panel
J11 J2
Power supply with attached cable Ribbon cable to DIAG board at J1
N OTE : Front Panel is silk-screened in two places on the motherboard; refer only to the label that
appears at J9, on the edge of the board in very small text. 4. Specically check all other power supply cable connections in the pan: Location Component or cable
AC power switch, 4 lead, 2x2
Power supply with attached cable, split to two wires: White wire to the upper lead corresponding to ON; Black wire to the upper lead corresponding to OFF Power supply with attached SATA power cable
HDD
5.
After you verify connections, if one or more Fiery X3eTY2 components is still not receiving power, check the copier and its internal interface to the Fiery X3eTY2 (for information, see the documentation that accompanies the copier).
69
Symptoms and solutions

Look in these charts for the various problems and possible actions. To learn possible causes and solutions for a specic error condition, nd the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step. Proceed to the next numbered step only if the problem persists. For example, in the steps:
1. Check and reseat the interface cable between the Fiery X3eTY2 and the copier. 2. Replace the interface cable.
Perform step 1, and then verify functionality. If the problem is gone, do not perform step 2.
T ABLE A Symptom Startup One of the following: Both the copier power switch and Fiery X3eTY2 Faulty cable power switch are in the connections On position, but the Fiery X3eTY2 is Fiery X3eTY2 does not stalled in an incorrect start up power state
Fiery X3eTY2 error conditions

Possible cause Suggested action
1. Check again all cables and connections. Make sure that the copier is connected to a power source. 2. Power off/on the copier. 3. Power off/on the Fiery X3eTY2 using the Fiery X3eTY2 power switch. 4. Firmly press the Fiery X3eTY2 Soft power button once for two seconds and then release.
If the problem persists, contact your authorized service/support provider.
Fiery X3eTY2 starts up and then shuts down
One of the following: Copier is powered off Fiery X3eTY2 is powered off Faulty connection between Fiery X3eTY2 and copier Faulty power supply Faulty motherboard Faulty CPU Faulty interface board
1. Make sure both the copier power switch and the Fiery X3eTY2 power switch are in the ON position. 2. Check and reseat the interface cable between the Fiery X3eTY2 and the copier. 3. Replace the interface cable. 4. Listen for the power supply fan and feel for air near the Fiery X3eTY2 power switch where the power supply is located.
If you do not feel air from the power supply fan, you may have a faulty power supply, which you will need to replace.
5. Clear the CMOS and power-up settings (see page 85). 6. Replace the motherboard. 7. Replace the CPU. 8. Replace the interface board.
70
T ABLE A Symptom
Fiery X3eTY2 error conditions (Continued)

Startup (continued) One of the following: Fiery X3eTY2 starts up but the Controller button Faulty connection on the Control Panel between LCD is unavailable for Fiery X3eTY2 and more than 10 minutes copier Corrupt system software Faulty interface board
1. Check and reseat the interface cable between the Fiery X3eTY2 and the copier. 2. Replace the interface cable. 3. Reinstall system software. 4. Replace the interface board.
Fiery X3eTY2 starts up, One of the following: and stays on, but does not Service switches are reach Idle set to Service mode System software is corrupt HDD is faulty Missing or faulty DIMM(s), or faulty DIMM connections Motherboard is faulty CPU missing or faulty
1. Make sure the Fiery X3eTY2 service switches are set to Normal mode (away from ON). 2. Power off/on the copier. 3. Reinstall system software. 4. Reseat the power and ribbon cables to the HDD. 5. Replace the HDD cable. 6. Replace the HDD. 7. Check the DIMM(s) and reseat them to remove any oxidation on the connectors. 8. If you have two DIMMs installed, determine if a DIMM is at fault:
Remove the DIMM currently installed in socket DIMM1 and reboot the system. Then reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step.
9. Clear the CMOS and power-up settings (see page 85). 10. Replace the motherboard. 11. Replace the CPU.
User authentication feature of the copier does not work
Faulty interface connections
Check connections of interface board and replace associated cables or interface board, if necessary.
71
T ABLE A Symptom

