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""II You are here: Servicing HPproducts> learning cbeck
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...
of this lesson.
B) Allow the computer to stand for a few minutes before accessing internal
components.
C) Follow standard procedures to modify PCBs or perform repairs
at the component level.
D) Always reassemble the computer before powering it back on.
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You are preparing your wor!< area for a service procedure. Arrange the steps
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Drag ch Item Into the OOCTed order In tl'M' prooedLn.
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"1111 You are here: HP resources and documentation> Learning check
Contents
--""Lor.!li"il,:O:;-e5~OIIovei vie""
["1.1 General conside ..... Use these learning checks to test your understanding of this lesson.
["1.1 Replacing rnerru
["1.1 CPUremova I tOI
["1.1 Ctearing CMOSc
Which of the following types of Support Communications warrants the
1:'.1 Resetting syste:
immediate attention of and must be communicated to our customers?
1:'.1 Flashing OMI on
Seleot the best _..
and IMn dlolt SubmiL
["I". Manuf.acturing F
A) Service AdviSOf)'
.["1.1 Modu Ie summary
..['I". learning check
B) Service Program Announcement
El.lHP resources.and docu
..["1.1 Modu te overview
C) Service Bullelin
.['1.1 HP websites
. 1:'.1 HP Services Media 1
D) Service Notice
t . ['1", Ordering parts
["1.1 Getting informatior
.['1.1 QuickSpecs
,...D- HP Support tommu
Disclosing Support
, ..["I", Service documenta:
CORRECT. CliCk anywhere or press Y 10continue.
.['1.1 Modute summary
1:'.1 learning check
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A) HP YouTube website
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C) IT Resource Center
D) HP Technical Support
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>
of this lesson.
Cotumn2
Column 1
( I.
EngIneering
I.
Service Partner
J.
Customer
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E3
["I". Manuf.acturing F
A) HP Technical Support
B) HP PartSurfer
f:i
C) HP QuickSpecs
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Contents
--""Lor.!li"il,:O:;-e5~OIIovei vie""
["1.1 General conside ..... Use these learning checks to test your understanding of this lesson.
["1.1 Replacing rnerru
["1.1 CPUremova I tOI
You need to order a replacement part Which of the following
["1.1 Ctearing CMOSc
resources can you use to find the part number?
1:'.1 Resetting syste:
1:'.1 Flashing OMI on
Seleot oil that _Iy ond then cl1ck Submit.
["I". Manuf.acturing F
A) Product QuickSpecs
.["1.1 Modu Ie summary
..['I". learning check
B) Maintenance and service documentation
El.lHP resources.and docu
..["1.1 Modu te overview
ti
C) HP PartSurfer websile
.['1.1 HP websites
. 1:'.1 HP Services Media 1
~
D) HP Replacement Parts website
t . ['1", Ordering parts
["1.1 Getting informatior
.['1.1 QuickSpecs
,...D- HP Support tommu
Disclosing Support
, ..["I", Service documenta:
.['1.1 Modute summary
1:'.1 learning check
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["I". Manuf.acturing F
.["1.1 Modu Ie summary
..['I". learning check
El.lHP resources.and docu
..["1.1 Modu te overview
.['1.1 HP websites
. 1:'.1 HP Services Media 1
t . ['1", Ordering parts
["1.1 Getting informatior
.['1.1 QuickSpecs
,...D- HP Support tommu
Disclosing Support
, ..["I", Service documenta:
.['1.1 Modute summary
1:'.1 learning check
II For more information
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Contents
...
--""Lor.!li"il,:O:;-e5~OIIovei vie""
["1.1 General conside ..... Use these learning checks to test your understanding of this lesson.
["1.1 Replacing rnerru
["1.1 CPUremova I tOI
You need to order a replacement part Which of the following
["1.1 Ctearing CMOSc
resources can you use to find the part number?
1:'.1 Resetting syste:
1:'.1 Flashing OMI on
Seleot oil that _Iy ond then cl1ck Submit.
["I". Manuf.acturing F
A) Product QuickSpecs
.["1.1 Modu Ie summary
..['I". learning check
B) HP Replacement Paris website
El.lHP resources.and docu
..["1.1 Modu te overview
C) Maintenance and service dccomentation
.['1.1 HP websites
. 1:'.1 HP Services Media 1
D) HP PartSurfer website
t . ['1", Ordering parts
["1.1 Getting informatior
.['1.1 QuickSpecs
,...D- HP Support tommu
Disclosing Support
, ..["I", Service documenta:
CORRECT. CliCk anywhere or press Y 10 continue.
