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    Mrs Makeithappen Resume

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    Katie is seeking a position that allows her to utilize 10 years of secretarial and administrative experience. She has excellent communication skills, is highly organized, and able to multi-task and coordinate efforts to meet deadlines. Her work experience includes roles as a credit analyst, umbrella customer service representative, communications operator, logistic support specialist, and sales representative. She is proficient in Microsoft Office programs and has skills in data entry, customer service, and office management. Katie is currently studying for an Associate's Degree in Business Management.

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    Mrs Makeithappen Resume

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    api-297296586
    47 views4 pages
    Katie is seeking a position that allows her to utilize 10 years of secretarial and administrative experience. She has excellent communication skills, is highly organized, and able to multi-task and coordinate efforts to meet deadlines. Her work experience includes roles as a credit analyst, umbrella customer service representative, communications operator, logistic support specialist, and sales representative. She is proficient in Microsoft Office programs and has skills in data entry, customer service, and office management. Katie is currently studying for an Associate's Degree in Business Management.

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    mrs makeithappen resume

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    Katie is seeking a position that allows her to utilize 10 years of secretarial and administrative experience. She has excellent communication skills, is highly organized, and able to multi-task and coordinate efforts to meet deadlines. Her work experience includes roles as a credit analyst, umbrella customer service representative, communications operator, logistic support specialist, and sales representative. She is proficient in Microsoft Office programs and has skills in data entry, customer service, and office management. Katie is currently studying for an Associate's Degree in Business Management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    47 views4 pages

    Mrs Makeithappen Resume

    Uploaded by

    api-297296586
    Katie is seeking a position that allows her to utilize 10 years of secretarial and administrative experience. She has excellent communication skills, is highly organized, and able to multi-task and coordinate efforts to meet deadlines. Her work experience includes roles as a credit analyst, umbrella customer service representative, communications operator, logistic support specialist, and sales representative. She is proficient in Microsoft Office programs and has skills in data entry, customer service, and office management. Katie is currently studying for an Associate's Degree in Business Management.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    MAKEIT HAPPEN

    11441 BRADSHAW ROAD UPPER FALLS, MD 21202


    410-933-1359 KATIES315@YAHOO.COM
    Mrs.MakeitHappeneportfolio@weebly.com

    OBJECTIVE
    Seeking a position where 10 years of Secretarial and Administration experience will
    allow me the opportunity to gain more knowledge, and add profitability to a
    company.

    SUMMARY OF QUALIFICATIONS
    Excellent, interpersonal, written and verbal communication skills, with an eye for
    detail, extremely organized, eager to learn, strong analytical and planning skills.
    The ability to multi-task and coordinate the efforts of individuals to meet deadlines
    and profit goals.

    WORK OF EXPERIENCE
    ARROW DIRECT MARKETING
    May, 2008 to December 2008
    Baltimore, MD
    Credit Premium Analyst/Admin Assistant
    The ability to ensure that credit transactions are posted accurately and revenues
    are collected in a timely manner, according to company standards. Reconciliation
    issues for credits to accounts, process refunds, refund quotes, identifies and
    analyzes issues with suspended certificates, out of balances due to commission
    errors, and mathematical errors. Researches and responds to all
    Billing inquires, resolving any discrepancies in records at an account level. Verify
    request for set-up of Admin Esuite. Build and update spreadsheets for Legal Audits
    and New Business to be processed. Mail distribution of monthly statements for
    accounts. Software used, Snergy, ACE, AWD, EXCEL and Admin Esuite.

    Monumental Insurance Company


    March, 2007 to September 2007
    Baltimore, MD
    Umbrella CSR

    The ability to work with unit members and supervisor diligently to ensure that
    rushes, processing errors, and work orders are issued promptly.
    Proficient at Policy Print, Policy View, Commercial Underwriting Station and Umbrella
    Automated System also the ability to process all Excess/ Umbrella renewal,
    endorsements, newlines, and QA.

    Heart Hospital
    August 2005 to June 2007
    Baltimore, MD
    Communications Operator & Receptionist
    Customer Service, Answered all emergency codes and calls through a
    Computerized switchboard, Assisted with call logs and emergency Procedures from
    Baltimore County Police and Fire Dept, paged all Residents and Attendants on call,
    maintain on call schedules, logged all pagers and cell phone repairs for hospital
    staff, escorted patients and visitor to destination kept patient info confidential, and
    trained new staff with all systems and logs.

    Cant Tell Inc.


    August 2004 to January 2005
    Edgewood Proving Ground, MD
    Logistic Technical Support Specialist

    Government facility which I was required to follow risk- mitigating controls and
    rigorous safety procedures in the performance of my job. Government Contracte
    IKEA Direct
    October 2001- August 2004
    Baltimore, MD
    Sales Representative and Customer Service Coordinator
    Answer calls daily and place catalog orders for the continental United States.
    Answer specific questions about IKEA products which required the knowledge of at
    least 500 products off hand. Memorize the IKEA catalog pages to quickly assist
    customers whove called in without the information needed such as the name of
    product. Offer cross-selling and add on pieces to orders to increase call center sales
    goals (daily, weekly, monthly and annually). Educate customers with IKEA policies
    and maintain control of irate customer encounters. Fax and email customers
    confirmation numbers of orders and information daily.

    SKILLS
    Microsoft Packages, Office/Office Professional, Words, lotus notes, Works, Excel,
    PowerPoint, Snag-it, Internet, clerical , excellent communication skills. Assist in
    training and supervising co-workers. Data entry, processing claims, typing,
    customer registration, filling, customer service, managing office accounts, internet
    correspondence and able to work switchboard.
    Committed and dedicated to company goals, as well as personal goals. Able to
    render any suggestions or ideas that may benefit the company or department.
    Personal integrity ,motivation to retain new information quickly and proficiently.
    Works independently and as part of a team. Exceeds in a fast paced environment.
    works efficiently under pressure. Determined to meet deadlines, in a timely
    fashion. Natural ability to multitask and proficient with desk management.

    Education:
    Essex Community College studying for Associates Degree in Business Management
    Certified in the following Medical Terminology, Intro to Medical Billing,
    Phlebotomy, Medical Front
    Desk Receptionist and HIPAA Laws

    References: Shawn Pusey, Tax Auditor


    ShawnPusey@yahoo.com
    Employed with State of Maryland
    Cell (443) 869-5564

    Denise Melon, PBX Supervisor / Coordinator


    denise.Melon@medstar.com
    Employed with Heart Hospital
    443-421-2211

    Agitha Stokes
    AgithaStokes@gmail.com
    Employed with House of Ruth
    Cell (443) 318-7001

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