System problems Clock is slow; time listed on Conguration page is earlier or later than the actual time One of the following: Missing or dead battery on the motherboard Faulty motherboard
1. Replace the battery on the motherboard and then update the time in Fiery X3eTY2 Setup.
For information about Fiery X3eTY2 Setup, see Conguration and Setup on the User Documentation CD.
2. Clear the CMOS and power-up settings (see page 85). 3. Replace the motherboard.
System performs slowly or One of the following: hangs periodically Missing or faulty DIMM(s), DIMM installed in wrong slot, or faulty DIMM connections Faulty HDD Overheated or faulty CPU Faulty motherboard
1. Check that each DIMM is installed in the correct slot (see page 17). 2. Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors. 3. If you have two DIMMs installed, determine if a DIMM is at fault:
4. Reseat the power and ribbon cables to the HDD. 5. Replace the HDD cable. 6. Replace the HDD. 7. Make sure the CPU on the motherboard is present and rmly seated and that the fan cable is connected. 8. Replace the CPU. 9. Clear the CMOS and power-up settings (see page 85). 10. Replace the motherboard.
Enclosed fan is noisy, or is Fan is faulty not producing air
Replace the enclosed fan.
72
T ABLE A Symptom

System update error codes (on DIAG LEDs) E1 Required dongle is missing, or the wrong dongle is installed.
Remove any dongle currently installed on the Fiery X3eTY2. Install the correct single-use dongle (included with the new motherboard), and repeat the system update procedure.
E2
Dongle has already been Remove the dongle currently installed on the Fiery X3eTY2. Obtain an unused single-use dongle (contact your authorized service/support center), and repeat used to update a system and cannot be used again. the system update procedure.
E3
Dongle is corrupt, or the update les are corrupt.
1. Repeat the ash drive preparation procedure (see page 27), and then repeat the system update procedure. 2. Obtain a new single-use dongle (contact your authorized service/support center), and repeat the system update procedure.
E4
Dongle was disturbed or removed during the update process.
Securely install the single-use dongle, and repeat the system update procedure.
Any of the following: E7 E8 E9
A le error was encountered during the update process.
1. Repeat the ash drive preparation procedure (see page 27), and then repeat the system update procedure. 2. If the error persists, contact your authorized service/support center.
EA
Update is being attempted Make sure you are updating the correct Fiery X3eTY2. Install the correct singleuse dongle and prepared ash drive, and repeat the system update procedure. on the wrong system.
EB
Problem with the USB ash drive or the Fiery X3eTY2 HDD.
1. Repeat the ash drive preparation procedure (see page 27), and then repeat the system update procedure. 2. Obtain a new ash drive. Repeat the ash drive preparation procedure (see page 27), and then repeat the system update procedure. 3. Replace the Fiery X3eTY2 HDD.
73
T ABLE A Symptom

System update error codes (continued) 91 System has not been updated.
1. Perform the system update procedure (see page 26). 2. If the 91 error persists, repeat the system update procedure one more time. If the E2 error displays during the second system update, the system hardware may be corrupt. Contact your authorized service/support center.
92
System has not been updated.
1. Perform the system update procedure (see page 26). 2. If the 92 error persists, repeat the system update procedure one more time. If the E2 error displays during the second system update, the system hardware may be corrupt. Contact your authorized service/support center.
74
T ABLE A Symptom

