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Project 2 Usability Testing Protocols Draft 1

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55 views

Project 2 Usability Testing Protocols Draft 1

Uploaded by

api-272861910
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Writing for Digital Media II

Project 2
WRTG 3306 Syllabus Usability Testing Protocols

Isabella Evans

Introduction
Before administering and taking a usability test, both the test administrator and the test user must
understand what the purpose of the test is. What are the goals of the test? Insert your own goals
and include these basic goals:
Determining if the user knows and understands what the document is
Ensuring the user can get to what he/she needs in a relatively fast manner
Determining if the user will use the document throughout the semester
After the test, the test administrator should use the results to determine the pros and cons of the
current design and use this information to improve it.

Pre-test Questions
Before administering the test, the test administrator should introduce him/herself and make the
test user feel welcome. The test administer should ask questions to determine what kind of
audience he/she is working with.
1. The first few questions should be basic demographic questions (age, gender, ethnicity,
etc.).
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
2. How do you use a syllabus?
________________________________________________________________________
________________________________________________________________________
3. How many times during a semester do you refer back to a syllabus?
________________________________________________________________________
________________________________________________________________________

Writing for Digital Media II

Project 1
Usability Testing Protocols

Isabella Evans

4. What do you expect from a syllabus?


________________________________________________________________________
________________________________________________________________________

Task 1
Ask questions about the first page.
1. Do you understand what the purpose of the class is?
________________________________________________________________________
________________________________________________________________________
2. Do you understand what is required for this class?
________________________________________________________________________
________________________________________________________________________
3. How helpful is the first page?

1
Not Helpful

2
Not Very
Helpful

3
Neutral

4
Somewhat
Helpful

5
Very Helpful

User Comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Task 2
Ask the user to find the course objectives. Ask the test user to speak aloud as he/she completes
the task. Take note of the time it takes for the test user to complete the task.

Writing for Digital Media II

Project 1
Usability Testing Protocols

Isabella Evans

Notes:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Task 3
Ask the user to locate and explain the grading process. Ask the test user to speak aloud as he/she
completes the task. Take note of the time it takes for the test user to complete the task.
Notes:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

How easy was it to find the answers you were looking for?
1
Very Hard

2
Hard

3
Neutral

4
Somewhat
Easy

5
Very Easy

User Comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Writing for Digital Media II

Project 1
Usability Testing Protocols

Isabella Evans

Task 4
Ask the user to find attendance and deadlines. Ask the test user to speak aloud as he/she
completes the task. Take note of the time it takes for the test user to complete the task.
Notes:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

How easy was it to find the answers you were looking for?
1
Very Hard

2
Hard

3
Neutral

4
Somewhat
Easy

5
Very Easy

User Comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Post Test Questions


After the test is completed, the test administrator should thank the test user for his/her time and
ask the following questions:
1. What are your general thoughts about the syllabus?
________________________________________________________________________
______________________________________________________________________

Writing for Digital Media II

Project 1
Usability Testing Protocols

Isabella Evans

2. Do you feel you understand what the purpose of the syllabus is?
________________________________________________________________________
________________________________________________________________________
3. Do you feel you understand how the class works?
________________________________________________________________________
________________________________________________________________________
4. Did you feel frustrated at any point? If so, why?
________________________________________________________________________
________________________________________________________________________
5. Would you ever return to this syllabus based on your experience today?
________________________________________________________________________
________________________________________________________________________
6. Do you have any questions? Comments?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Writing for Digital Media II

Project 1
Usability Testing Protocols

Isabella Evans

References
Barnum, C. M. (2011). What is usability and what is usability testing. Usability testing
essentials: Ready, settest (1-19). Burlington, MA: Morgan Kaufmann.
Barnum, C. M. (2011). Understanding users and their goals. Usability testing essentials: Ready,
settest (94-103). Burlington, MA: Morgan Kaufmann.
Krug, S. (2014). Dont make me think, revisited: A common sense approach to web usability (3rd
edition). New Riders.

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