.['1.1 Modute summary
1:'.1 learning check
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"IIII You are here: Qualification exam> Examination
In this Dec 14..Jan15 issue of the
Spilled Milk: Texas Cheney Mall
will impact commercial lending
author Dr. Jae K. Shim offers a
Exit
2012
Assessment
(:I". Clearing CMOS01"1
,(:I" Resetting syste:
,(:I". Flashing DMI on
,
(:I" Manufacturing f
; "["I,, Module summary
, ["I....learning check
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In this Dec 14..Jan15 issue of the
Spilled Milk: Texas Cheney Mall
will impact commercial lending
author Dr. Jae K. Shim offers a
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2012
Assessment
(:I". Clearing CMOS01"1
,(:I" Resetting syste:
,(:I". Flashing DMI on
,
(:I" Manufacturing f
; "["I,, Module summary
, ["I....learning check
[?".HP resources and docu
,,,["I,,. Module overview
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; ,,["I....HP Services Media l
: ["I". Ordering parts
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; "["I,, QuickSpecs
: ["I" HP Support Commu
: "['I,,. Disclosing Support
:"["1". Service documenta
, "["I,, Module summary
; .,.["1" learning check
[?"For more information
; ,,["I....Helpful links
[?"Quatification exam
["I....Introduction
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USB
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The device is locked from user access.
The device is not at the top of the boot order.
Incorrect USB drivers are Installed.
The USB port is defective.
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sparepart number
option part number
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~ United States
AboutHP
Contact us
Newsroom
lnvestor relations
living Progress
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Events
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Jobs
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HPSetCfg
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Assessment
Which are main categories of tests In HP PCHardware
Diagnostics UEFI?(Select three.)
A)
System Tests
B)
Component Tests
Dl
Device Tests
Flmnware Management
F)
BI05 Recovery
INCORRECT. nick
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Assessment
Matcheach component to the correct type of RA.ID implementation.
CORRECT_CUck anywhere
or press Y to continue.
Processor -Iess host bus
adaptor (HBA)
Discrete RAID controller card
I"
I"
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I"
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A
A)
Hardware RAID
B)
Software RAID
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Assessment
Realtek Ethernet
r.nntrr,11
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An HP business PCuses an integrated Ethernet chip. which has failed. What is the
correct service procedure for this situation?
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Assessment
Realtek Ethernet
r.nntrr,11
www.tomshardware.com
Items 1 - 7 of 7 - In addition to
based on ARCNET technology
100Base-T Ethernet interface
A)
B)
improved manageability
D)
E)
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A)
B)
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Assessment
What is required to service the internal components of an HP
ElitePad?
A)
CORRECT.CUd< anyWhere
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B)
C)
0)
Torx-lO screwdriver
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Question 9 0.13U
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www.ipswichgrammar.coml .. .IH.PO/C.20EIite~.ad.o/.ll
This HP service provides high-quality remote ass!lstll'
products and all HP-supplied internal components
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Identify the service label in the HP Chromebook by clicking
on the correct location.
***
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This HP service provides high-quality remote ass!lstll'
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Assessment
I Fo,mde, ) Paul Tlkkanen
Honored Contributor
After replacing a processor and rebooting, you receive an error message stating
that the CPUmicrocode is not found.
What should you do first to determine the cause?
or press V to connnue.
Test the CPUand replace It if It is defective.
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Question 13 0110
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II
Assessment
I Fo,mde, ) Paul Tlkkanen
Honored Contributor
Auser reports that a desktop computer displays the incorrect time whenever the
machine is booted. You replaced the CMOSbattery.
Wbat else must you do?
Question 14<1110
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Assessment
What service consideration should you make prior to ordering and instaUing
memory in an HP business PC?
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Question 170110
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1.11':\ Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians
"1111 You are here: Diagnostics and troublesbooting Learning cbeck
>
Contents
I? About
this course
"
L"' wners new in this cour
BHP service basics
~ HP product technology
El Oiagnostics and trouou
.["1 Modute overview
, I? Basic trouotesnootr
, 1? Oiagnostic tools
I? Advanced troubles!
.["1 Modu Ie summary
..D- learning check
Il Servicing HP products
Il HP resources and cocu
Il For more information
Il Qualification exam
Il Survey
A)
HPInsight Diagnostics
B)
HPVision Diagnostics
C)
HP Support Assistant
D)
HPPCHardwareDiagnosticsUEFI
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L..,
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B)
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1.11':\ Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians
"1111 You are here: Diagnostics and troublesbooting Learning cbeck
>
Contents
I? About
this course
"
L"' wners new in this cour
BHP service basics
~ HP product technology
El Oiagnostics and trouou
.["1 Modute overview
, I? Basic trouotesnootr
, 1? Oiagnostic tools
I? Advanced troubles!
.["1 Modu Ie summary
..D- learning check
Il Servicing HP products
Il HP resources and cocu
Il For more information
Il Qualification exam
Il Survey
- A) HP ZZOOWorkstation
B) HP Zl Workstation
() HP zszc Workstation
0) HP ZZZOWorkstation
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production <ommon2ir<s/,omote_Frameset.htmI7conrent_
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"1111 You are here: Diagnostics and troublesbooting Learning cbeck
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D March each keyboard key with its corresponding action during POST.
MattllNch ite.l.
Column 1
>
Column 2
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F1 key
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Question 7 of 7
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computer confl9uration.
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CORRECT.
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Column 1
Column 2
I"
BIOS diagnostics
I ,.
HP Support Assistant
,.
c I"
Oflllne dlagnostks
HP PC Hardware
Diagnostics UEFI
___
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B) Allow the computer to stand for a few minutes before accessing internal
components.
C) Follow standard procedures to modify PCBs or perform repairs
at the component level.
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~.
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