System software installation USB ash drive method: One of the following: Fiery X3eTY2 remains on Fiery X3eTY2 is still for 30 minutes (or longer) connected to the after beginning copier, and the copier installation is powered on Service switches are set to Service mode Faulty HDD Faulty motherboard Faulty USB ash drive
1. Make sure the copier is powered off and that all cables between the Fiery X3eTY2 and the copier are disconnected. 2. Make sure the Fiery X3eTY2 service switches are set to Normal mode (away from ON).
If the service switches are in Service mode (toward ON), power off the Fiery X3eTY2, set the switches to Normal mode, power on, and allow the installation to resume.
3. Check the LED on the USB ash drive.
If the LED is not blinking (remains off or solid), the ash drive may be improperly seated. Power off the Fiery X3eTY2 and reseat the ash drive; then power on and allow the installation to resume.
4. Reseat the power and ribbon cables to the HDD. 5. Replace the HDD cable. 6. Replace the HDD. 7. Clear the CMOS and power-up settings (see page 85). 8. Replace the motherboard. 9. Replace the CPU. 10. Retry the installation using a different USB ash drive.
USB ash drive method: One of the following: During installation, the Faulty or improperly LED on the ash drive seated USB ash remains off or solid (not drive blinking) Faulty motherboard Faulty HDD
1. Power off the Fiery X3eTY2 and reseat the ash drive; then power on and allow the installation to resume. 2. Retry the installation using a different USB ash drive. 3. Clear the CMOS and power-up settings (see page 85). 4. Replace the motherboard. 5. Reseat the power and ribbon cables to the HDD. 6. Replace the HDD cable. 7. Replace the HDD.
75
T ABLE A Symptom Network

If you suspect a network problem, keep in mind the following: If the Fiery X3eTY2 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address. There may be conicting network settings in Setup and on the customers workstation. Inappropriate Setup options may cause printing problems. Missing or incorrectly placed printer description les may cause application-specic printing errors. For additional information, see Conguration and Setup on the User Documentation CD.
Unable to connect to the One of the following: network; or neither LED Cable is connected to on the 10/100/1000BaseT the wrong port network connector is lit Faulty network cable or connection Faulty network Faulty Ethernet interface on the motherboard
1. Make sure the network cable is the correct type and connected to the designated network port on the Fiery X3eTY2 connector panel (see page 7). 2. Check the cable connection to the network. 3. Replace the cable with a new or tested cable. 4. Request that the network administrator check Network Setup. 5. Request that the network administrator check other devices on the network.
If other devices are not functioning, there could be a problem with the network.
6. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 85). 7. If the rest of the network is functioning properly and the problem persists, replace the motherboard.
76
T ABLE A Symptom

Network (continued) System starts up slowly (seems to hang) and the Conguration page displays an error on the IP Address line under Network Setup One of the following: Normal behavior System is searching for a nonexistent DHCP server. DHCP is enabled by default on the Fiery X3eTY2, but the customers network is not using DHCP. If the customers network is using DHCP: Network cable or connection is faulty Network is faulty Ethernet interface on the motherboard is faulty
1. If the problem persists, request that the network administrator change the default in Fiery X3eTY2 Network Setup. 2. If neither LED on the designated network port is lit on the Fiery X3eTY2, check the cable connection to the Fiery X3eTY2 and the network. Make sure the cable is the correct type. 3. If the network cable is the correct type and is properly connected to the Fiery X3eTY2, connect a new network cable to the Fiery X3eTY2. 4. Request that the network administrator check other devices on the network.
If other devices are not functioning, there could be a problem with the network.
5. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 85). 6. Replace the motherboard.
77
T ABLE A Symptom Printing

N OTE : Intermittent print quality problems are difcult to trace. Before you try to troubleshoot print quality problems, print a test page
to make sure that the copier itself does not need servicing or adjusting. Test page fails to print Print engine is not ready to print
1. Make sure the copier is powered on and ready to print. 2. Check the copier control panel for indications or messages about the copier status.
There is a problem with the connection between the Fiery X3eTY2 and the copier
1. Make sure the Fiery X3eTY2 power switch is in the On position. 2. Power off/on the copier. 3. Make sure the Network Scanning option is available from the copier control panel. 4. Check again that the interface cable is present and properly connected to the Fiery X3eTY2 and the copier. 5. Check again that the interface board is present and properly connected to the motherboard. 6. Replace the interface cable. 7. Replace the interface board. 8. If the problem persists, you may need to service the copier.
Corrupted system software
Reinstall system software.
Faulty HDD
Replace the HDD.
If replacing the HDD does not correct the problem, make sure you install the old HDD back in the Fiery X3eTY2.
78
T ABLE A Symptom

