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    Policy and Procedure Manual

    Uploaded by

    Debbie Langolf
    This document outlines the policy and procedures for processing credit card refunds. It states that all refunds must be approved by managers and matched to a corresponding debit on the same credit card. Refunds require attaching the original charge folio and are reviewed daily and monthly by accounting to check for improper duplicate or unmatched credits. Refunds are documented on a form and filed monthly for future auditing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Policy and Procedure Manual

    Uploaded by

    Debbie Langolf
    49 views1 page
    This document outlines the policy and procedures for processing credit card refunds. It states that all refunds must be approved by managers and matched to a corresponding debit on the same credit card. Refunds require attaching the original charge folio and are reviewed daily and monthly by accounting to check for improper duplicate or unmatched credits. Refunds are documented on a form and filed monthly for future auditing.

    Original Description:

    Credit Card Refunds

    Original Title

    ACCTG CASH007 11-15 - Credit Card Refunds

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

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    This document outlines the policy and procedures for processing credit card refunds. It states that all refunds must be approved by managers and matched to a corresponding debit on the same credit card. Refunds require attaching the original charge folio and are reviewed daily and monthly by accounting to check for improper duplicate or unmatched credits. Refunds are documented on a form and filed monthly for future auditing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views1 page

    Policy and Procedure Manual

    Uploaded by

    Debbie Langolf
    This document outlines the policy and procedures for processing credit card refunds. It states that all refunds must be approved by managers and matched to a corresponding debit on the same credit card. Refunds require attaching the original charge folio and are reviewed daily and monthly by accounting to check for improper duplicate or unmatched credits. Refunds are documented on a form and filed monthly for future auditing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    POLICYANDPROCEDUREMANUAL

    SOPNO:ACCTGCASH0071115
    DEPARTMENT: ACCOUNTINGSUBSECTION:CASH
    SUBJECT:
    CREDITCARDREFUNDSISSUEDATE:NOVEMBER30,2015

    POLICY:AllcreditcardrefundswillbeapprovedbytheFrontOfficeManager,DirectorofAccountingor
    GeneralManagerandcomplywithMerchantServiceCompanyrequirements.

    PROCEDURE:
    1. Allrefundsmustbematchedwithacorrespondingdebitforthesameorgreateramount.
    a. Thecreditmustbemadetothesamecreditcard.Arefundcannotbemadetoadifferent
    creditcard.
    b. Thefolioshowingtheoriginalcreditcardchargemustbeattachedtothecredit.
    2. Allrefundsmustbeapprovedbythemanageroftheprocessingdepartment.
    a. TheFrontOfficeManagermustapproveallcreditcardrefundsgivenattheFrontDesk.
    b. TheDirectorofAccountingwillapproveallrefundsgivenintheAccountingDepartment.
    3. TheDirectorofAccountingmustreviewtherefundsdailyandmonthlytodetermineifcreditshave
    beengiventothesamecardmultipletimesorifacredithasbeenissuedtoacardwithanonexistent
    debit.
    4. CreditCardrefundswillbeincludedinthedailyadjustmentroutingpackforreview.
    5. CreditCardrefundswillberecordedontheRecordofCreditsIssued(ROCI)formandretainedwithall
    backupinamonthlyfileforfuturereview.

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