Printing (continued) Fiery X3eTY2 appears on PostScript error the list of printers on the customers workstation, but certain jobs do not Application problem print
Make sure Print to PostScript Error in Setup is set to Yes. Check for error messages on the Fiery X3eTY2 output.
1. Print a job from a different application to determine if the problem is associated with a particular application. 2. Make sure the connection between the Fiery X3eTY2 and the workstation is working by downloading a test page from the workstation or printing a simple le, such as a text le. 3. Resend the problem le.
Conguration page is completely or mostly blank
Missing, incorrect, or faulty DIMM(s) Corrupted system software
1. Check the DIMM(s) and reseat them to remove any oxidation on the connectors. 2. Reinstall system software. 3. If you have two DIMMs installed, determine if a DIMM is at fault:
A print job stalls or stops after one or a few pages
PostScript or application error
1. Cancel the Fiery X3eTY2 print job. 2. If this fails to clear the problem, power off/on the copier.
Missing, incorrect, or faulty DIMMs or faulty DIMM connections
1. Power off the Fiery X3eTY2; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors. 2. Verify memory amount on the Conguration page. 3. If you have two DIMMs installed, determine if a DIMM is at fault:
79
T ABLE A Symptom

Printing (continued) Color quality is not consistent Problem with the copier
Test the copier and service if necessary (see copier service documentation).
File or application problem
1. Print a different color test page from another application. 2. If the quality of the test page is good, there may be a le or application problem.
Out of calibration or calibration information/ curves on the active partition are corrupted
1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.
Restore Device restores the Fiery X3eTY2 calibration information to factory defaults. If restoring default calibration does not solve the problem, you may need to service the copier.
2. If restoring default calibration xes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY2. For details, see Color Printing on the User Documentation CD. 3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software. 4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct. 5. If HDD cabling is correct, you may need to replace the HDD.
80
T ABLE A Symptom

Printing (continued) Print quality is poor Missing or outdated printer description le

Make sure the appropriate printer description le is installed. For information about printer les, see Printing from Windows or Printing from Mac OS on the User Documentation CD.
Application cannot nd the appropriate printer description le
Problem with the copier
Out of calibration or calibration information/ curves on the active partition are corrupted
1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.
Restore Device restores the Fiery X3eTY2 calibration information to factory defaults. If restoring default calibration does not solve the problem, you may need to service the copier.
2. If restoring default calibration xes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY2. For details, see Color Printing on the User Documentation CD. 3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software. 4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct. 5. If HDD cabling is correct, you may need to replace the HDD.
81
T ABLE A Symptom

Printing (continued) Pages come out blank, or Loose cable connection tinted with green or some between the other color Fiery X3eTY2 and the copier
1. Check again the interface cable and connection at the Fiery X3eTY2 and the copier. 2. Power off/on the copier. 3. Replace the interface cable.
Problem with the copier
If the user can print the Conguration page from the copier control panel but cannot print a job from a computer on the network, request that the network administrator do the following: Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers. Activate the network and use it to communicate with other printers. Conrm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.
N OTE : EPS le generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS les.
82
Checking the network

Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3eTY2. Problems may also arise when printing from a specic application or printing a particular le. Most of these problems show up as printing problems and do not necessarily indicate a Fiery X3eTY2 malfunction. The customers site administrator can eliminate many printing problems without requiring you to make a service call. The site administrator deals with: Error conditions on the copier Network connection problems that result in the copier not appearing in the list of printers on the customers computers
N OTE : If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address. Conicting network settings in Setup and on the customers computers Printing problems caused by inappropriate Setup options Application-specic printing errors caused by missing or incorrectly installed printer description les
Printing to the Fiery X3eTY2

If the customer can print the Fiery X3eTY2 Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, rst make sure the site administrator has done the following: Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers. Activated the network and used it to communicate with other printers. Conrmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network. When you make a service call, check the Fiery X3eTY2 connector panel to make sure that the appropriate network connection is in place. Print quality problems are difcult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier does not need servicing or adjusting. Also, make sure the correct paper is being used in the copier.
N OTE : EPS le generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS les.
83
If the printer does not print The following table lists possible causes and solutions when the printer does not print.
T ABLE B
Causes and solutions when printer does not print

Solution Power on the copier and the Fiery X3eTY2 (each has its own power switch). Make sure the interface cable is properly connected to the copier and to the Fiery X3eTY2. Load the specied paper in any of the input trays. If you cannot, the copier may be out of order. You may need to service the copier. Verify that the enclosed fans are present, oriented correctly, and functioning (see page 37).
Possible Cause Is the power on? Is the interface cable properly connected? Is the specied paper loaded? Can you print a Test Page from the printer driver? Enclosed fan not present or not functioning.
Other printing problems The following table lists other printing problems and what to do about them.
T ABLE C Problem An image is printed on the reverse side of the paper. Multiple pages are fed through the copier at once. Paper misfeeds occur frequently. It takes too long to complete the print job.
Other printing problems

Action Reload the paper in the paper tray upside down. Remove all the pages from the paper tray and fan them gently before reloading. Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled, perforated, or glossy paper. The data is so large or complex that it takes additional time to process. If the Data indicator is blinking, data is being processed. Wait until it is nished.
84
Clearing the CMOS and power-up settings

Use the following procedure to clear the CMOS and power-up settings for the Fiery X3eTY2, as a nal troubleshooting step before you decide to replace the motherboard. TO CMOS
AND POWER - UP SETTINGS
CLEAR THE
1. 2. 3.
Make sure the Fiery X3eTY2 is powered off, and remove the power cable from the system. Access and open the Fiery X3eTY2 (see page 9). Remove the battery from the motherboard (see page 18).
Set aside the battery so that you can replace it later.

4. Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.
JP1 is located between unused motherboard connectors PCI2 and PRI-IDE.

5. Remove the jumper from pins 1 and 2, and install it on pins 2 and 3.
PCI2
JP1
Pin 1 PRI-IDE Edge of motherboard
F IGURE U 6. 7. 8. 9. 10.
JP1 on the motherboard
Wait one full minute. Remove the jumper from pins 2 and 3 on JP1, and install it back on pins 1 and 2. Reinstall the battery. Reassemble the Fiery X3eTY2 (see page 44). Power on the Fiery X3eTY2, and congure the date and time in Setup.
For more information about Setup, see Conguration and Setup on the User Documentation CD.
85
Index
Numerics
10/100/1000BaseT 48
A
AC power switch 6 cables 12, 13, 68, 69 airow direction 44
B
battery 18, 62, 72 BIOS chip 20, 22
startup 70 to 71 system performance 72 system software 75 DIMMs 5 congurations 17 removal and replacement 17 transfer of 20 dongle, single-use 24, 26 DVD, System Software 51, 56
E
EMI approvals 63 error codes 73 to 74 ESD (electrostatic discharge) safety precautions 3, 14 exploded view 5 extender card 15
C
cables AC power switch 12, 13, 68, 69 checking 13, 67 CPU fan 33, 35 DIAG board 36 diagram of 12 enclosed fan 37 HDD 43 motherboard 23 power supply 40 soft power button 12, 23, 38, 68 CDs Feature Activation Software 19, 28 USB Flash Installer 19, 27, 56 checking cables 13, 67 network connections 83 clock 72 Conguration page 46 connecting to the network 48 cooling assembly, CPU 32 CPU 32 to 35 cooling assembly 32 fan cable 33, 35 removing 33, 34 replacing 35 transfer of 20
F
fan CPU 32 enclosed 37, 44 Feature Activation Software CD 19, 28 ash drive 19, 27, 56
H
hard disk drive proper handling 41 removing 42 replacing 20, 43 system software 41 heatsink, CPU 32
I
interface board diagram of 15 removing 16 replacing 16 IP address 2
L
LAN (local area network) 2 LEDs, see DIAG LEDs
D
damage, reporting 2 DIAG board removing and replacing 36 DIAG LEDs 36 error codes 73 to 74 diagnostics LED error codes 73 to 74 network 76 to 77, 83 printing 78 to 82, 83
M
motherboard error codes 73 removing 20 replacing 22 updating 26 verifying 24 I-1
Index
N
networks connecting to 48 problems with 76 to 77, 83 supported 62
U
updating the system 26 error codes 73 USB ash drive 19, 27, 56 USB Flash Installer CD 19, 27, 56
O
on-board DIMMs 17
V
verifying the system 24
P
power button, soft 6 cables 12, 23, 38, 68 removing 38 replacing 38 power supply 39 power switch, AC 6 cables 12, 13, 68, 69 precautions 3, 14 printing Conguration page 46 problems with 78 to 82, 83 Test Page 46
S
safety approvals 63 service board, see DIAG board Service Mode 24 service switches 36, 52 soft power button 6 cables 12, 23, 38, 68 removing 38 replacing 38 software system 20, 50 startup problems 70 to 71 system performance 72 system problems 72 system software 20, 50 installation problems 75 installing over network port 51 installing over USB ash drive 56 System Software DVD 51, 56
T
Test Page 46 thumb drive 19, 27, 56
I-2

IC408 Service Manual

Uploaded by

Copyright:

Available Formats

IC408 Service Manual

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

IC408 Service Manual

Uploaded by

Copyright:

Available Formats

What tools are needed for servicing the Fiery X3eTY2?

What tools are needed for servicing the Fiery X3eTY2?

What are some precautions that should be observed when servicing the Fiery X3eTY2?

What are some precautions that should be observed when servicing the Fiery X3eTY2?

Fiery X3eTY2 65C-KM

for bizhub PRO C6500

EFI Part Number: 45057678 01 November 2006

Tools you will need

Tools you will need

N OTE : For cable connector information, see

Figure G on page 12.

Fiery X3eTY2 exploded view

AC power switch and soft power button

AC power switch and soft power button

Connector panel and DIAG board interface

Connector panel and DIAG board interface

[not used] USB port Type A (3) [not used]

DIAG LEDs Service switches

LAN port for 10/100/1000BaseT [not used]

Soft power button Power switch Front view Top View

External hardware interface

Shutting down the system

Shutting down the system

SHUT DOWN THE

Accessing the Fiery X3eTY2

Accessing the Fiery X3eTY2

Copier (right side)

Fiery X3eTY2 installed on the copier

Accessing the Fiery X3eTY2

grounding wrist strap and follow all ESD safety precautions.

Screw location (1 of 4) Hook location (1 of 2)

Interface cable connector

Accessing the Fiery X3eTY2

Accessing the Fiery X3eTY2

Set the lid and screws aside.

Fan cable (see Caution above)

Tab (1 of 3) Slot (1 of 3) Pan

Fiery X3eTY2 lid screws

The Fiery X3eTY2 is now ready for inspection and service.

N OTE : Connectors that are not

described are not used.

N OTE : Four wires left to right: red, black, red, yellow

CHECK INTERNAL CONNECTIONS

grounding wrist strap and follow all ESD safety precautions.

Power supply with attached cable Ribbon cable to DIAG board at J1

AC power switch, 4 lead, 2x2

Removing and replacing components

Removing and replacing components

precautions while performing these procedures.

Removing and replacing components

Interface board connected to extender card Cover plate screw (1 of 2)

Extender card in PCI1

PCI1 [Rail, interface board, and extender card not shown]

Interface board connections

Use the following procedures to remove or replace the interface board.

Removing and replacing components

REMOVE THE INTERFACE BOARD

REPLACE THE INTERFACE BOARD

Removing and replacing components

Removing and replacing components